The counselor talks with the visitors.

Generally speaking, open questions should be used instead of closed questions. But under special circumstances, you can also use semi-open questions.

In the process of consulting visitors, we should also pay attention to the changes of visitors' expressions and the unreasonable answers and answers given when we talk about a question in consultation. For example, when she is always talking about her children and what she is doing, so that she is at a loss, we ask, "How come your relationship has always been good?" The visitor's answer is: "His father and I have different views and ways on children's education." This sentence virtually does not reveal the information that the relationship between husband and wife is not very good. When visitors talk with their faces down, their children may have deeper reasons for opposing themselves. Maybe the husband and wife often quarrel. And whether to give "how often do you husband and wife quarrel" or "you husband and wife just have different views on children's education?" The method of asking depends on the consulting questions made by the consultant between these questions!

Moreover, we should practice well in everything, keep learning, and improve our own shortcomings in consultation. The main thing is to practice.