Sales skills questions and answers

Questions and answers on sales skills

Questions and answers on sales skills. For a gold medal salesman, he can sell no matter what he sells, and the key is There must be good speaking skills, so good sales speaking skills are very important for a salesperson. Below, I will share with you some questions and answers about sales speaking skills. Come and take a look. Questions and answers on sales skills 1

1. If the customer says: "I don't have time!" then the marketer should say: "I understand. I always don't have enough time. But only 3 minutes, Will you believe that this is an issue that is absolutely important to you?"

2. If the customer says: "I am not free now!" the marketer should say: "Sir, the American billionaire Rockefeller said, Spending one day a month thinking about money is more important than working for 30 full days! We only need 25 minutes! Please set a day and choose a time that is convenient for you! I will be there on Monday and Tuesday Your company is nearby, so I can come and visit you on Monday morning or Tuesday afternoon!

3. If the customer says: "I'm not interested. "Then the marketer should say: "Yes, I completely understand. Of course you cannot be interested immediately in something that you don't believe in or have no information on. It is very reasonable and natural to have doubts and questions. Let me Let me explain to you, what day of the week is appropriate?"

4. If the customer says: "I am not interested in participating!" then the marketer should say: "I understand very well, sir, do you know? It is really difficult to be interested in anything that is beneficial. That's why I wanted to report or explain it to you personally. Come and see you on Monday or Tuesday, okay?"

5. If the customer says: "How about you send me the information?" Then the marketer should Said: "Sir, our materials are carefully designed outlines and drafts, which must be coordinated with the staff's instructions, and each customer must be revised according to their personal circumstances, which is equivalent to tailor-made. So it would be best if I come over to see you on Monday or Tuesday. Do you think it's better to wait in the morning or in the afternoon?"

6. If the customer says: "Sorry, I don't have the money!" then the marketer should say: "Sir, I know that only you know yourself best. financial status. However, it would be best for the future to help you make a comprehensive plan now! Can I come visit on Monday or Tuesday?" Or say: "I understand. After all, there are not many people who want what they want. Because of this, we are now starting to choose a method to create the maximum profit with the least capital. Isn’t this the best guarantee for the future? In this regard, I am willing to contribute. Can I come to see you next Wednesday or on the weekend?"

7. If the customer says: "At present, we are not sure how the business will develop. "Then the marketer should say: "Sir, our marketing has to worry about the future development of this business. You can refer to it first to see what the advantages of our supply plan are and whether it is feasible. Is it better for me to come here on Monday or Tuesday?"

8. If the client says: "If I want to make a decision, I have to talk to the partners first!" Then the marketer should say: "I completely understand. , Sir, when can we talk to your partner?"

9. If the customer says: "We will contact you again!" then the marketer should say: "Sir, maybe you There won't be any big intentions at the moment, but I'm still happy to let you know if I can participate in this business. It will be of great benefit to you!"

10. If the customer says: "After all, do you still want to sell something?" Then the marketer should say: "Of course I want to sell you something. , but I will sell it to you only if it can bring you something that makes you feel worthy of your expectations. Regarding this, should we discuss and study it together? Should I come to see you next Monday? Or do you think it would be better for me to come over on Friday?"

11. If the customer says: "I want to think about it carefully first. think.

"Then the marketer should say: "Sir, haven't we already discussed the relevant key points? Let me ask frankly: What are your concerns?"

12. If the customer says : "I'll think about it again and call you next week!" Then the marketer should say: "You're welcome to call, sir, do you think this would be easier? I'll call you later on Wednesday afternoon. , or do you think Thursday morning is better?"

13. If the customer says: "I want to discuss it with my wife first!" then the marketer should say: "Okay, sir, I understand. Can you ask your wife to come and talk together? Make an appointment this weekend, or any day you like?"

Of course there are many similar rejections, and again I will not list them one by one, but regardless of similar rejections There are many types of rejection, but the method of handling this kind of thing is actually the same, which is to turn rejection into affirmation and shake the customer's willingness to refuse. Only in this way can you take the opportunity to follow up and induce the customer to accept your suggestion. Sales Skills Questions and Answers 2

The first question is, what do you sell?

