Telephone sales opening remarks in 30 seconds

A 30-second opening statement for a sales call.

A 30-second opening statement for a sales call. As an excellent telemarketer, you need to grasp the skills when calling a customer for the first time. Staying in these critical 30 seconds is our magic weapon to win. Let’s share with you the 30-second opening of a sales call. 30-second opening remarks for telemarketing 1

1. Straightforward opening method

Salesperson: Hello, Miss/Mr. I am Li Ming, a medical consultant from Mo Company. I would like to disturb your work/rest. Our company is conducting a market survey. Could you please help me?

Customer: It’s okay, what is it?

——The customer may also answer: I am very busy or in a meeting or refuse for other reasons.

The salesperson must respond immediately: I will call you in an hour. Thank you for your support. Then, the salesperson should take the initiative to hang up the phone!

When you call after an hour, you must create a very familiar atmosphere and shorten the sense of distance: Miss/Sir, hello! My surname is Li. You asked me to call you in an hour...

2. Similar excuses to open the door

Salesperson: Miss/Sir, I am Li Ming, consultant of a certain company, we have never met I'm here, but can I talk to you for a minute?

Customer: Okay, what is it?

——The customer may also answer: I am very busy or in a meeting or refuse for other reasons.

The salesperson must respond immediately: I will call you in an hour, thank you. Then, the salesperson should take the initiative to hang up the phone!

When you call after an hour, you must create a very familiar atmosphere and shorten the sense of distance: Miss/Sir, hello! My surname is Li. You asked me to call you in an hour...)

3. How to open with someone else’s recommendation

Salesperson: Hello, Miss/Sir, I am Li Ming, a medical consultant of a company, your friend Wang Hua is a loyal user of our company. He introduced me to call you. He thinks that our products are more in line with your needs.

Customer: Wang Hua? Why didn't I hear him talk about it?

Salesperson: Really? I'm sorry. I guess Mr. Wang hasn't been able to recommend it to you recently due to other reasons. You see, I was so anxious that I took the initiative to call.

Customer: It’s okay.

Salesperson: I’m sorry, let me briefly introduce our products to you...

4. Self-introduction method

Sales Member: Hello, Miss/Sir, I am Li Ming, a medical consultant of a certain company. However, this is a sales call, so I don’t think you’ll hang up right away!

Customer: They sell products and specialize in deception. I hate salespeople the most!

(The customer may also answer: What product are you going to sell? In this case, you can directly intervene in the product introduction stage)

Salesperson: Then I really have to be careful, don’t let You have added another annoying person, haha.

Customer: Haha, young man, you are quite humorous. Let me tell you what product you are going to sell.

Salesperson: That’s right. Recently, our company’s medical expert team was conducting a market research on xxx. What do you think of our products?

5. Deliberately finding fault with the opening method

Salesperson: Hello, Miss/Sir, I am Li Ming, a medical consultant of a certain company. I have been doing well recently. Do you still remember me? ?

Customer: Okay, who are you? !

Salesperson: That’s right. Our company mainly sells sheep xx products. You called us for consultation six months ago and we have provided you with some trial products. I am calling you this time just to ask if you have any valuable opinions and suggestions about our products?

Customer: You made a mistake. The product I am using is not yours.

Salesperson: No, maybe my customer return visit file record is wrong.

I'm sorry, can I ask you what brand of beauty products you are currently using?

Customer: I am currently using XX brand beauty products...

6. Pretend to be familiar with the opening method

Salesperson: Miss/Sir, are you OK, I am Li Ming, a medical consultant for a company. How are you doing lately?

Customer: Okay, who are you?

Salesman: No, Miss/Sir, you are so forgetful. I, Li Ming, have to pay attention to my health due to work pressure. By the way, you have used our beauty products and feel the effect is good. Recently we have just launched a joint service package activity. I wonder if you are interested?

Customer: You may have made a typo. I have not used your product?

