Flight attendant Qin Hao (3)

Fly into the blue sky again as if nothing had happened. As long as Qin Hao puts on her makeup, puts on her uniform and takes the take-off box, her good professionalism in manners will immediately appear. She has a sense of mission to the blue sky, especially the feeling that people can instantly become angels.

She turned her love into her passion for work, which made her an excellent stewardess before the age of 22. She has been flying in the blue sky for nearly ten years. She deals with all kinds of people and forms her calm and generous style. She is like an intimate elder sister in life, and many stewardesses regard her as the object of confide. The love story between her and Liu Heng has evolved into several versions and spread among flight attendants. She is the supreme love.

On the flight from Jinan to Jiangyuan, which is also the last stop today, we warmly welcome guests, take the initiative to guide, check passengers and close the doors. Just after the whole program was completed, the familiar voice of internal call came from the captain's voice: "The plane needs to wait because of flow control, and there is no specific waiting time, waiting for further instructions!" "Roger that." This kind of flow control without specific time is the most worrying thing for flight attendants in the service process, and it is also a hot topic in the aviation industry. There is too much controversy. Seeing the passengers' sad faces, Qin Hao warned every flight attendant not to hang impatience on his face because of the inconvenience caused by business talks and connecting flights. What he can do is to broadcast according to the service process again and again, and constantly shuttle in the cabin to provide catering services for everyone. Insist on cleaning the bathroom once and for all; Constantly do passengers' ideological work and psychological comfort, and exchange sincere busyness for a moment of understanding. But as long as the plane didn't start, didn't push out and didn't taxi, everything it did seemed so insignificant. After all, the flow control of aircraft is not controlled by human factors. In addition to popularizing aviation knowledge and explaining the significance of flow control, it is also necessary to intervene and listen to the complaints of dissatisfied passengers, and there should be no neglect. Years of service experience made Qin Hao understand the complaints of angry passengers, but he could only make up for his uncontrollable reality with more thoughtful service. Although there is resentment, it is understandable to put yourself in the other's shoes, but what happened next was unexpected.

When Qin Hao and flight attendant Liu Zixuan added water to a male passenger in row 38 of Block C again, he spilled the coffee left in the cup on them. Before the stain passed out, the curse began: "Your airline knows you lied, and I was almost cheated by you. Your life is worthless, my life is valuable. You are shameless, I am proud ... "After that, it is even worse. It seems to be deceiving everyone, deceiving him on the grounds of "flow control". Qin Hao has dealt with too many passengers, but he has never met such a bad passenger. The more unreasonable you are, the more you explain it to him with a gentle attitude. Looking up, I saw the coffee and innocent tears spilled on Liu Zixuan's beautiful face. This familiar tear Qin Hao once flowed, wronged! Because of her youth and enthusiasm, she chose the blue sky, but the reality made her persist because she loved the name "flight attendant". Qin Hao can't blame her tears. I hope tears can grow and mature with her. Unexpectedly, after 90, she stubbornly wiped the tears in Qin Hao's eyes and chose to continue to "fight side by side" with Qin Hao in the cabin. You did a good job.

Next, this seemingly kind uncle chased after the cabin, pointed at the stewardesses one by one, and shouted loudly, "I don't know how your parents taught you to lie without blushing, but also to smile!" Then those degrading and self-respecting words gushed out with his saliva, and bared his teeth to incite other passengers to make trouble with the airline, and several passengers stood up and agreed.

"If you speak ill of us again, I'll ask the captain to come forward and ask you to go down." Qin's supercilious attitude also spread to the cabin. As a stewardess, she must maintain her own team and control the impending chaos. This last move scared off her uncle, who was used to being an uncle on the plane and had never met such a tough "service".

"I want to complain." Loud voice.

"Give him a comment card." Qin Hao gave the order. A firm tone.

"Uncle, it's almost over, and it's not easy for the girls. It's not good for you to make trouble again. We have been waiting for a long time. No one has delayed anything, but the facts tell us that a blessing in disguise is a blessing in disguise. " Qin looked up and gave Zuo Mingming a hard look. The face is chiseled, and the voice of Mandarin is similar to that of Liu Heng, with no dialect flavor. He is more than 1.8 meters tall and his eyes have never retreated. Pass me a business card.

"Less poor with me, I just want to complain, what airline? ! What a stupid stewardess! ? "Uncle got the comment card and proudly walked back to his seat. Specially hit Zuo Mingming with his arm to clearly protest his appearance.

"Then I will prove it to you. It has nothing to do with your service." Zuo Mingming didn't know whether he was competing with this uncle or really helping the crew. Qin doesn't know. "Thank you for your understanding of our service." Qin has picked up too many such business cards, but this kind of business card handing under the pretext of support has never happened. Instead of throwing her business card into the trash can as usual, she turned and handed it to Liu Zixuan. "Write down this gentleman's seat number and mobile phone number. If someone complains, we have witnesses. "

"Please return to your seat, and we will serve you later." Qin Hao is still making serious preparations.

"I have no other meaning, just don't like that kind of person. It is not easy for you to see the flight attendant being wronged on the plane. " Hearing Zuo Mingming's regret, Qin Hao was grateful for this understanding.

"Thank you for your understanding, we have already practiced a unique skill-don't lose face." Although it's a joke from Qin Hao, it's really not like a joke, but more like the rules in the stewardess's manual.

"This trick is very useful. I will learn from you." Zuo Mingming amused everyone in the service cabin with a standard military salute.

Without any communication with his sisters, Qin Hao turned and walked to the middle of the cabin to provide services for other passengers. Her smile is kinder and her tone is gentler. She was not influenced by this passenger's banter, but was infected by this group of girls in their eighties and nineties. She stuck to her work and dreams in such a complicated environment.

After waiting for four hours, the plane finally took off. Two hours later, the plane landed slowly and the last flight finally ended. Many passengers passed by them and kept saying, "It's not easy for children." "Thank you very much."

When Zuo Mingming passed by, she left her a smile, which was inexplicably brilliant, much like Liu Heng.

When Qin Hao made comments after the game, he affirmed the performances of Liu Zixuan, Zhang Lulu and Chen Jia. "This is an experience, don't be defeated, keep cheering." Then Qin Hao put his heart into Weibo and wrote countless posts.