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1. Working conditions of tour guides
According to the Regulations on the Administration of Tour Guides, citizens who are engaged in tour guides in

What are the conditions of a tour guide?
1. Working conditions of tour guides
According to the Regulations on the Administration of Tour Guides, citizens who are engaged in tour guides in

What are the conditions of a tour guide?

1. Working conditions of tour guides

According to the Regulations on the Administration of Tour Guides, citizens who are engaged in tour guides in China must have the corresponding conditions to engage in tour guide activities.

First of all, you must pass the national unified examination for tour guide qualification and obtain the tour guide qualification certificate issued by the State Council Tourism Administration. This is a prerequisite for engaging in the tour guide profession, and obtaining a tour guide license according to law is a prerequisite for engaging in tour guide activities. Without a tour guide card, you may not engage in tour guide activities for the purpose of seeking economic benefits. Accompanying tourists for sightseeing and providing tourists with tour services such as tour guide and explanation are the specific work contents of tour guides.

Tour guides must have complete "two certificates", but in China, the system of "two certificates" is implemented, which has been proved to be effective by our long-term tour guide management practice and widely adopted by countries that have promulgated the "Tour Guide Law". Its significance is as follows: it is conducive to talent reserve. Practice has proved that the separation of tour guide qualification certificate and tour guide certificate can reserve a large number of talents with tour guide qualification but not engaged in specific tour guide business for the development of tour guide team, which is conducive to encouraging tour guide talents to stand out, forming a healthy competition situation and promoting the development of China's tourism industry. Conducive to ensuring the quality of tour guides. Tour guide qualification certificate and tour guide certificate can be separated. Tour guide qualification is a prerequisite for every citizen who is interested in becoming a tour guide to engage in tour guide career. It mainly measures whether a citizen has the basic qualities such as political thought, moral quality, law-abiding concept and necessary professional knowledge and skills that a tour guide should have. In addition to the above qualifications, tour guides also need to have certain practical experience and skills, the ability to work independently, the enthusiasm for serving tourists and other conditions stipulated by laws and regulations. Practice has proved that it is effective. The separation system of tour guide qualification certificate and tour guide certificate is the successful practical experience of some countries in the world that have promulgated the Tour Guide Law.

2. What do you need to be a tour guide?

Tour guides generally require high school education or above; Personality should be cheerful, energetic, and have certain language communication skills and communication skills. Then go online or sign up for a tour guide qualification certificate locally to prove the qualification of the tour guide profession. The certificate is issued by the administrative department of the State Council Brigade * *, that is, after taking the tour guide qualification examination and passing the examination, it will be collected by the administrative department of Brigade * *.

As a tour guide, besides being good at mobilizing the atmosphere and knowing how to socialize, you should also have a wide range of basic knowledge, such as language, tourism knowledge, policies and regulations, historical geography, local customs, literature and economy, etc. In addition, the personality should be outgoing, lively and cheerful, love to deal with people, love to serve others. Articulate, articulate, psychologically stable, able to control the situation and deal with all kinds of emergencies.

(2) The tour guide extended reading:

The registration procedure is as follows:

1. Candidates should log on to the online registration system of the National Tour Guide Qualification Examination for online registration.

2. After successful registration, bring my ID card, ID card copy, education certificate and health certificate to the designated relevant departments for review.

3. Payment can only be made after passing the qualification examination, and the fee will not be refunded after the payment is successful.

4. In order to adapt to the new situation of talent flow, qualified candidates are allowed to take the tour guide qualification examination in unregistered places.

5. Candidates who have obtained the "Tour Guide Qualification Certificate" apply for an additional test. The registration procedure is the same as that of new candidates. They need to show the original certificate and provide a copy or test report.

3. Basic conditions of tour guide work

Professional requirements for tour guides:

Tour guides generally require high school education or above; Personality should be cheerful, energetic, and have certain language communication skills and communication skills.

