Practical automobile sales skills and vocabulary

There are many skills in automobile sales, among which we will focus on the skills and words in automobile sales. The following are the practical car sales skills and vocabulary I collected for you. I hope I can help you!

Practical automobile sales skills and vocabulary Super practical automobile sales skills and vocabulary 1, customer service development

Developing customers is the first link in automobile sales, and it is also a very important link. You need to actively find new customers and consolidate old customers in order to develop new customers and ensure customers.

Super practical car sales skills and vocabulary II. Customer reception

To receive customers, you have to receive customers politely and friendly, communicate with customers well, and then effectively obtain customer information and continue to guide customers into the next process.

Super practical car sales skills and vocabulary 3. Customer consultation

In car sales, customers will inevitably have some problems and needs that need your help. Practical automobile sales skills and vocabulary. At this time, you should take the customer as the center, take his needs as the work orientation, analyze for him, introduce and provide a car product that meets his actual needs in detail according to his requirements.

Super practical car sales skills and vocabulary 4. Product introduction

When introducing products, you need to closely follow the theme of the car, introduce the performance, equipment, characteristics and uses of the car to customers in detail, and tell the highlights of the products through appropriate methods and introduce them skillfully, so as to better guide customers into the next car purchase link.

Super practical car sales skills and vocabulary 5. Test drive.

This is an extension of the fourth link mentioned above. At this time, customers can get on the bus for a test drive and have a real experience and feeling, which will help them to better understand the products.

Super practical automobile sales skills and vocabulary 6. Objection handling.

In your sales process, customers will definitely have some questions and dissatisfaction. You must deal with these problems skillfully and skillfully in order to achieve sales. First of all, you should clearly distinguish the customer's objections and answer them; Then determine the motivation of the customer's objection and explore the customer's motivation in depth; Then find out the differences between you and analyze the problem from the customer's point of view; Finally, find out the solution, respect the requirements put forward by customers and seek a reasonable solution.

Super practical car sales skills and words 7, clinch a deal delivery.

After the transaction is completed, you should arrange to hand over the new car to the customer as soon as possible, and follow the industry standard service behavior, practical car sales skills and verbal breach of contract during the delivery process.

Super practical car sales skills and vocabulary 8. after-sales service

The last link of automobile sales is after-sales service. You need to track after-sales and skillfully maintain long-term relationships with customers, help you consolidate customers and develop new customers through these customers.

In automobile sales, mastering a good automobile sales skill and speech skills can make your sales road go smoother and gain more!

Auto sales words skillfully answer seven common questions. In the process of automobile sales, the sales consultant will always encounter various problems of customers, and the words of the sales consultant have become the dominant factor in the success of the transaction in many cases. We sum up a set of sales words that skillfully deal with customers according to seven questions that customers often ask.

Customer's first question: How much is this car?

This is a very direct question, but in the conversation, the sales consultant must never simply answer its price. The sales consultant replied:? Hello, sir/miss, the price positioning of our car is more humanized, and it is configured according to the actual situation of customers, so the price will be different. ? Then give quotations for different configurations according to the customer's situation, and don't quote the lowest price to the customer at the beginning. Because after you quoted a low price, even if the configuration is no better, customers are not willing to pay a high price.

Customer's second question: How much discount can you get?

This question must not show the low price given by the company at once, and one of the skills of speaking is to sharpen one's mouth with customers. Sales consultants can tell customers that our price is very favorable, and there are many discounts and gifts at this price. The sales price is directly related to the company's profit and personal commission. Unless absolutely necessary, giving gifts is better than giving them to customers easily.

The customer asked the third question: Is there anything else to send?

As sales consultants, we all know that the company has many complimentary products to give to customers, but they are not given casually. Try not to give extra gifts when you can convince customers, because gifts also cost money, and giving gifts is equivalent to reducing your commission. We can tell our customers that we have given you many gifts. If we send it at this price again, we will lose money and it will be difficult to explain it to the company. When you meet a customer who insists on giving something, you must tell the customer that I helped you apply to your superiors, so that the customer feels that this gift is really valuable and that you helped him.

Customer's fourth question: Why is it so much more expensive than the online price?

This question is a very easy question to answer in sales speech, and the sales consultant must first affirm the customer when answering. It can be said that our price is a little higher than online, but you also know that everything online is virtual, and you dare not buy a car directly online, right? Moreover, the configuration and service of our price are not available online, so the configuration and after-sales service of this price are not expensive.

Customer's fifth question: Come on, what's the lowest price?

When the customer talks about this, it shows that he really wants to buy this car, and the sales consultant just can't have fun with the customer. We should explain the advantages of this price to our customers. If the customer insists on which price to buy, it can be reduced in additional gifts and after-sales service.

Customer's sixth question: when can the car be reduced in price?

At this time, the customer is in the wait-and-see stage, that is, he really wants the car but just thinks the price is not suitable. The sales consultant must not just go back to the customer's time or do it without knowing it, but seize the advantage that he wants the car and attack the customer again. It can be said that this car is very popular in the market and it is difficult to reduce the price in the near future. Besides, the extra gifts we give on the basis of this price are equivalent to a lot less.

Customer's seventh question: Then I'll go back and think about it.

The clever sales consultant knew that the customer was hinting that he wanted the car. At this time, you must not let the customer leave like this.

Auto sales words tactfully answer seven common questions by default. You can grasp the customer's psychology in speaking skills: Do you have any other concerns? I can help you answer any questions. ? Help the customer analyze from the customer's point of view and dispel all his concerns.