Daphne sandals

I read an article some time ago, and the situation is worse than yours. I'll turn around and let you have a look, but unfortunately I can't help you find the customer service complaint number.

Beijing: 15 days Daphne's shoes were broken, and the clerk refused to return them, saying that the customer had no quality!

I hope all girls who love shoes must read my words!

On July 20th, 2005, at 13: 50 pm (because I paid by credit card, I can know the exact time), because my feet really hurt badly, I bought a pair of sandals of 175 in Beijing Gongzhufen and Daphne's exclusive store.

At that time, the clerk had an excellent attitude and politely squatted on the ground to help me try on my shoes.

At that time, I was in a hurry because it was already time to get off work in the afternoon. When I was standing, I found something black on the toe of my shoe (my height is 167). I thought it was dust and didn't care.

I went out and took a taxi.

After getting off the bus, I went into the office and looked at it carefully, only to find that it was peeling. Two hours later, after work, I took a ride to the store. The clerk said I wore it myself, and it was not repaired, changed or returned. I just wanted to change it, not return it.

The clerk's attitude at that time was holding his arms and smiling coldly. I clearly remember that because the shop assistants are from Beijing, I can recognize their accents. That was the first time I felt that Beijingers were indifferent.

After an hour of stalemate, the clerk finally agreed to ask the company if it could be colored.

After a week's delay, the clerk replied that he could not.

Then I thought, well, at least shoes can be worn.

On the morning of August 6, at 8: 37, I came out of the dormitory and just went downstairs. My shoelace is broken. Leather and thread are broken. I didn't find cotton wool in it until it was broken.

It rained heavily in Beijing that day, so I thought, anyway, I will go the next day during the "Three Guarantees" period.

So, on August 8, I found this store.

The clerk is still cold, probably remembering the last time I came to look for him, so his attitude is rather stiff. I said, "We have sold so many shoes, so there should be no problem. Are you worn out? Were they small when you bought them? 〃

I brought a recording pen, so I recorded all the conversations. So, 120% is her exact words.

I've never heard such a funny joke, and it turns out to be old-fashioned. Don't wear shoes, do you want to stay at home and wear them?

Then I took out my bill and argued with them. Their conclusion is that it doesn't have to be repaired, changed or returned. It depends on customer service. On Monday, August 8, customer service will not go to work. As for when to go to work, they don't know. Let me know when they get in touch. Wait until August 9th.

The customer service number in Shanghai is 02 1-597545 16, and it is either busy or nobody answers. You can call yourself if you don't believe me. Anyway, no one answered all afternoon.

Then, I came back with my shoes. On August 9, today, the clerk said I would go to the quality inspection myself, and they didn't care about the cost.

I was angry, so I reasoned with them, why should customers conduct quality inspection themselves during the "three guarantees" period, or 15 days?

They said it was the company's intention, and they just informed me of the decision.

Then I asked, "If it is your quality problem, you will definitely return it?" 〃

They replied, "It depends on the company's meaning, not necessarily."

And some customers will look over their heads. In order to prove that it was a natural fracture, I showed the shoes to these curious customers, and all the customers who knew the situation left and stopped buying them.

So, the clerk said that I "have no quality."

I have been studying for nearly 20 years. For the first time, someone said I had no quality.

I don't know if this is a common problem of shop assistants in Beijing. I like to say that foreigners have no quality. On one occasion, my friend was about to pick up something because he accidentally knocked it off, and was told by the supermarket clerk in Beijing that he had no quality. Hearing her talk, she said, "Northeasters have no quality."

I finally got angry and said, "Do you have quality? No matter how talented people are, they will be extremely angry with people like you! 〃

Many customers agreed with my idea, helped to speak, and left angrily after seeing the reaction of the store.

Of course, there is also a person who says he doesn't believe me. Then, I sincerely hope that she can meet the same thing as me, or even worse, so that she will believe me. Please don't call me cruel. I think this kind of person needs a lesson and a heavy lesson to make her know how to consider others. )

Because 123 15 said that both quality inspectors must be present, but I got the answer that the other manager would call me this afternoon and then solve the matter.

Back to the company, I want to see the comments on the internet. As a result, I opened a website "www.315ok.com". I looked up "Daphne" and found that it was all complaints, all women who had similar experiences with me. Some shoes have problems within a week.

