3 Guide Practice Summary Essays

Tour guide service is an integral part of tourism service, which originated from the development of tourism activities and developed with the development of tourism activities. Tour guide service is a highly intelligent and skilled service, which runs through the whole process of tourism activities. During the three-month tour guide internship, I have a deeper understanding of tour guide service. This article is a model of tour guide practice summary, for reference only.

Summary of tour guide practice:

First, the internship overview

Internship location:

Internship time: February 20 12 to May 20 12.

Purpose of practice: To understand the management process of travel agencies and master the tour guide business.

Internship content: learn tour guide skills with tour groups, understand the work processes of various departments of travel agencies, and lead tours independently.

Second, talk about tour guides.

(1) First of all, I want to talk about my understanding of tour guides:

Tour guide is a profession, a technology, an art and a science.

A tour guide is a profession. Travel agency is a pillar of tourism, and tour guide is the facade and banner of travel agency. A good travel agency must have a good tour guide, who is the pillar of the travel agency. There are professional and amateur tour guides. As the saying goes, "360 lines, each line is the best", but now it seems far more than that. "Top scholars" refer to outstanding people in a certain professional field. What is a leader? Is a leader in all aspects of tour guide work. Being a tour guide is mainly manifested in the way of thinking, expressive ability, efficiency and adaptability. At the same time, we should have professional quality and professional ethics.

Tour guide is a skill. Any job has its own expertise, and tour guide work is no exception. First of all, we must be serious and responsible. The fear in the world is the word "serious". No matter what happens, no matter big or small, only by being "serious" can we dare to be "responsible". Besides being "serious", we should also be "skilled". There is only one familiar way, and that is to practice more! Knowledge is something I deeply realized in practice. Usually, if "the fist never leaves the hand, the song never leaves the mouth", you can take your time when using it, just like a few treasures. Only when you are "cooked" can you "practice makes perfect". I know there is still a long way to go before what you call a good tour guide and an excellent tour guide.

Tour guide is also an art, you have to take the faucet, and I am the boss as soon as I get on the bus. We know that there can only be one boss on a boat. If there are too many bosses, the boat will turn over. In general, the first thing is to take care of the interests of most people and not delay everyone's visit. Grasp the rhythm: fast is fast, slow is slow, and the combination of fast and slow. Follow the trend: look at the general trend, guide according to the situation, guide in time, and don't twist. Follow your feelings: when you feel good, make full use of it; Adjust in time when you are in a bad mood. To control your emotions, you must master the sense of proportion, and you must not lose your mind. Versatile: versatile, can talk, sing, dance and drink. It is best to know some photography, video recording, calligraphy and painting, which will be of great help to tour guides. We should foster strengths and avoid weaknesses; If you want to improvise and play to your strengths, you can often play beyond the limit.

Tour guide is a science. Just because tour guide is a profession, a technology and an art, it is also a knowledge and a subject. As a discipline, we should treat it with a scientific attitude and study it. At present, our university basically has a tour guide major, and the National Tourism Administration has a tour guide qualification and tour guide grade examination every year. Being a tour guide has a lot of knowledge, which can't be learned casually, such as how to arrange routes, stay, deal with emergencies, how to communicate with tourists and so on. These aspects should be an encyclopedia for tourists.

(2) Next, in terms of tour guide explanation, I also summarized the following points:

First of all, you have to know what the tourists want to hear and what kind of explanation they want to hear. New tour guides like us.

I always think that the most important thing is to memorize the scenic spots, so that I won't stop when I open my mouth. This means that I have become a qualified tour guide, but after several trips, I found that this is not the case at all! A professional tour guide is not only a "saint", but also an expert in a certain field or aspect. Sharp tools make good work. If you want to be a professional tour guide, you must also master the basic skills of tour guide language. Because it is a powerful tool for us to spread knowledge, exchange ideas and communicate feelings. The most important oral language expression is the most common and commonly used language expression in our work.

It is often said that it is better to see the scenery than to listen to it. Explaining to tourists is like chatting with friends. You treat tourists as friends and tell them things they don't know, so as to get their attention. The other half is to explain skills, which is a very profound and complicated thing. In fact, several laws are quite simple and easy to operate. First of all, everything you say should be compared with the guest's hometown or something he is familiar with. If you tell a person a lot of unfamiliar things, he will get more and more tired, but if you mention things in his hometown and things he is familiar with, he will remember them. In addition, the tour guide had better remember more jokes in all aspects, and insert a related joke in the process of explanation anytime and anywhere, which will make the explanation more lively and interesting.

