How to convince your customers with words in sales?

I believe that many colleagues who have had sales experience have had this experience: when a customer walks in, you greet him with a smile, but he looks cold; You greeted him warmly, but he didn't say a word; You strongly recommend it, and he turns around and leaves. Such consumers are like a piece of ice. It takes some effort to melt him. The following is what I arranged for you, I hope it will be useful to you.

1. We smiled, but the customer didn't respond, saying nothing or coldly replied: I'm just looking.

[drill]

Shopping guide: Yes, installing a house is a big deal, so we must know more and compare more. It doesn't matter. You can have a look at it first and get to know our brand and products first. Where is your house? Maybe your community also uses our products.

Customers actually like it, but others in the industry don't buy it. Said: I think so. Let's look elsewhere.

[falsehood]

No, I think it's fine.

This is our main design style this year.

This is very distinctive. How can it not look good?

No matter what others say, just feel good about yourself.

[drill]

Shopping guide: this gentleman, you are not only proficient in decoration knowledge, but also very concerned about your friends. It's nice to take a friend like you shopping together! What other aspects do you think are not suitable? We can exchange views and help your friend choose something that really suits him, ok?

Shopping guide: Your friend is very expert and careful in buying * *. No wonder you brought him here! Accompany the buyer, may I ask this gentleman, what do you think is inappropriate? You can tell me what you think. Let's give your friend some advice to help her find a style more suitable for his family.

Although the customer accepted our suggestion, he finally left without making a purchase decision.

[Error Handling]

This really suits you, what else is there to discuss!

It really fits. Don't think about it.

..... speechless, began to put things.

Well, you are welcome to come back after the discussion.

[drill]

Guide: The material is very good, sir. The design and environmental protection are very in line with the decoration style of your home. I can feel you like it, too. But you said you wanted to think about it. Of course, I can understand your idea, but I'm afraid my explanation is not in place, so I want to ask you. What is your main consideration now? Look at the customer with a smile, pause and guide the customer to express his consideration. Sir, is there any other reason why you can't do … After guiding the other party to express all concerns and deal with them selectively, you should immediately guide the customer to make a deal. Have I made myself clear, sir? As long as the customer makes it clear, nods, is silent and so on. , recommend buying immediately. Ah, what's your delivery address? If customers still want to discuss with their families or consider introducing them into the next promotion, community promotion and performance multiplication, please add WeChat: 15236492259.

We advise customers to feel the function of the product, but they are not very willing.

[falsehood]

You can feel it if you like.

This is our new product. Its greatest advantage is that ...

This is not bad either. You can have a look.

[drill]

Guide: Miss, I really admire your eyes. This is our new product, which sells well! I think this product is based on your vision and requirements for room layout, which is very in line with your ideas. Miss, can't I promise? Here, here are the renderings of the product. Come and have a look and feel it. ...

Guide: Miss, you really have a good eye. This set of products is our latest model, which is specially designed for high-end customers and sells well! Come on, let me introduce you. This set of products adopts … materials and technology, imported … technology and functions, which is very suitable for people like you who have requirements for life taste. Of course, just saying yes is not enough. The product is for your own use, and it is most important to feel good about yourself. Miss, come and feel the product name of this set of products * * * * ... directly guide customers to experience, touch, feel and smell.

The customer said: Your quality is not good.

[falsehood]

I can't help it if you say so.

Forget it. You don't believe me anyway.

Keep silent and continue to do your own thing.

[drill]

Shopping guide: Miss, these situations you mentioned do exist, so I can fully understand your concern. But please rest assured that our store has been in this place for more than three years, and our business mainly depends on word of mouth and quality, and we will never risk our business integrity. I believe we will win your trust with reliable quality. Because of the advantages in materials and styles. ...

6. After entering the store, the customer said: There are a few things, and there is nothing to buy.

[falsehood]

The new goods will arrive in two days.

Almost sold out.

How can it be less? There is enough.

Can you buy all these things?

[drill]

Guide: Yes, you are very careful. There are not many goods in our shop, but they are all classic styles of similar products, and each one has its own characteristics. Come on, let me introduce you. Do you like this fashionable European style or traditional style? ...

Guide: You are right. We really don't have many styles here, because our boss wants samples to show our distinctive products. I think some products are suitable for you. Come on, this way, please. Let me introduce you. Do you want to see ... or ...

7. The customer is a little interested in a product, how to deepen the customer's impression of the product?

[falsehood]

You can see and feel more if you like.

This is our latest product. Take a look.

This set is not bad either. Take a look.

[drill]

Guide: Sir, you really have a good eye. This set of styles is a new style created by our designers and sells well! Come on, let me introduce you. This design adopts * * design technology and materials, and introduces * * style. A person with taste like you will definitely be very suitable in your home! You can look at it carefully, touch it and feel its charm. ...

8. During the rush hour, customers will complain or even lose because of the poor greeting of the shopping guide.

[falsehood]

Will you come back later?

Just a moment, I'll finish the customers here first.

..... let customers ask, too busy to attend to.

[drill]

Shopping guide: customers who come to the store in advance are really sorry. They are very busy these days and have not received good service. Please have a look first and feel the style and style of our products. If you like them, please let me know. Leave to take care of other customers and come as soon as customers ask. Miss, I'm sorry to have kept you waiting. I'm sorry ...

Shopping guide: I'm sorry for the customers who have come to the store many times. There are so many customers in the shop today that I don't have time to greet you properly. I'm really sorry. Why don't you sit here for a while and have a glass of water? I'll come as soon as I'm finished, and I'll talk to you later ...

Shopping guide: an old customer who comes to the store to chat. Oh, sorry. There are so many customers at this time, and I'm really sorry for the poor hospitality. Do you want to sit down and have a glass of water first, or go to our model room first?

Interpretation of tricks:

There is nothing important in the store, and the details are ready; There is no small matter in the shop, and if the details are not done well, it is a big matter.

9. Customers turn around quickly when they enter the store, and then turn around without saying anything.

[falsehood]

Don't you have a set you like?

That's a good set you just watched.

What style are you looking for?

What happened? Don't say anything

[drill]

Guide: Madam, can you stay for a while? Well, it doesn't matter whether you buy it or not. I just want to ask you a favor. I just entered this industry and like this job very much. Can you tell me the real reason why you don't like our products, so that I can improve my work and make greater progress? Thank you very much. Excuse me ...

10. After the shopping guide introduced the product, the customer turned and left without saying anything.

[falsehood]

All right, let's go!

This set of products looks good.

If you really want it, you can make it cheaper. Are you sincere in buying things?

[drill]

Guide: Miss, please stay. I'm really sorry, miss. I must have missed the introduction just now, so you are not interested in reading any more. But I really want to help you find a product that suits your home decoration style and you like it, so please tell me what you really think and I'll help you find a suitable product, okay? I would like to ask … to re-understand the needs and intentions of customers.

Guide: Miss, I think you must be dissatisfied with my performance just now. I think you want to leave without saying anything. I'm really sorry. I am a new shopping guide. Please forgive me! But I really want to serve you well, so can you give me another chance? I think I can definitely find a product that suits your home decoration style and you like.