Just after receiving the phone call from the other party, the manager appeared and left (I don't know if it is true or not). If you stay, you go to the quality inspection yourself.

Another clerk also said, "If you don't like our brand, you don't have to buy it."

It's really a big brand, angry.

I really don't understand. Daphne has more advertisements. What else is there?

I'm really angry here today, because I dragged my sick body and went twice on such a rainy day (there was moderate to heavy rain in Beijing today), but I got such results and services.

I thought it was only in Beijing, so I learned online that Daphne was the same all over the country, even in Changsha, which was exposed by TV stations because of poor quality and service.

The reason why I say this here is because wax gourd knows that this brand is very influential among students. If you spend hundreds of dollars cruelly, but you are going to be offended, then I advise those girls who love shoes-

If you bought Daphne's shoes and they are not broken, you are really lucky. If the shoes you buy are broken, don't worry, try your best to protect your rights and interests.

And those girls who haven't bought or intend to buy, please think twice before you do. After you read the comments on the internet, think about it carefully. Is this hundreds of dollars worth it?

I'm going to the quality inspection department for testing tomorrow, even if I have to pay the quality inspection fee first.

Dongbao replied:

Dongbao released this complaint, and asked our special correspondent to investigate and verify it, and feedback the investigation results to Dongbao. Thank you for your cooperation.

The contact information of the complainant is in the background, which can be visited by special correspondents.

When consumers find a manufacturer with quality problems in their newly bought shoes, many businesses always try their best to shirk their responsibilities, saying "I didn't make the shoes" and let consumers find a manufacturer. This is actually a business that evades responsibility.

Consumers should go to the seller to buy shoes with quality problems. When selling shoes, shoe sellers should take the initiative to issue purchase vouchers and "three guarantees" vouchers to consumers, and truthfully introduce their performance, specifications, materials and methods of use, maintenance and storage to consumers. The producer shall specify the method of three guarantees, and indicate the real producer's name, address and contact telephone number on the product packaging. Implement the principle of "whoever sells shoes is responsible". The shoes have quality problems, and the seller shall not let consumers find manufacturers for any reason.

Within the scope of "Three Guarantees", if the shoes cannot be worn due to quality problems (such as broken soles, broken heels, broken joints, degumming, etc.). ) Within 7 days after the sale, or if the consumer requests to return the goods, the operator shall be responsible for returning the goods, and the seller shall refund the payment in one lump sum according to the invoice price.

If the consumer has used the footwear products, but still wants to return them due to quality problems, and can't get a one-time refund, the merchant can charge a daily depreciation fee of 0.5% according to the invoice price. According to the regulations, 0.5% depreciation fee will be charged for the used goods every day according to the invoice price due to quality problems such as holes in the soles on 15 days. When returning goods, the validity period of the "three guarantees" of footwear will be recalculated from the date of replacement. The operator shall affix a seal on the back of the purchase certificate, indicate the replacement date, and provide a new "three guarantees" certificate. Within 30 days after the shoes are sold, there are quality problems such as holes in the soles. Within the specified time, all repairable products will be repaired free of charge. If it is not repaired after the repair period, a depreciation fee of 0.5% of the invoice price may be charged on a daily basis. The calculation time of depreciation expense is from the invoice date to the return date, excluding the time occupied by maintenance. If it is legally recognized as a "three noes" product or fake and shoddy goods without product name, factory name and address, the operator shall unconditionally bear the responsibility for returning the goods, and shall not charge depreciation fees, and double the compensation according to the relevant provisions of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

Within the validity period of the "Three Guarantees", consumers should repair, replace or return goods with the purchase certificate and the "Three Guarantees" certificate. If the purchase voucher and the three-guarantee voucher are lost due to improper storage, the business operator shall provide consumers with copies of the purchase voucher and the three-guarantee voucher.

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Name: Anonymous Date: May 25, 2006

I have encountered similar problems in these two days, including sandals, which cost more than 200 yuan. In just five days, the problem appeared. The clerk probably has the same attitude, so be careful when buying shoes in the future.

Name: 888888 Date: March 3, 20061

Now the product is just a loud brand, the quality is not guaranteed, and the Three Guarantees is also a verbal madness. If there is no problem, that's easy to say. If there is a problem, it's hard to say. Just like the girl this lady said she was going to buy, please think twice before you do. Not all brands of Dongdong are good Dongdong.