Quality requirements for tour guides:

The standard of good tour guide quality is to become a socialist tour guide with ideals, morality, culture and discipline. Its quality requirements can basically be summarized into six aspects: ideological quality, moral quality, knowledge quality, skill quality, psychological quality and physical quality.

① ideological quality

Patriotism and service consciousness

② Moral quality

Healthy political quality and good moral quality.

③ Knowledge quality

Language, history and culture, policies and regulations, psychology and aesthetics, tourism business, transportation, customs, monetary insurance, posts and telecommunications, social and international knowledge, and tourism knowledge such as health and life.

④ Skill quality

Independent working ability, organization and coordination ability, public relations ability, tour guide explanation ability, special problem handling and emergency response ability.

⑤ Psychological quality

Keen observation and perception, calm thinking and accurate judgment, strong self-control.

4. What are the requirements for being a tour guide?

Being a tour guide is good and stable.

Qualifications:

1. Be patriotic and law-abiding.

Secondly, as a tour guide, we should abide by the laws and regulations of the country, the rules and regulations of the tourism industry, and strictly implement the standards of service quality. If there are related problems in the process of traveling, tour guides should correctly handle them according to national policies and laws and regulations.

Second, do your duty and respect others.

As a tour guide, you should be conscientious and have excellent moral character and noble sentiment. Tour guides must first love their profession, not discredit their profession and do their best.

Tour guides should respect others when serving tourists. Only by respecting others first can you be respected. No matter what kind of tourists they are, tour guides should treat every tourist with a sincere heart and help them solve their problems in time. Tour guides should also learn self-control, and it is strictly forbidden to insult and beat tourists.

Third, have rich knowledge.

When the tour guide is explaining a knowledge point, if the tourist asks a question, isn't it embarrassing that the tour guide doesn't know how to answer it? Therefore, as a tour guide, you should also have rich knowledge. Only in this way can tourists experience better service.

(4) Extended reading conditions for tour guides: 1. The tour guide should make clear the floor and location of the guest room, and the safe emergency passage between the room of the tour leader or the whole escort and the hotel. Once the situation happens, they can organize the guests to evacuate the scene quickly and safely to avoid casualties.

2. Remind guests to take their room keys with them when they go out, keep or store valuables with them, and don't entrust others to take things from their rooms; Remind the floor attendant not to open the door for people who don't have the key, so as to prevent criminals from stealing guests' property on the pretext of "forgetting to bring the key" and "we are in the same group".

3. Remind the guests to close the doors and windows before going to bed and hang the door buckle. In case thieves come in through the window to steal.

The tour guide should inform the accompanying staff and guests of his room number and contact information. If you call a guest, you should sign up first.

5. What are the requirements of the tour guide?

1. Be patriotic and law-abiding.

As a China native and a tour guide, you should be patriotic first. Only by loving our country can we carry forward the long-standing traditional culture of China. When you introduce the history and culture of your country to foreign tourists, foreign tourists are shocked and incredible. What a proud thing it is! Secondly, as a tour guide, we should abide by the laws and regulations of the country, the rules and regulations of the tourism industry, and strictly implement the standards of service quality. If there are related problems in the process of traveling, tour guides should correctly handle them according to national policies and laws and regulations.

Second, do your duty and respect others.

As a tour guide, you should be conscientious and have excellent moral character and noble sentiment. Tour guides must first love their profession, not discredit their profession and do their best. Tour guides should respect others when serving tourists. Only by respecting others first can you be respected. No matter what kind of tourists they are, tour guides should treat every tourist with a sincere heart and help them solve their problems in time. Tour guides should also learn self-control, and it is strictly forbidden to insult and beat tourists.

Third, have rich knowledge.

Language communication is the basic skill of tour guides and a bridge between tour guides and tourists. The tour guide should enunciate clearly and accurately when explaining, in case the tourists can't hear clearly or understand, and the order will be out of order. When the tour guide is explaining a knowledge point, if the tourist asks a question, isn't it embarrassing that the tour guide doesn't know how to answer it? Therefore, as a tour guide, you should also have rich knowledge. Only in this way can tourists experience better service.

