Sales skills tone of voice

Tone of speech is divided into two sales forms:

1. Indirect communication: Indirect communication refers to telephone communication or written communication.

2. Direct communication: refers to face-to-face communication. There are many occasions, such as offices, meals, coffee shops, entertainment and conference venues, etc.

First of all, no matter what sales you do, communication is a very important part. It directly determines the success of the cooperation. The question you raised about "speech tone" is very good. Many sales practitioners do it casually without thinking about it seriously. In fact, the same sentence spoken in different tones may have completely different effects.

As far as the tone of speaking: If it is indirect communication, be sure to use written language as much as possible. If it is direct communication, try to keep the atmosphere harmonious and relaxed, and don't be too serious and create a sense of distance.

Secondly, it depends on the target, that is, the customer you are facing and your familiarity with it, as well as his personality. For example, when communicating with familiar customers, you can insert jokes appropriately to liven up the atmosphere.

Furthermore, cultivate your own inner strength and be able to maintain a smiling tone while speaking is the best tone. Of course, this requires your professionalism in your products, familiarity with sales techniques, grasp of customers, confidence in yourself, etc., etc., which all have a great relationship. Therefore, you can judge it from the tone of a person's speech. all aspects of its situation.

Therefore, the tone of speaking should be flexible according to different situations.