What is the rule that customer service is busy when it is idle just after chatting?

This seems to be a common phenomenon, but there is no specific law to describe this situation. Here are some possible explanations:

1. The essence of customer service is to deal with customers' problems and needs, and the number of these problems and needs may be unstable. So customer service may feel very idle at a certain moment, but there will be more customers to contact later, which will make them very busy.

This situation may also be related to the business nature of the customer service company. For example, the company has more sales or customer service activities in a certain season or period, and the customer service may feel very idle at a certain moment and then suddenly become very busy.

Finally, this situation may be related to customer service's own work efficiency and time management. If customer service doesn't allocate its time reasonably, or doesn't deal with customers' problems and needs in time, it may feel very idle at a certain moment and then suddenly become very busy.

In short, this situation is very common, but there is no specific law to describe it. It may be influenced by many factors.