(5) The tour guide can extend reading conditionally:

First, grasp the value orientation and have centripetal force. The tour guide is fully responsible for the activities such as food, accommodation, transportation, shopping and entertainment of the tour team. They must be the backbone of tourists, always stand in the position of tourists, distinguish right from wrong, find the right value orientation, and don't go with the flow.

The second is to keep in mind the job responsibilities and have immunity. Whether you can pass the money barrier is the touchstone to test the strength of principle and the weight star to measure personality charm. The key is to be cautious and always tell yourself that everything comes from the hearts of tourists.

The third is to strengthen professional quality and have self-control. The root of individual tour guides' mistakes lies in their inability to withstand all kinds of temptations and lack of internal determination. It is necessary to strengthen moral cultivation and world outlook transformation, firmly hold the tourists' defense lines of principle, ideology and morality, laws and regulations, never reach out and never deviate from the rules, embody high-level professional ethics everywhere, always show the real service skill level, and truly win the trust of tourists.

Fourth, the hospitality is fair and equal, with affinity. It is very important for tour guides to provide face-to-face services for tourists for a long time, to keep a correct attitude, to handle all kinds of relationships harmoniously, to learn to respect, be considerate and care for every tourist, and to organically combine comprehensive and targeted services. Don't criticize the ideological fluctuation of some tourists, don't satirize the shortcomings of a few tourists, and don't stand by and watch the difficulties encountered by individual guests.

6. What are the basic requirements of a tour guide?

Pass a strict qualification examination

To be a tour guide, you must first pass a strict qualification examination. At present, all major travel agencies in China require tour guides to hold certificates. To obtain a tour guide certificate, you must take the tour guide qualification examination organized by the National Tourism Administration. The subjects to apply for the domestic tour guide qualification examination include policies and regulations, tour guide business, basic knowledge of tour guides, knowledge of Chinese language and literature, etc. In addition to the above contents, the international tour guide qualification examination is accompanied by a foreign language oral examination.

Tour guides are divided into primary, intermediate, advanced and super-first-class. From a junior tour guide to an advanced or even super-first-class tour guide, there are still many things to learn and a long way to go, which cannot be done in a few years. In addition, if you are really interested in the tourism industry, being a tour guide is also an important stage in the transition to an excellent tourism industry manager. This kind of experience of starting from the grassroots level and mastering all aspects of business operation will become a valuable reference and basis for future management. Therefore, there is a lot of room for the development of tour guides, depending on how you grasp it.

Excellent communication skills.

When a Californian applied to be a tour guide, she wrote down her personal qualities. These qualities can be divided into five aspects: energy, enthusiasm, dealing with people of all types, personalities and ages, ability to solve contradictions and feelings, and sense of humor. The above aspects are worthy of reference for those who are interested in the tour guide profession, especially the character of being good at dealing with people is very important. Tour guides especially need to communicate with tourists emotionally. When problems arise, if they are solved well, the relationship between tour guides and tourists will be further harmonious and contact, and all difficulties will become easy to solve. If it is not handled well, tourists will naturally avoid the tour guide, and the relationship will become more and more rigid. Even if they accept the service of the tour guide, they will end up in discord. Everyone has this feeling: a good tour guide can often arouse the mood of the whole group, even in the case of many tourists and great difficulties, it can easily solve the accident, and a funny little joke can be close to the tourists. This is the function of communication.

Extensive cultural knowledge

A tour guide must have extensive knowledge and a high level of language, and must be clear about the local conditions and customs of the tour guide area. Because different tourists have different needs for cultural knowledge, from magnificent battles to self-cultivation, singing, flowers, birds, fish and insects, besides literature, archaeology, literature, art, religion, medicine, architecture, gardens and folk customs, there are also clothes, food, machinery, entertainment and daily life.