In the end, I mastered everything, but I haven't mastered the physical condition of the guests, and the explanation may still be a fiasco. For example, guests come by long-distance train and can't sleep well at night, but you are there to give them lectures with great interest. Even if you speak well, their physical drowsiness may still outweigh all the wonderful explanations, and their snoring will hurt your confidence so much. At this time, you should know that what you failed was not explanation, but caring for people.

(3) In addition, with the accumulation of a lot of experience, I found that to be a good tour guide, we should not only have enthusiasm for scenic spots, but also have enthusiasm for tourists.

This enthusiasm not only refers to your enthusiasm for explaining to them, but also includes all your concern for them as a person. Some tour guides think that I have finished the task by saying everything I want to say, but this view is unacceptable. You said it, but the guests didn't listen. Just as you didn't say it, your task was actually not completed. To be a good tour guide, you must have the spirit of loving the people. What you're trying to think about is how to make their trip to glad you came. It is important to observe words and deeds. Always pay attention to the guest's movements and expressions, and often chat with the guests. It's the guests who trust you. Explain clearly and naturally, and don't be afraid of long-winded troubles. Say it several times, so that tourists can understand it, and they can also catch the attention of the guests and interest them. It is good for the whole team to communicate with the leaders of the team or those who need to be taken care of and care more.

Third, tourism.

During my internship, I also found some problems. For example, in the price competition between travel agencies, reducing the cost by increasing shopping spots, shortening the tour time and lowering the standard of accommodation will directly lead to the decline of tourists' tourism quality. There are still many tour buses that don't know the route to go, which causes distrust to travelers. This situation also appears on tour guides. So I think the tourism industry needs a lot of laws and regulations to regulate it. On may 1 this year, the state promulgated new regulations for travel agencies and began to implement them.

Four. Concluding remarks

During the trip, I was disappointed, hesitated, and received some aggrieved complaints, unfair accusations and unreasonable criticisms, but I learned more about the beauty and joy, gained more lessons and enlightenment, sublimated my ideological realm and understood the true meaning of being a man, which books can't learn. This internship experience has a great influence on my future life and study. Those ups and downs have honed me. I believe that through my unremitting efforts, I will definitely become a qualified tour guide.

Summary of tour guide practice:

In a blink of an eye, the two-month internship will be over. Looking back on the two-month internship, I was deeply touched and gained a lot. In the past two months, under the care and guidance of leaders and colleagues, I have learned rare work experience and social knowledge through my unremitting efforts. I will summarize my experience and experience during my internship as a tour guide from the following aspects:

First, study hard, integrate theory with practice, and constantly improve your working ability.

During the internship of tour guides, I always regard learning as an important way and method to acquire new knowledge, master methods, improve my ability and solve problems, and earnestly arm my mind with theory, guide practice and promote my work. Only by actively thinking and actively using our existing knowledge in social practice can we test the usefulness of knowledge in practice. During the two-month internship, my biggest feeling is that we have learned a lot of theoretical knowledge in school, but rarely used it in social practice, so that theory and practice are greatly out of touch, so that we can't find the direction in our future study and life, and apply what we have learned. At the same time, continuous learning at work is also an effective way to make up for one's own shortcomings. In the information age, society is changing and people are changing. If you don't study, you will fall behind. Through the two-month internship, combined with the actual situation of tour guide post work, I have carefully studied the policies, management systems and work regulations of tour guide post work, so that the difficulties in the work can be solved most effectively. Through the study of these work regulations, I have further deepened my understanding of all the work and been able to carry out all the work pragmatically.

Second, highlight the key points of work, highlight the key points, and do your duty.

As a tour guide, I treat every job with a serious and responsible attitude. Although at first I felt that I couldn't find anything to do and get the purpose of exercise because of my lack of experience and understanding, I quickly started to find reasons from myself, communicated with my colleagues, realized my own shortcomings, and quickly changed my role and job orientation. In order to familiarize myself with the work and enter the role as soon as possible, on the one hand, I take the time to consult relevant materials and get familiar with my job responsibilities, on the other hand, I humbly ask leaders and colleagues to give myself a more systematic and comprehensive understanding of the tour guide work. According to the actual situation of tour guide post work, combined with their own advantages, grasp the key points and difficulties of work, and try their best to complete the task of tour guide post. During my two-month internship, I was often praised by my colleagues and leaders.

