Telephone skills and speech skills in real estate sales

Telephone skills and words for real estate sales are as follows:

1, opening remarks.

The prologue is about 30 seconds to a minute from the beginning of telephone communication, and what telemarketers and potential target customers have to say is almost the first five sentences. The standard to measure the effectiveness of a set of opening remarks is to see whether they can arouse the interest of customers after being combined, so that customers can spare some time for telemarketers in complex affairs and avoid their conditioned reflex psychology.

State the final price of the product. A customer chooses a certain commodity or service because it can help him solve practical problems and bring him corresponding value. At the same time, this value is value for money, and it has rich returns for customers.

2. Create annoying problems.

Ask an exciting question If the telemarketer asks a question that can be related to the customer, and this question can make the customer feel strong stimulation, based on human instinct, the customer's thinking mode will turn to this exciting thing, that is, the customer will be interested.

Surprising customers is more interesting than stimulating them. Stimulating customers often makes them feel painful, but it is different to surprise them. Surprise is a correct concept, or a fait accompli that we thought. Suddenly, we heard another completely different statement, and the customer's thinking inertia was interrupted. Based on instinct, customers decided to understand where this statement came from.

3. Attract with curiosity.

Curiosity is the key to attract customers' attention and interest, and the previous methods also include curiosity. If the customer can be curious about the telemarketer's topic, it means that the customer can smell the aroma of the steak and hear the creak of the fried steak, but the customer can't see where the steak is, which makes the customer want to know what the truth is and naturally becomes interested.

Sincerely praise customers Everyone has a desire to be understood and praised by others, which is human nature. If the telemarketer can find a topic to praise the customer, say something that the customer is proud of, and give this lovely person a few minutes to understand the customer, then the conversation will continue.