A good tour guide should at least have the following basic conditions: health, neatness, courtesy, enthusiasm, smile, boldness, perseverance, diligence, cheerfulness and modesty. Will the itinerary be arranged reasonably? An American Canadian can't be considerate of tourists when applying for a tour guide, and communicating with tourists is not brilliant and knowledgeable ... These tourists will know it when they try it during the tour, and the reflection of tourists is the performance of the tour guide's actual ability. If repeated feedback is not good, he will be dismissed by the travel agency. If the circumstances are serious or illegal, the tour guide qualification shall be cancelled and he shall not be engaged in this industry for life. The new version of the tour guide card is an IC card, which not only contains the personal information of the tour guide, but also has the function of scoring violations, making the tour guide management more professional and standardized.

7. What are the requirements for applying for a tour guide?

Application conditions:

Abide by the Constitution, love the motherland, adhere to the basic principles, have a senior middle school or secondary specialized school education, be in good health, and have the knowledge and language skills to meet the needs of tour guides.

1, the tour guide level examination is implemented with primary evaluation, intermediate examination and advanced examination.

2. Those who meet the "Professional Grade Standard for Tour Guides" can be directly or uniformly organized by the travel agency to register at the Tour Guide Examination Office of the Tourism Bureau, and those who have obtained the "Tour Guide Qualification Certificate" for more than one year can report to the primary tour guide; Those who have obtained the "Primary Tour Guide Certificate" for more than two years can report to the intermediate tour guide; The "Advanced Tour Guide Card" exam is conducted irregularly.

Submit:

1. People from other provinces need their ID card (original) and temporary residence permit.

2. Original academic certificate (graduated from high school or technical secondary school).

3. Recent health certificates issued by hospitals at or above the county (district) level (which must include routine examinations and two and a half examinations of liver function and hepatitis B).

4. Four bareheaded color photos of myself 1 inch.

5. Receive and fill in the complete "National Tour Guide Qualification Examination Registration Form" at the registration place.

7. Register with the Tourism Bureau where the household registration is located; College students are registered in the tourism bureau where the school is located; If you work in the field, you must hold a temporary residence permit in the city where you work and register with the tourism bureau of the city where you work.

8. Those who apply for the foreign language tour guide qualification examination shall have a college degree or above in foreign language major and a bachelor degree or above in non-foreign language major.

8. What are the requirements for taking the tour guide exam?

1, registration conditions

Abide by the Constitution, love the motherland, adhere to the Four Cardinal Principles, have a high school education or above, be in good health, and have the knowledge and language skills to meet the needs of tour guides.

2. Examination content

First, the comprehensive knowledge of tour guides: written test, the main contents are:

(1) Tourism policies, regulations and current affairs politics every year

(2) Tour guide business (including tourism case analysis)

(3) Basic knowledge of national tour guides and local tour guides.

(4) Basic knowledge of Chinese language and literature (required for candidates in Beijing and Hunan)

(5) Guide foreign languages (foreign language candidates are required to take the exam, and Putonghua candidates are not required to take the exam)

Second, the tour guide service ability: for the on-site examination, that is, the oral examination, the main contents are:

(1) The explanation ability of tour guides;

(2) the standard service ability of tour guides;

(3) the ability to deal with special problems of tour guides and respond to emergencies;

Foreign language candidates are required to take the "Tour Guide Service Ability" test in the language they apply for, and try interpretation (Chinese translation and foreign translation).

3. Examination materials

Written test materials: basic tour guide business of national tour guides, tourism policies and regulations and professional ethics, and basic knowledge of local tour guides.

Reference book: tourism case analysis

Oral test textbook: guide words of local tourist attractions, guide standardization, service, guide adaptability and emergency handling

4. Examination time

It is determined by each province according to its own situation. The exam is usually from June 5438+00 to February 12, as Guangdong Province took the exam twice last year, so candidates should ask the local tourism bureau about the time of registration and examination.