Marketer: Could it be that I made a mistake in the customer return visit file? Miss/Sir, I'm so sorry! Can I introduce our products to you and provide some services?

Customer: Seeing that you care about users, please introduce it.

7. Herd mentality opening method

Salesman: Hello, Miss/Sir, I am Li Ming, a medical consultant of a company. Our company specializes in xx anti-aging beauty products. Sales, the reason I called you is because our products have successfully helped many people to quickly delay aging (such as Maggie Cheung, Brigitte Lin, Takuya Kimura, etc.). I would like to ask you about anti-aging beauty products. Which brand of product are you using? ...

Customer: Really? I currently use XX brand beauty products.

8. Take advantage of the east wind to open the door

Salesman: Hello, is this Miss/Mr.

Customer: Yes, what is it?

Salesman: Hello, Miss/Sir, I am Li Ming, a medical consultant of a certain company. The main reason I am calling you today is to thank you for your continued support of our company. Thank you!

Customer: It’s nothing!

Salesman: In order to thank old customers for their continued support of our company, the company has specially prepared a special discount event. I think Ms./Mr. will be very interested!

Customer: Let’s talk about it!

9. The opening method of creating worry

Salesman: Hello, is this Miss/Mr.

Customer: Yes, what is it?

Marketer: I am Li Ming, a medical consultant of a certain company. The main reason I am calling you is that many customers have reported that most of the current beauty products treat the symptoms rather than the root cause. Once they stop using them, they will immediately Will rebound, I would like to ask your opinion on this issue.

Customer: Yes...

- The customer may also answer this way: Sorry, I don't know.

The marketer should quickly respond: What brand of product is Ms./Mr. currently using? 30-second telemarketing opening statement 2

1. Telephone sales opening statement: Wrong call method

Telephone sales opening statement pattern

Salesperson: Mrs. Wang, you Okay, I'm from Tengfei Auto Sales Company. The certain brand of car that your husband is interested in has arrived. There are very few quotas for this car in the first batch and there are discounts in various places. I finally helped him get it. I want to invite him to take a look. look.

Customer: Sorry, I am not Mrs. Wang.

The salesperson was surprised: Aren’t you from Mr. Wang Ping’s house?

Customer: No, you made the wrong number.

The salesperson quickly said: Ah, sorry to bother you, madam. But by the way, my wife, do you have any plans to buy a new car?

Comments on Telephone Sales Techniques

This telemarketing technique relies on making the wrong phone call to sell. Please be careful when calling At the beginning of the sales opening, the salesperson deliberately said: The certain brand of car that your husband is interested in has arrived. There are very few quotas for this car in the first batch of launches and there are discounts. I finally helped him get it. Such insider information immediately aroused Mrs. Wang's curiosity, paving the way for the following telesales skills to be developed based on mistakes.

2. Telephone sales opening: giving advice

Telephone sales opening style

Salesperson: Manager, hello, I I am xx from a certain advertising company. I want to talk to you about advertising business today. However, I am also a consumer of your company's products. I have been using your products these days and I found a problem with the product.

The manager thought that I was about to refuse, why did she suddenly become a customer? The customer is God, so he said: If you have any opinions, you are welcome to put them forward.

Comments on Telephone Sales Techniques

This telephone sales technique adopts an anti-customer approach. The manager must listen to your opening remarks on the telephone because you have become his customer, and the customer is God. If you want to sell your products to customers, use your customers' products as much as possible. This is not only a sales technique, but also a sales attitude. Only by gaining the experience of using the customer's product can you tell your real experience and come up with a powerful opening statement to convince the other party.

3. Telemarketing opening: Questioning method

Telemarketing opening style

Salesperson: Manager Liu, if our new media can save you three dollars One percent, but the advertising effect remains unchanged. Are you willing to use it?

Manager Liu: Yes. (Manager Liu thought to himself, what can I say? Can I stupidly say: No, I won’t use it even if I save money?)

