Booking customers for telemarketing.

telemarketers should know that booking customers is the last step in the telemarketing process, and it is a step-by-step process from the greeting of the opening remarks to this step. Next, I will share with you the reserved customers of telemarketing. Welcome to see.

Booking customers for telemarketing

Telemarketing 1

We have a project course that can help you achieve the company's production targets in the next few years more easily/we have products and services that can help you increase the company's turnover. You must not object to try it, right?

the second part of the speech

I understand very well. Manager, I don't think anyone will be interested in something they have never seen before, which is exactly why I want to visit you. I hope the information I provide will enable you to make an informed decision. I'll call on you on Monday or Tuesday. Which time is more convenient for you?

I hope you're not interested now. If you don't know anything about the specific situation, you'll be very interested. I need to seriously consider it, because few people take the initiative? Interested. If you are not interested, it means that there will be no moral risk in cooperating with you, so you are our ideal partner.

words four

I understand that no one will make a hasty decision on a product they have never met, right? So I want to visit you in person this afternoon or tomorrow morning. We have made a detailed market survey, and this product will be of great help to enterprises like your company. I want to show you the information myself. Do you think this afternoon or tomorrow morning is more convenient?

five words

many of our old customers said the same thing when they first started dealing with us. But before I explain? How the product/service project will help them expand the scale of the company and how to enhance the market competitiveness of the products, they will immediately become interested and finally buy our products. Now I want you to know about this.

Faced with the customer's refusal to make an appointment, many telemarketers will give up and give up. However, we must strive for any chance, and skillfully use sales words at critical moments to reverse this situation. Many things come back with a 18-degree turn after we strive for it.

skills and skills of telephone sales to meet customers

master the skills and skills of telephone interview, and develop a planned, step-by-step and efficient work habit.

First, the characteristics of telephone interviews

The invention of telephone has changed many people's lives, shortened the distance and space between people, and saved a lot of time. For

? Time is money? For the salesmen, making full use of the telephone can make the business promotion smoother, because the telephone interview has the following characteristics:

1. Time saving: We know that the telephone is a fast and convenient communication tool, and we only need 3? Communication can be completed in 5 minutes, and you can get in touch with more than a dozen prospective customers within 1 hour by telephone, which not only avoids the trouble of beating around the bush, but also saves time.

2. Conform to modern people's communication rules: The competition in modern society is fierce, and to be invincible, we must keep forging ahead. Therefore, everyone is busy, every minute counts, and the arrangement of time has become a routine. Sudden visits are often unpopular, while telephone interviews are in line with etiquette and can leave a good impression on the other side.

3. Efficient customer filtering: Through telephone contact, we can filter out unsuitable customers, get to know each other's views and positions in advance, and make preparations in advance, which is helpful for the use of strategies in interviews.

4. Lay the foundation for interview: A planned and polite telephone interview can create interview opportunities, and lay a good foundation for selling insurance policies by means of pre-arranged interview strategies.

second, the purpose of the telephone interview is to win the opportunity for customers to interview

third, the preparation before the telephone interview

1. Personal psychological preparation

P? Practice: Make full speech preparation and self-exercise before telephone interview. (telephone standard speech, refusal speech)

R? Relax: relax, imagine calling an old friend

E? Enthusiasm and confidence: You can also convey your enthusiasm and confidence through the phone, show your professional image, and let your customers feel your enthusiasm and confidence through the phone

S? Smile: Smile is a basic professional accomplishment. Let smile become the sunshine in customers' hearts? This is the motto of the waiter of Hilton Hotel. The eternal smile on the waiter's face helped Hilton Hotel survive the world economic crisis in the 193s, and entered the golden age when the tourism industry in the United States closed down 8%, making it famous all over the world. As a salesman, if you want

customers to accept you on the phone, you must face your customers with a smile on the phone

2. Preparation for calling

R? Prepare the list: confirm the list that needs to be contacted by telephone, and confirm the time and telephone number of the call.

　T? Confirmation time: To make a phone call to meet a customer, we must first confirm the right time. Some people are particularly busy on Monday morning, so if we make a phone call to make an appointment, it will be counterproductive. Some people have the habit of taking a lunch break at noon and don't want others to make phone calls at night. We'd better avoid making phone calls at these times and choose an appropriate time.

　O? Office: The office is a good place for telephone interviews, which can enhance your confidence and improve your working ability. In addition, we can also find a quiet space to make an appointment with customers to avoid external interference.

　D? Desk: Clean up the clean office environment, prepare pens, paper lists and telephone numbers, and keep records at any time.

four, the basic elements of telephone interview

a good telephone interview is a sharp weapon to win an interview. to do a good telephone interview, you must master the basic elements of telephone interview.

what are the basic elements of telephone interview? Prompt the introducer

? Introduce yourself and the company

? Establish a relationship

? Explain the purpose of calling: (If it is an introduction method, you can continue to use the influence of the introducer and wait for the decision of the prospective customer)

? Ask for an interview

? Handling objections

? Appointment time (by alternative method)

? End the telephone interview