The importance of improving communication skills

1) Cultivate your listening skills first.

Listening is the most difficult and important ability in communication and expression. The reason why listening ability is difficult is because most of us are used to expressing our ideas subconsciously, hoping that others will adopt their own views, but we have an innate rejection of others' views; The reason why listening ability is the most important is because listening is the most direct way to understand the needs and opinions of others. Only by truly understanding the needs and opinions of others can your own expression be supported. If you don't even know what others say, then communication is impossible and you can only talk to yourself.

2) Develop your own expressive ability.

Understand, but also make it clear, which requires higher expression ability. In fact, the expression scenes involved by people in the workplace are relatively limited. In this case, we suggest that people in the workplace can summarize several scenes they often use through a period of observation, and then carry out targeted intensive training, and at the same time rehearse at least once before formal expression. From our past experience, we can say that the gap between rehearsing in advance and not rehearsing once is huge.

3) Develop your own negotiating ability.

Besides listening ability and expressing ability, another important factor in communication and expressing ability is negotiation ability. Negotiation ability is widely used in work scenarios, such as pre-sales negotiation with customers, determination of assessment targets with superiors, and salary increase with companies. It is not difficult to see from the application scenario of negotiation ability that negotiation ability will largely determine one's interest and career development. To improve negotiation ability, we need to grasp four basic principles: equality. Mutual benefit and win-win situation. Objective. Respect each other

4) Have a certain ability to improvise.

In practical work, sometimes we will encounter such a scene: sales bring customers to the company to discuss business. If we want to communicate with customers as technicians, sales need to print materials or other things and need to leave for a period of time. At this time, there are only myself and my clients in the conference room. As the saying goes, a newcomer is a guest. As a host, it is always bad to neglect the customer, so it is always necessary to talk to the customer before the sales come back. However, in this case, people in the workplace don't need special training, as long as they are polite and let customers feel their concern. Try not to involve sensitive content in the conversation, and stop here.