What are the words salespeople use when calling customers?

Salesperson’s tactics for calling customers:

You must know who you are calling; there are many salespeople who have not figured out the person they are looking for. As soon as I got through, I started to introduce myself and the product, but the other person said that you made a typo or that I was not so-and-so. Some salespeople get the customer's name wrong, the customer's job title wrong, and some even get the customer's company name wrong. These mistakes reduce your integrity before you start selling, and in serious cases, even Will lose customers.

The tone should be steady, the enunciation should be clear, and the language should be concise; many salespeople are nervous when they pick up the phone because they are afraid of being rejected, have a flustered tone, speak too fast, and have unclear enunciation. These are all problems. Affect your communication with the other party. When making sales calls, you must keep your tone steady so that the other party can hear clearly what you are saying. It is best to speak standard Mandarin. Telephone sales skills The language should be as concise as possible, and the tone must be emphasized when talking about the product to attract the customer's attention.

The purpose of the phone call is clear; many salespeople do not think carefully or organize their language before making a call. As a result, after making the call, they realize that what they should say has not been said and the sales purpose that should be achieved has not been achieved.

Introduce yourself and your intentions clearly within 1 minute; this is a very important telesales skill. When making sales calls, be sure to include the company name, your own name, the name of the product, and the name of your partner. The way is clear.

Do a good job of phone registration and follow up immediately; after the telemarketers make a call, they must register and make a summary, and divide the customers into categories. Category A is the most promising to close the deal. Make a follow-up call within the shortest possible time and strive to reach an agreement. Category B is achievable and requires continuous follow-up.

10 Tips for Dealing with Common Client Rejections:

“No, I have something to do then.” “No, I have to visit a friend then.”

Telephone sales skills: (Prospective customer’s name), I’m sorry, I must have chosen an inappropriate time, so would it be better to make an appointment to meet and chat?

“I A friend is also engaged in this kind of service!"

Telephone sales skills: If your friend is your service agent, I believe he must have provided you with very good services. However, I I don’t mean to repeat what you already have. Can I visit you when you are free or available?

“I have no money!”

Telephone sales tips: ( (name of prospective client), your judgment must be correct. However, the ideas I want to provide you may be ones you have never heard of. It is best to understand them now for future use. If you are free or have Free, can I visit you?

"You are just wasting my time!"

Telephone sales skills: Are you saying this because you are not interested in our services? The reason?

“I’m not interested in your service!”

Telephone sales skills: (name of prospective customer), I also don’t think you will be interested in what you have never seen before I am interested in something, which is why I want to visit you.

"I'm busy!"

Telephone sales skills: This is the reason why I called first, (name of prospective customer), I hope I can help you in a I would like to visit you at a convenient time. Can I visit you if you are free or free?

"I have been busy during this period, maybe next quarter."

Yes, you are bound to be busy when managing such a big company. That's why I will call you first to confirm your time and not waste more of your precious time.

“I really don’t have time.”

Telephone sales skills: Facts have proved that you can develop this business to such a scale, which proves that you are an efficient person . I’m thinking: You won’t object to a system that can help your company save costs, save time, and improve work efficiency to be recognized by you, right?

“You are wasting it. My time.”

Telephone sales skills: If you see that this product will bring some help to your work, you will definitely not think so. Many customers will use our products. , in the "Customer Opinion Reply" sent back, they all gave high praise to our products, which really helped them effectively save costs and improve efficiency.

(There is no time to refuse you, you have to use this concept: the busiest people are not necessarily successful people, successful people must pursue efficiency.)

"Just say it on the phone."< /p>

Telephone sales skills: It will only take 5-10 minutes for me to visit you and give you a demonstration in person so that you can better understand our products, don’t you think so?

"I don't need it."

Telephone sales skills: Before you see our information, I understand all your thoughts. This is one of the reasons why I wanted to visit you.