Who has seen anything particularly funny on the computer? Advantages! ! !

One day, I received a warranty call from a customer, claiming that his computer could not be started, so I came to the door with relevant maintenance tools. When I entered the door, I saw that the chassis was open, as if I had checked it myself. I first asked about the situation before and after the failure, and I was dumbfounded when I heard the other party's answer: it turned out that he had a whim the day before yesterday and wanted to see what was going on inside the computer (this pc was bought from a computer company, and the customer himself didn't know the internal structure of the computer), so he dismantled the chassis himself and removed the CPU, memory, hard disk, graphics card and CD-ROM drive one by one according to the book. After understanding the research, I installed the components one by one according to the instructions in the book. I accidentally broke the memory stick in the meantime. Heartache, I found "502" glue, "carefully align the broken memory stick", and then insert it into the memory stick after drying. As a result, the machine was turned on for a long time and reported for repair.

Think about it: if this works, then whoever buys a bottle of glue can produce memory chips. Won't they get rich?

2. The machine is "infected"

A client called and said that the computer in his office was infected with a virus. When asked about the phenomenon, the customer replied that the E and F disks could not be found when he started at work in the afternoon, while the C and D disks were still there, insisting that he was infected with the virus. After the author came to the door, he didn't kill the virus according to the other party's request, but first opened the chassis and checked the connection of the hard disk, and found that there was no problem.

Boot up again, enter "My Computer", and find that there are only disks C and D, but there are no disks E and F described by customers. My first reaction was that someone deleted the logical drive. When I was about to enter DOS, I suddenly found that the sticker on the outside of the hard disk said Quantum's 8.4G hard disk, while the capacity of the C disk and D disk displayed on "My Computer" was 6.8G, 1.22G respectively, and the total should be 8.4G (the difference between the two is due to different calculation standards, which is within a reasonable range).

I decided that the double disk was originally installed, but now it has been disassembled. Told my point of view to the customer, but the customer was at a loss. It turned out that he didn't understand the physical structure of the computer at all, thinking that the hard disk in the computer was unique like the power supply, monitor and other components, and he didn't know that he could connect multiple hard disks. It turns out that the customer is the person in charge of the office and only uses it at ordinary times. The maintenance of the machine is mostly the responsibility of the technicians.

I asked my client to ask my colleague if someone had removed the hard disk. As expected, the technicians removed it during lunch break and took it to another office to copy VCD.

3. The driver has been "installed"

This incident is even more ironic: one day at noon, a customer called for repair and said that the printer could not be used. I asked the customer whether the power cable and data cable of the printer were connected correctly and whether the printer driver was installed. The other party replied that these aspects have been checked many times, and there is no problem, but they can't be printed.

At the customer's office, while waiting for the system to start, listen to the customer's story. It turns out that this customer's printer is an old machine brought from other places, and the original drive disk has been lost. The customer had previously called a friend of his to ask about it, and the other party told him, "Maybe we can change a driver." There is nothing wrong with this suggestion, but this customer misunderstood it. His friend means "switch to the driver of another printer", but the customer thinks that any driver will do, even the driver of the graphics card of his machine is installed on this printer! ! Moreover, when the system prompts that "the selected driver is not configured for this hardware, it is recommended not to install it", he still goes forward. The printer has a driver for the graphics card installed. If it works, it is a ghost!

4. The graphics card has a "problem"

A customer bought a MSI MS-8088 graphics card through me and brought it back the next morning, threatening to return it, saying that there was something wrong with the card. After asking the reason, it took me a long time to understand that this customer's machine was a spare part eliminated by his company and assembled by a friend. Recently, he felt that the effect of playing games was not ideal, so he came to us and bought this MSI graphics card. When I went back to install it, I found that the maximum color can only be 16, while the original graphics card can be 24 true colors. Judging from this, what we sold him was a fake.

I explained to him that the graphics card must be equipped with its own driver in order to give full play to its functions. Like this MSI MS-8088, you have to install the driver yourself to get a 32-bit true color. He asked me why the original graphics card can be used when it is installed. I asked him what graphics card he used, and the answer was Geng Yu's, using ET6000 chip. It turned out that when this customer bought the obsolete spare parts from the company, although the motherboard had AGP slots, he only bought a Gengyu graphics card with ET6000 chip with PCI interface from the company, and he installed WIN98. The system has automatically identified the graphics card and installed the corresponding driver, so it is naturally unnecessary to use the driver disk that comes with the graphics card.

I told him the reason truthfully, but this customer doesn't know much about computers. He stubbornly believes that if the parts are good, they should be used. If other drivers are installed, it is equivalent to the "software patch" he saw in books and periodicals. As the name implies, "patch" means "only use the original parts when there is a problem. If there is no problem, why use a patch? " I explained to him for a long time, but he didn't understand, and he was even more angry. Seeing more and more people around him, he had no choice but to admit his bad luck and return the goods. When he left, he actually said, "How can your family do business like this? It's unbelievable! "

5. "You have a problem selling my ISDN card."

A customer came back with an ISDN card he bought from me, saying that it could not be used after it was installed. I tested it on the company's machine and everything was fine. At the request of the customer, I came to install it for him.

Open the box-insert the card-install the driver, dial after everything is normal, and there is no response as expected. Then check the ISDN connection, and the external line and ISDN card are also connected. At a strange moment, I suddenly found that there was no t a on the line, but an ordinary phone was directly connected. I quickly asked the customer if his home was equipped with ISDN, and the customer asked, "Isn't this what I bought?" It turns out that this customer went to the computer city to buy a built-in cat. He saw the ISDN card and the built-in cat on the counter and asked our salesman what the difference was. The salesman replied that ISDN is faster and more stable than the built-in cat. Customers think that they can improve the network speed as long as they connect ISDN cards, but they don't know that their external lines are different, so there is such a joke that "ISDN cards are installed on ordinary telephone lines".

