How to complain about railway station complaints

Complaints about the railway station can be made to the official by calling 12306 (Alipay and WeChat are available), and you need to fill in the online order number (which can be found on the ticket), train number, ID number, mobile phone number and what happened. There is no doubt about safeguarding legitimate rights and interests, but don't think that whoever complains first is justified. Before complaining, think about whether your words and deeds have angered the other party. Complain about the railway station to the railway bureau or 12306:

1, download 12306 or find the 12306 applet on WeChat and Alipay, click on my page, and keep sliding down to find the warm service section.

2. Click Complaint to display "Service Quality Complaint" and "Refund and Change". Select "Service Quality Complaint" and fill in the mobile phone number and train number information. Note that the description of the complaint should be true and detailed. It is necessary to write clearly the object of the complaint, the course of the incident and the demands.

3. You can call 12306 railway customer service phone to make a manual complaint. Remember the job number of the railway staff when complaining. In addition, you can note that there should be a complaint phone in the train station, or you can try it.