5. Registration time

It is determined by each province according to its own situation. The registration time is usually from June to September every year.

6. Registration procedure

Anyone who meets the registration conditions can apply directly to the local tourism bureau. The registration procedure is as follows:

1. Applicants should obtain and fill in the Registration Form for National Tour Guide Qualification Examination from the Guidance Examination Office of the Tourism Bureau.

2. The personnel department of the candidate's unit (unemployed people outside the street) passed the examination, signed the opinion and sealed it.

3. The applicant must show his identity card, provide a copy of academic credentials, and check the opinions and stamp them.

4. The applicant shall provide the recent health certificate issued by the county hospital and pay the relevant fees.

In order to adapt to the new situation of talent flow, qualified candidates are allowed to take the tour guide qualification examination in unregistered places. Such candidates should provide a "temporary residence permit" when registering, and the current work unit will issue a specific letter of proof and audit opinions; If there is no work unit in the place where the household registration is located, it may not be registered.

6. Candidates who have obtained the "Tour Guide Qualification Certificate" (international social card only) apply for additional examinations in other languages, and the registration procedures are the same as those for new candidates.

7. Application materials

Candidates are required to prepare two (three for the grade examination) one-inch bareheaded front color photos and paste them on the registration form and admission ticket.

8. Tour guide certificate

According to the "Regulations on the Administration of Tour Guides", tour guide cards are divided into two types: formal tour guide cards and temporary tour guide cards:

(1) Official tourist guide card, that is, tourist guide card. Refers to the tour guide certificate issued by the people's brigade of provinces, autonomous regions and municipalities directly under the central government after the personnel who have passed the tour guide qualification examination and obtained the tour guide qualification certificate have concluded a labor contract with the travel agency or registered with the tour guide service company. Holders of official tour guide cards can be full-time tour guides or * * * tour guides; It can be a full-time employee of a travel agency or an employee of a travel agency. But those who hold a formal tour guide certificate must pass the tour guide qualification examination and obtain a tour guide qualification certificate.

(2) Temporary tour guide card. The so-called temporary tour guide card refers to the travel agency's application for a temporary tour guide card from the people's brigade of the province, autonomous region or municipality directly under the Central Government because it needs to hire people with specific language skills and without obtaining a tour guide qualification certificate. It can be seen that the first condition for obtaining a temporary tour guide card is to have the language ability of a specific language; Second, travel agencies need to temporarily hire them to engage in tour guide activities.

9. Certificate renewal

The tour guide card is valid for 3 years. Before the expiration of the validity period, it shall apply to the administrative department of the people's brigade of the province, autonomous region or municipality directly under the Central Government for renewal of the tour guide card.

10, registration conditions for grade examination

1, the tour guide level examination is implemented with primary examination, intermediate examination and advanced examination.

9. What are the basic requirements for being a tour guide?

I. Introduction to the Examination

Official tourist guide card, that is, tourist guide card. Refers to the tour guide certificate issued by the people's brigade of provinces, autonomous regions and municipalities directly under the central government after the personnel who have passed the tour guide qualification examination and obtained the tour guide qualification certificate have concluded a labor contract with the travel agency or registered with the tour guide service company. Holders of official tour guide cards can be full-time tour guides or * * * tour guides; It can be a full-time employee of a travel agency or an employee of a travel agency. But those who hold a formal tour guide certificate must pass the tour guide qualification examination and obtain a tour guide qualification certificate.

Temporary tour guide card. The so-called temporary tour guide card refers to the travel agency's application for a temporary tour guide card from the people's brigade of the province, autonomous region or municipality directly under the Central Government because it needs to hire people with specific language skills and without obtaining a tour guide qualification certificate. It can be seen that the first condition for obtaining a temporary tour guide card is to have the language ability of a specific language; Second, travel agencies need to temporarily hire them to engage in tour guide activities.

Second, the registration conditions

Third, the content of the exam