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Why did the smile service of toll booth attendant become a fake smile?

Because the smile is too stiff, but there is no way. Smiling service is the job requirement of toll collectors, but facing thousands of cars every day, you need to keep smiling while on duty to charge. Even robots will laugh until their parts are hot, let alone people with flesh and blood.

It may be that when the toll collector just took up his post, he smiled at the passing drivers every day according to the requirements of the system, but the passing drivers may not always understand. Sometimes he may be greeted by a cold face or even urged by bad words because of his slow reaction, or he may be ridiculed or say something unpleasant because he thinks it is unreasonable charges. There are many drivers passing by, and all kinds of people have them.

So when I pass the toll booth myself, I will respond with an understanding attitude, respond to the toll collector with modal particles such as "hello" and "thank you", and occasionally face the toll collector with a smiling face, because I also know that it is not easy to mechanically repeat every day and have a stiff expression.

In this "fake smile" video, the toll collector's actions are coherent and neat, and he looks like a skilled old employee. He may have a stiff expression when facing all kinds of cars every day. In the face of the video car, the action from obtaining the license to giving the ticket is very fast at first, without delay, which does not affect the traffic efficiency. It stands to reason that as long as the charging process can be completed so quickly without delay, it is enough. As for the service of smiling, I think it's all secondary, because even if you smile from beginning to end, the process of charging is unfamiliar, and if you wait for half a minute and haven't done it, such a smile is meaningless.