The answer is, dear, what I am making now is a very popular product. Personal care products: d-girl series. Products that make breasts firmer and private parts healthier and tighter.

Second question, how much does your product cost and its effectiveness? How about it?

Dear, do you want to use it yourself, or do you want to be an agent?

Sisters, we must first understand the customer's needs. If you want to use it yourself, ask him what kind of problem he needs to solve, and send him our own feedback or feedback from customers based on his problem. When introducing it, we must tell him which ingredient can improve what problem he has and introduce the principle to him. When it comes to breast enlargement, it depends on what kind of situation the customer wants to improve. Then we send him our own feedback or the customer's feedback and tell him that we have to share it because we are on the same level. , so he will be happier, are you right?

The third question, how long will it take for your product to take effect? ??

The answer, dear, everyone’s body is different and the effect will be different. The time is also different. It depends on what kind of effect you want to achieve. The guarantee I can give you is that you will get the effect once you use it.

The fourth question is if the customer asks about being an agent. How to become an agent?

Answer: Dear, you can become an agent when you get the goods. You can also use it yourself or make money. Our team has one-to-one training for friends and family. And our team has professional senior lecturers who can teach you how to make money quickly.

Sisters, we must send our agent level list to her, the four people in our company. level.

Ask him, dear, which level do you want to go to? If he chooses one thousand eight hundred and eighty-eight, ask how many boxes of goods you can get. Then you can tell him directly by voice. Tell him by voice, dear, if you want to buy breast enlargement and vagina shrinkage, you can get five boxes. If you want to use other products together, you can probably get about five to ten boxes.

Fifth. The problem is, I have too few friends, and I’m afraid I won’t do it well.

Dear, I can understand your mood very well. Before I started micro-business, I had no clue than you, and I had no connections. . Everything is difficult at the beginning, so if you don’t do it, you will always have to see what others get.

As long as you choose the right person, you will not be far away from success. I believe that your circle of friends will be the best. You have dozens of friends. Our team is very good and will teach you how to attract traffic online and offline. I also started with fifty friends. Then don't you see me now too?

Sisters, at this time we must remember to take screenshots of our friends who have reached 5,000 and send them to him so that he can pick up a few more. Dear, you see, I have sold so many people now, right? The most important thing our team lacks is connections.

The sixth question is that customers will ask me if I have never done micro-business before. What should I do if I am afraid that I can’t do it?

Answer, dear, it doesn’t matter, I started from scratch, and I have never been exposed to micro-business before. Our team has training for new members, and there are many big names who will train new members and teach us step by step what to do. There are many elder sisters in our team who are now in their 50s and 60s. They used to not know how to use WeChat, but now they are doing very well, earning several thousand yuan a day.

Think about it if others can sit up, why can’t you, just like I did it step by step. You have to believe that as long as you take the first step, I will definitely accompany you for the remaining ninety-nine steps.

The seventh question, what should I do if I have no money?

Answer, dear, it is precisely because you have no money that you need to make money. If you are the second generation of officials or the second generation of rich people, then you are extremely rich now. Then I believe you will definitely not do micro-business, right? Just like me, if I have money, then I will not do micro-business.

The eighth question is, can I learn in a team first, and then get the goods after selling them.

I can understand your mood very well and want to experience our courses. At the same time, our company also has regulations. It is not that agents cannot go in and study. It is the same with everyone. Each of us must abide by the company's rules and regulations. I hope you can understand me.

No problem with the ninth article, what should I do if I can’t sell the goods?

Dear, if you don’t ship the goods, I won’t make money. I can’t only earn the money you paid for the goods once. Right? Don’t worry, I will teach you one-on-one how to create a circle of family and friends. What I do is a long-term business, and I can only make money if you ship the goods, right? We are mutually beneficial, if I am doing a one-time business. I won't do it that well, right? Don't worry, I'm a responsible person. All my agents recognize me. Look at my circle of friends. If I were not responsible, would you still come to me today?

The tenth question is, can I do it? Can micro-business really make money?

Dear micro-business, of course you can make money. This is the Internet age, but you can’t check it while lying in bed. There must be dedication and a serious attitude towards micro-business. Our team's powerful system model and methods, coupled with your execution ability, there will be absolutely no problem.