Comments on Telephone Sales Skills

This kind of telephone sales The key to the trick is to set up a unique answer, and the customer can only answer yes. The opening of your sales call directs the customer's attention to the product or service you are talking about, rather than the sales pitch itself. In this way, you can jump out of the customer's habitual rejection and quickly start your sales talk. 30-second opening remarks for telemarketing 3

Summary of telemarketing skills

1. Enthusiasm.

Be sure to pay attention to whether you speak with enthusiasm. Think about it, when communicating with customers on the phone, if you keep a straight face and don't smile, it will be difficult to be enthusiastic when you speak, so this level of enthusiasm has a lot to do with your body language. You should try to increase the richness of your facial expressions as much as possible. If you hope to influence the other person with enthusiasm, your facial expressions must be rich and you must smile.

2. Speech speed

Another very important factor in enhancing the appeal of the voice is the speed of speech. If you speak too fast, the other person may not understand what you are saying, but your words have already ended, which will inevitably affect the effect of your speech. Of course, it can't be too slow. If you speak too slowly, if the other person is an impatient person, it will definitely not be tolerated. So speak at a normal pace when talking on the phone, just like you would when communicating face to face.

3. Volume

The volume of your speech is very important. It should neither be too low nor too loud. This is because: ① If you speak too low when you are on the phone, it is easy to The other party may not be able to hear or understand you clearly, and may even misunderstand your intention because you cannot hear your words clearly; ② Talking too loudly while on the phone will first over-stimulate the auditory nerves in the human brain. Over time, This will reduce the sensitivity when listening to small sounds.

Secondly, loud sound is also a special kind of noise for the auditory nerve of the human brain. It can seriously disrupt people's normal emotions and make people upset and restless. In addition, the volume will become lower when you don't pay enough attention. Speaking softly will give the customer a feeling of not being very confident.

But speaking too loudly may seem impolite to customers. So try to keep the volume as normal as possible. If you are not sure yourself, you can ask your colleagues for help. Call your colleagues first and ask them to help you hear whether the volume of your voice is appropriate, and then make adjustments.

4. Clarity of pronunciation

Clear pronunciation can fully express your professionalism. There is a certain relationship between clarity and speaking speed. If the speaking speed is slower, it will be relatively clear. What needs to be emphasized here is that it is better to speak slower and take more time when speaking, but to keep the voice clear.

5. Be good at using pauses

You must be good at using pauses when speaking.

For example, when you have spoken for a minute, you should pause slightly and do not continue talking until the conversation is over. Because you spoke for a long time, but you don’t know whether the customer is listening, or what kind of reaction the customer will have after listening to what you said. A proper pause can grab the customer's attention more effectively.

When the customer gestures for you to continue speaking, it reflects that he is listening to you carefully. Another benefit of pausing is that the customer may have questions to ask you. If you pause, he can take advantage of your pause to ask you questions.

The second is the language aspect of telemarketing skills.

1. Tips for opening remarks

1. To arouse the customer’s attention and interest;

2. Dare to introduce your company and show your identity; < /p>

3. Don’t always ask the customer if they are interested, but help the customer decide and guide the customer’s thinking; do not immediately shrink back and give up when faced with the customer’s rejection;

4. On the phone Speak louder than usual to create a good conversation atmosphere;

5. Be simple and clear, and do not arouse customer disgust.

2. Techniques for introducing companies or products

1. Have a good attitude when facing "hitting the wall";

2. Accept, praise and agree with customers' opinions ;

3. Learn to avoid problems;

4. Turn customers’ objections into our selling points.

3. Techniques to stimulate customers’ desire to buy

1. Apply objective human influence and social pressure;

2. Use his point of view; < /p>

3. Care about every word of the customer and the people, things and things he cares about;

4. Use the media and public opinion to influence the company;

< p> If telesales techniques can be used skillfully, they can help you improve your work performance and allow more people to buy your products, which can provide you with great convenience. When telesales techniques are widely used, our lives will be It will be more convenient. To achieve success, it is inseparable from your own efforts. Finding the skills that suit you is the most successful.