6. "Unable to start"

I once received a customer's computer maintenance report and asked us to repair his computer. On the phone, I asked what the fault was, and I replied that the boot can only enter DOS, not WINDOWS. Arrive at the customer and ask him to operate his usual operation process. When the system starts, it shows "Disk A has no startup disk, please insert it". The customer puts a DOS disk in Disk A and then enters DOS. Tell me later, this is wrong. It really makes me smile. I had to tell him the knowledge of the system startup sequence in detail, and then enter the BIOS to modify the first startup disk to drive C, save and exit, and everything is OK. But it's such a simple problem that the customer hasn't solved it for half a year, and it took half a year to DOS!

7. "I only said that the above file is useless, and I didn't ask you to delete the password."

The customer's machine has a blue screen when it is turned on. After replacing the video card and memory module, the fault still exists. According to experience, it is a system failure. Considering that Directx must be uninstalled before covering the system installation, I just don't have a special uninstallation program at hand, so I plan to format the C drive before installing the system.

First, ask the customer if there are any files that need to be saved in his C drive, and the answer is "no", so format the relevant driver of C-An Win 98. After everything is OK, solve the problem and hand it over to the customer for inspection.

Customers check one by one and dial the Internet again to see if the cat is safe. I saw him start IE to a charging financial website, prompting to enter the registered user name and password. He clicked the user name dialog box several times with the mouse, turned to me and said, "It turns out that my user name and password are automatically filled in as long as I am here. Why not now? " When I say reset the system, you just need to fill it out again, and then you can fill it out automatically.

The customer said in a hurry that he couldn't remember his user name and password, and he also blamed me for losing his account. I said that after formatting the C drive, of course, all the files on it were gone. The customer asked me angrily, "I only said that the above files are useless, and I didn't ask you to delete the password?" I was dumbfounded, so I quickly explained to the other party that the passwords were all under the C drive. I just said before formatting that the files on the C drive could not be kept, and I didn't start until you agreed.

The customer said, what I said is that the file on disk C is useless, and it is useless without saying the password! It turned out that this customer thought that the file on the hard disk was a file and the password was a password. Format operation "Only files can be deleted, not passwords"! I had to explain to the other party that the password was also stored on the hard disk in the form of a file, which was originally a part of the file. After explaining for a long time, the other party seems to understand a little. But until I left the door, the client still looked suspicious.

8. "Use two telephone lines to surf the Internet at the same time"

A customer called and said that he wanted to use two telephone lines to surf the Internet at the same time to speed up the Internet. But no matter how I set it up, I can only use one line to surf the Internet. Let's set it up for him. I put the phone down and rushed there. The customer showed me that only one of the two telephone lines can be connected. According to the maintenance principle of "soft before hard", I should check the "system" first to see if there is any fault. However, for convenience, I first checked the wiring at the back of the chassis and found that the reason was the wiring at the back.

It turns out that this customer has little knowledge of using two telephone lines to surf the Internet at the same time. First of all, he doesn't know English, and he only bought a built-in cat. When he saw the two connection ports behind the built-in cat, he took it for granted that two-line Internet access means connecting two telephone external lines to the cat's mouth at the same time, thinking that he could use two lines to access the Internet. ...

"The memory chip you sold me is bad."

The price of memory chips plummeted the other day. A customer bought a modern 128MB memory stick from me, saying it was to expand the memory of the existing computer. A few days later, the customer took it back and asked for a replacement on the grounds that the memory module was broken. Look at the sticker on the note. I really sold it. I tried this memory module on my machine, and everything is fine. The customer was also very strange, so he took a taxi back, holding the computer. I opened the case and looked at the motherboard, and I understood everything.

It turns out that the motherboard used by customers is TX-97LE of ASUS, which has three SIMM slots, but only supports 256MB of memory at most, and as long as the first and second slots are filled with memory chips, the third slot must be empty. The customer installed two 64MB memory in the first and second slots, and the third slot was automatically blocked by the system, so the newly bought modern 128MB memory stick naturally could not be tested. The customer bought a modern 128MB memory stick according to my suggestion, and put the memory bought last time in the first and second slots respectively, and the problem was solved. In maintenance, we often encounter such a problem: users pay for the equipment rashly without reading the equipment manual and knowing whether their machines can support it. When I got back, I found that the computer didn't support it, so I took it back and returned it, which brought trouble to both sides. In fact, before buying, just look at the instructions and you can avoid such a thing.

10, the monitor has a "problem"

A customer bought a Samsung 753DF monitor from me and called the next day, saying that there was something wrong with the monitor. The reason is that his friend's monitor can achieve 32-bit true color at the resolution of 1024*768, while the monitor we sold him can only achieve 24-bit true color at the resolution of 800*600. I asked the customer what kind of graphics card he used, and replied that he didn't know what a graphics card was and asked him to go back and get it.

When the customer went back, he took the mainframe with him. When I saw it, I was dumbfounded: his mainframe was actually a 486-class classic machine! It's unheard of that a 486-class computer should be equipped with a 17-inch monitor! It turns out that this customer can say that he knows nothing about computers, thinking that the display effect of the monitor has nothing to do with the computer host, and he doesn't know the function of the graphics card. But after my explanation, the customer finally understood the mystery. As for me, I have a bright side in every cloud. This customer installed a mainframe in my place.

I hope my answer can help you ~!