Question 11: I think your products are a bit expensive. Some of them cost tens of dollars now.

Answer, dear, I can understand your mood very well. In fact, many times I also care about whether the product is expensive. And are our effects worth the price? No matter how cheap and ineffective the product is, it is useless. No matter how expensive the product is but effective, customers will still think so. If our products are too expensive to sell, how do our dealers sell them?

Question 13: I have a job now. I want to work part-time but I’m afraid I won’t do well.

Dear, how many hours do you work every day? Are you busy? If you have a job now, you don't need anyone else to take care of it, and you can make more money than you earn at work. There are many jobs, you only need to spend a little time to post on your circle of friends. Are you willing to do a job that is several times more than your salary?

Question 14: I don’t have time to take care of my children.

Dear, I also thought about taking care of my children at home at first, but I was not willing to reach out to my family and ask my husband for money every day. Looked down upon by others, micro-business is very suitable for those of us who want to make money while taking care of children. We don’t have to open a store to go to work and don’t have to go out. Take me for example. I am also raising children while doing micro-business. My current income in one month is what others earn after working for several months.

For the fifteenth question, my husband and family members disagree.

Dear, I can understand you very well. This shows that you are generally opposed to things that you cannot understand. Many mothers were opposed to it at first, but after doing it, they became younger and younger, more beautiful and more profitable.

Questions and Answers on Sales Skills 3

"The thirty seconds spent approaching the customer determines the success or failure of the sale."

Each time you approach a customer, there is a different theme. For example, the theme is about wanting to communicate with a customer. Make an appointment to meet with potential customers you have never met before, or want to invite customers to a demonstration.

In professional sales skills, the words you use when meeting a customer for the first time become approach words.

The steps to approach the conversation are as follows:

Step 1: Call the other person by name

Call the other person by name and job title - everyone likes their own name Say it from someone else's mouth.

Step 2: Introduce yourself

Clearly state your name and company name.

Step 3: Thank the other party for meeting you.

Sincerely thank the other party for taking the time to meet with you.

Step 4: Make small talk

Based on the information prepared for the customer in advance, express your praise to the customer or match the customer's situation, and choose something that the other party can easily talk about and is interested in. topic.

Step 5: Express the reason for the visit

Use a confident attitude and clearly express the reason for the visit, so that customers feel that you are professional and trustworthy.

Step 6: Praise and ask questions

Everyone wants to be praised. After complimenting, you can follow up with questions to guide the customer's attention, interest and needs.

Successful people are good at asking good questions and getting good answers. "If you want to change the customer's buying pattern, then you must change the way the customer thinks. Asking some good questions can guide the customer's thinking. Because what kind of questions the salesman asks will determine what the customer will do. Response.

Questions can guide customers’ attention, and attention equals facts. Professional telemarketers never tell customers anything, but always ask questions.

In the sales industry. The Holy Word is: "Whatever can be asked, never need to be spoken." "

Asking more and telling less is always the golden rule of sales. But you must ask the right question. Ask a beneficial and effective question, and ask a question that can stabilize the customer's way of thinking. In Before asking questions to customers, be sure to clarify the purpose of your questions.

1. The principle of asking the right questions:

Ask questions that are simple and easy to answer. YES questions.

Ask little YES questions.

2. How to ask the right questions?

A. "What made you decide to contact us?" "--Ask potential customers some "doing" questions, focusing on what changes have occurred in their lives. Focus on asking what goals the person is trying to accomplish, what they are currently doing, or what they have done in the past.

B. Show enthusiasm and interest when asking questions. --The quality of the customer's answer to your question depends to a certain extent on the way you ask the question.

C. When communicating on the phone. , match the customer's speaking speed and key words. If you find that the customer is repeating what he said, it is probably because he feels that you did not understand what he said. At this time, you need to repeat the key words he said. Once.

D. Calling customers by name during phone calls can attract the customer’s attention and make them feel that the marketer respects him (or her).

E. . Use easy-to-understand words when communicating on the phone. --If you must use professional terms, be sure to explain it clearly to the customer.

F. Use "we" and "our" when communicating on the phone. --It can make you feel like a companion facing similar situations and problems.

G. In telephone sales, if necessary, obtain the other party's permission before asking questions.

--"Can I ask you a question?"