Third, change your role and devote yourself to your work with great enthusiasm.

From the university gate to the tour guide post, it was difficult for me to adapt to the change of role at first, and I couldn't find the problem and solve it. I thought there was nothing to do, so I was a little disappointed. My enthusiasm at first faded a little and I couldn't find my way at all. But I still try my best to keep my original enthusiasm and want to do useful things, and keep doing some chores. At the same time, I also have the courage to help my colleagues do all the work, slowly find my role and understand what I should do. This is a passionate question. As long as I keep great enthusiasm, I believe I will be recognized. There is nothing I can't do, nothing I can't do well, only you are willing to do it. Changing one's role, from a student to a staff member, is not only a change of role, but also a change of concept.

Fourth, cultivate team spirit and cooperate with other colleagues while completing their own work.

In the workshop, I can gain the full trust of the leaders, and at the same time, I can actively assist other colleagues to deal with some housework while completing all the work assigned by my superiors on time. Only when the individual's ability is integrated into the team can the greatest value be realized. During my internship, I fully realized the importance of team spirit.

The essence of the team is * * * progress. Without progress and cooperation, the team is like a mess. Cooperate with each other, and the team will work together in Qi Xin to become a strong collective. Many people often confuse teams with working groups. In fact, there is an essential difference between the two. Excellent work groups, like teams, have the characteristics of sharing information, ideas and creativity, making decisions to help each member work better, and strengthening personal work standards. The working group mainly decomposes the work objectives into individuals, which is essentially around personal goals and responsibilities. The goal of the working group is just a simple sum of personal goals. Members of the working group will not be responsible for the results beyond their own obligations, nor will they try the value-added effect brought by multiple members working together.

Problems with verbs (abbreviation of verb).

Although some efforts have been made in recent months, there is still a big gap from the requirements of leaders, such as the theoretical level and working ability to be further improved, unfamiliar with the position of tour guide and so on. These problems, I am determined to improve and solve the internship report in the future work and study, so that I can do my job better.

In view of the shortcomings and problems existing in the internship, I intend to do the following in my future work.

In order to make up for the shortcomings in my work:

1. Make a good internship work plan, continue to strengthen the study of various systems and businesses of tour guides, and realize a comprehensive and in-depth understanding of various systems and businesses.

2. Improve your working ability with practice and study. Pay attention to practice while paying attention to learning, guide practice with what you have learned in practice, and improve your working ability and level in all aspects.

3. Do your job in a down-to-earth manner. In the future work and study, I will do my job well with a more positive working attitude and a more enthusiastic working style. Work hard and strive for "no best, only better".

4. Continue to do your job well, do some work within your power and make your due contribution to the unit.

Summary of tour guide practice Fan Wensan:

First, the purpose of internship

(1) Through this internship, I can rise from the height of theory to the height of practice, better realize the combination of theory and practice, and lay a preliminary knowledge foundation for future work and study.

(2) Through this internship, I can personally feel the transformation process from students to professionals.

(3) This internship plays an important role in my graduation project and internship report.

Second, the internship time

The internship period starts from April 20 10 and ends on April 20 1 0, 10 and 3 1 year.

Third, the internship location

The internship site is in Hu Sha, a scenic spot in Ningxia. The management organization is Hu Sha Tourism Branch of Ningxia Hu Sha Tourism Co., Ltd., and the internship department is in the motorboat group of the water entertainment department of Hu Sha Tourism Branch. The internship position is the foreman of the motorboat group.

Fourth, the internship unit

Shahe Lake, a 5A-level tourist attraction in Ningxia, is located in Pingluo County, Shizuishan City, Ningxia Hui Autonomous Region, 40 kilometers away from Yinchuan City, the capital of the autonomous region. East of the Yellow River, west of Helan Mountain and baotou-lanzhou railway Lake, 109 National Highway and Ye Yao Expressway pass through here. As a national five-year scenic spot, Husha Lake is a must-see attraction on the golden road Line in Ningxia. Its good location conditions and unique ecological resources also make it a complementary scenic spot node of Xixia Mausoleum, Western China Film and Television City and Helan Mountain, and a core scenic spot along the Yellow River in Ningxia.