How to ask questions

According to the perspective of asking questions, questions can be briefly divided into two categories: open-ended questions and Closed questions.

1. Open-ended questions

Open-ended questions are topics selected to guide the other party to speak freely. If you want to learn more about your customers' needs, ask more open-ended questions. Interrogative words that can reflect open-ended questions include: "what", "where", "tell", "how", "why", "talk about", etc.

2. Closed-ended questions

Closed-ended questions refer to a specific topic selected by the proposer to guide the topic of the conversation and hope that the other party’s answer will be within a limited range. . Closed-ended questions are often reflected in interrogative words such as "can it", "is it right", "is it", "will it", "how long" and so on.

If you want to obtain some more specific data and information, you need to ask closed questions to the customer, so that the customer can confirm whether you understand what he means.

However, during phone sales, if you ask a lot of closed-ended questions, this will put pressure on the customer and is not conducive to your own collection of information.

Therefore, when understanding the customer’s needs in the early stage, you should ask more open-ended questions so that the customer can speak freely and without restraint. This will make it more likely that you will obtain useful information from them. , find new business opportunities.

Questioning skills

Questioning skills are divided into the following four aspects:

1. Prelude

The prelude is to tell the customer , answering your question is necessary or at least harmless. If you're asking a sensitive question that a customer might be reluctant to answer, using a prelude can hopefully change the customer's mind.

For example, when you ask about a customer’s project budget, most customers are unwilling to tell you.

At this time, you can add a prelude like this: "In order to recommend the most suitable solution to you, I would like to know what the approximate investment level of this project is?" This prelude can be effective. It is necessary to remind the client clearly that it is necessary for me to understand the project budget, and the client will have some possibility of answering positively.

2. Asking questions

If a customer asks you a question and you don’t know how to answer it, you have two options: ① Seek truth from facts and don’t pretend to understand. ; ② Ask the customer in turn and let the customer tell how he thinks about the problem. This is usually the answer he hopes to get, and you can just do what he wants based on this.

3. Silence

If there is a long period of silence during the call, this will of course cause an embarrassing situation. But appropriate silence is also very necessary. For example, after asking a customer a question, maintaining silence for a short period of time can just provide the customer with necessary thinking time.

4. Ask only one question at the same time

Usually you may need to ask several questions at the same time for the other party to answer, but he will often only remember one of them, or feel that there is nothing to talk about. . So asking only one question at a time is the best option.

2. The key to telephone sales - telephone communication expressions

(1) Good affinity

(1) A good attitude and mood

　(2) Don’t ignore your smile

　(3) The voice should be clear and clear, and the language should be concise

　(4) Even when you are rejected, you should keep smiling and end politely.

How to have good affinity?

1. Keep the tone and speed of speech synchronized with the customer, and have similar habits of using language and text composition. (Such as catchphrases, terminology, etc. can help establish a harmonious communication atmosphere with customers and remember the customer’s name.

)

Most people strive for success, fame, and a family. It can be seen that people attach great importance to their names. A name is a person's code name, which can also be said to be an extension of a person's life. If a telemarketer wants to use the power of others to help himself, he must first remember the other person's name.

2. Calling the customer by name is the simplest and fastest way to shorten the distance between the salesman and the customer. In the same way, failing to call a customer by his or her name is tantamount to committing suicide.

3. Develop good working habits

A. Record at any time

Keep a pen and paper at hand to write down the calls you answer or make at any time. Information about each call (two-color pencil, calculator, note line, phone log, customer information, memos, etc.).

B. Report your home address

Whether you are answering or making a call, you should promptly report your company and your full name, and ask for the other party’s company, name and phone number, and Correspondence address, so as to facilitate telephone communication, call the customer's name from time to time, and better understand the customer's true situation.

C. Positive work attitude

When doing telemarketing, it is especially important to have a positive and confident attitude. Because the customer on the other side of the phone has no chance to see the telemarketer with his own eyes, but can only outline the image of the other party through his words.

The confidence that telemarketers have in themselves is often the same as the confidence that customers have in them. If telemarketers see themselves as important, the customer on the other end of the phone will see them that way too.

When doing telemarketing, those marketers with a positive attitude far exceed others in terms of turnover