Known as the "water town in the south of the Yangtze River", Hu Sha tourist area is rich in tourism resources and distinctive in characteristics, which combines many unique and rare geological landscapes such as lakes, wetlands, animals and plants, deserts and so on, forming a complete lake ecosystem and wetland ecosystem.

1997, Husha Lake was approved by the People's Government of Ningxia Hui Autonomous Region as an autonomous region-level nature reserve. There are 144 species of vertebrates, 63 species of plants, 13 orders, 30 families, 130 species and millions of birds in the nature reserve. Among them, there are 5 species of national first-class protected birds, 2 species of protected birds 17, and 23 species belong to the protection scope stipulated by the Convention on International Trade in Endangered Species of Wild Fauna and Flora. Husha Lake desert and wetland resources are one of the most typical, abundant and well-preserved natural ecological resources among the types of desertification wetlands in China. Husha Lake takes the natural landscape as the main body, and organically combines the resource elements such as clear water, sandy beach, green reeds, swimming fish, birds, distant mountains, colorful lotus, etc., forming a "boat in the green reeds, people in the picture".

The unique scenery here is a paradise for birds, a world of fish and a paradise for people. It is praised by more and more tourists as "West Lake in Hangzhou" and "Sand Lake in the North".

In the past 20 years, the tourist area has received more than 9 million tourists from home and abroad, with an average annual reception of more than 600,000 tourists. The direct income from tourism reached more than 654.38 billion yuan, and the profits and taxes were nearly 280 million yuan, which promoted the development of related industries by nearly 4 billion yuan and solved the employment problem of more than 5,000 people. In the past 20 years, the construction of tourist areas has made gratifying achievements. With the continuous improvement of the comprehensive quality and service level of tourism professionals in scenic spots, Husha Lake has been designated as a provincial-level and national-level scenic spot and a patriotic education base for young people by the autonomous region government and relevant state departments. Husha Lake, a bright pearl, with its unique and beautiful natural scenery, also ranks among the five wonders, five shows, five beauties and twenty victories of domestic tourist attractions. 1997 is listed as one of the 35 ace tourist attractions in China by the National Tourism Administration. In September, 2000, it was rated as "National Civilized Scenic Spot Demonstration Site" by the Central Civilization Office, the Ministry of Construction and the National Tourism Administration. 200 1, 1, which was first evaluated as 4A-level eco-tourism area by National Tourism Administration. 200 1 has successfully passed two international certifications: ISO900 1 and ISO 1400 1 of China Import and Export Quality Center. In 2007, it was rated as an advanced collective of the national tourism system by the National Tourism Administration and the Ministry of Personnel, and in May 2007, it was rated as a 5A-level scenic spot by the National Tourism Administration.

Verb (abbreviation of verb) is the main content of internship.

During my internship, I took advantage of this rare opportunity to deepen my understanding of the industry and enterprises and fully apply what I have learned to my work. When I was studying professionally, I knew that a prominent feature of tourism is that there is a clear off-season. Because Hushajing District where I am located is a national 5A-level tourist scenic spot and has a high reputation in the industry, I am very busy at work every day during the summer vacation season. After entering the first month of school, the workload has obviously dropped a lot, and I also make full use of my spare time to seriously think about the problems in my work, so as to find the answers and sort them out.

As a motorboat foreman, my focus is to be familiar with the project operation and understand the motorboat routes and the prices of each route. Grasp the psychology of tourists, give them what they need, and let them accept our service and be satisfied. Let tourists swim and play happily in the scenic spot. Eating ................................................................................................................................................................. "to provide quality service for tourists and improve their satisfaction with us" is the service commitment that enterprises have always wanted to achieve.

During my reception, a group of young tourists from Inner Mongolia left a deep impression on me. There were only four of them playing. Finally, after my patient explanation, other guests also played, and some even played some projects twice. Before leaving, the guest said to us, "Have fun and bring friends next time."

We are all very happy to hear the news. Through this reception of tourists, I know the importance of speaking tone, communication and skills in tourism reception, and I also realize my own shortcomings. At the same time, it also let me know how important the preferential policies of the project are in attracting tourists. The guests who didn't play at first all played at last, which explained many noteworthy problems.

There are also many problems in the reception, which is also a process of constantly discovering and solving problems. At first, I thought that if I managed the team well and mastered some skills to avoid trouble, I could do the work well. But every time I receive different tourists, I will face different problems. If I still strictly follow the routine, I will often fail to achieve good results. So I still have a lot to learn. Therefore, after each reception, I will sum up the problems I have encountered, and then seek solutions in various ways, such as reading books, going to travel forums or consulting experienced tourism workers. Although the work is very tiring and the problems encountered are very troublesome, continuous learning and problem solving will also bring great gains and fun.

Six, internship summary and experience

In the half-year internship, I have a certain understanding of the operation mode and daily operation of the whole scenic spot tourism work. In this process, I not only made new breakthroughs and progress in my professional knowledge, but also added a very important section to my life experience, which will be a valuable asset in my life.

Graduation practice is a transitional stage for students to go from school to society, and it is a stage for students to adapt to society in advance before they really go to society. Although four years of college life can't be said to be completely divorced from society, it is still far from reality. Through graduation practice, I really realized the difficulty and difficulty of my work. It taught me how to use what I have learned to solve practical problems, and also taught me how to communicate with others and how to become a qualified tourism professional. This internship not only made me understand the tourism industry, but also the knowledge I learned from it will make me very useful in other industries.

(A) meager income full of losses, constantly challenging themselves.

Through this internship, I deeply understand that independence and seriousness are the first things an intern should have. Only by cultivating their independent ability, not relying too much, and taking the initiative to find and solve problems, can they really improve their ability to deal with problems and make progress in their work. In addition, at work, if you have questions or don't understand, you should ask boldly, instead of pretending not to understand. "A threesome must have a teacher." What we have to learn and ask is not limited to our contemporaries, predecessors and all kinds of people. Every field has something we should learn and understand. Through study, you can work independently, accumulate experience and finally get the one that suits you best.

The work of tourist attractions is repetitive and constantly changing, and it always challenges my patience and endurance. Sometimes, what makes people bored is not the external environment, but their own mentality. Often at the beginning, we are full of passion, but slowly, this enthusiasm cools down. In fact, the environment remains the same, and what changes is only our mentality. Every day we can choose a good mood and a good attitude, or we can choose a bad mood and a good attitude, so we can choose a good mood and a good attitude!

During the internship, it is common to encounter cold setbacks. If you go to work with your grievances and bad mood and your passion, it will often make things worse. In the face of difficulties and setbacks, I didn't flinch, but faced them bravely. I have been treating guests with a positive and inclusive attitude, trying to decompress myself and create a good and harmonious working atmosphere.

(2) Good interpersonal relationship is the golden key to open the work situation.

How to get along well with others and communicate well is what an intern must learn. In getting along with others, I always believe that honesty plus sincerity, self-esteem and respect for others will never be left behind. First, get along with colleagues. I'm just an intern. I want to see and learn a lot of things. All my colleagues are my teachers and predecessors. In the process of work, I learned respect and courtesy on how to play the role of a team and coordinate internal relations. As a tourist, you face the customers directly. Your words can affect the overall impression of the guests on the travel agency and even the whole tour, and even affect the mood of the guests all day. As an intern, you should learn how to make the language you speak make the guests feel comfortable and happy, and then choose to cooperate with you. People will inevitably have mood swings, but such mood swings will often affect others' mood. How to adjust my mentality, face guests with the best mentality, face colleagues and even get hurt, and how to bring the best smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

(3) Meeting the needs of guests is the basic requirement of tourism services.

Through this half-year study, we have a certain understanding of the basic business and operation of the tourist area. Politeness is the concentrated expression of a person's comprehensive quality, especially when traveling. We should dare to say hello to people. In the process of greeting people, we should do three things: mouth to mouth, eye to eye and heart to heart. We should try our best to meet the requirements of our guests, even if something is not within our responsibility, we should try our best to convey it. Although some unreasonable demands can't be made, they should all be rejected in a euphemistic tone to help him find other solutions.

(d) This internship is very helpful for me to write my graduation thesis.

This time, my graduation thesis is "Research on the Environment and Tourism Development of Hu Sha Tourist Area in Ningxia". I need to know the development status of some tourist attractions and the current relationship between tourism supply and demand, and I can understand the internship process myself, which provides a lot of materials and inspiration for my thesis writing. Internship is a process of contacting society. Through this internship, I learned a lot that I couldn't learn in school, relieved all kinds of people, and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society.

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