Humor skills of tour guides

Humor has existed since ancient times. In the ninth chapter of the Songs of the South, there is "Kong Jing's humor", which means loneliness and silence. Humor in modern Chinese is a foreign word and a transliteration of English humor (Lin Yutang). There are different opinions about the meaning of humor, but what is certain is that humor is a manifestation of natural learning and a person's open-minded and detached attitude towards the objective environment. Humor plays a wonderful role in tour guides. It can turn dullness into fun, boredom into laughter, hostility into friendship and decadence into magic. The specific functions are as follows:

(A) Harmonious relationship

In tour guide activities, the humor of tour guides lies not in reason, but in emotion. True humor comes from the heart. Tour guides and tourists are mostly new contacts and relatively strangers to each other. In order to establish a harmonious relationship and give tourists a sense of trust and closeness, tour guides will take the initiative to talk with tourists, but sometimes they will say a lot of polite words, which still can't eliminate the strangeness of the guests, and sometimes they can get good results just by saying a few humorous words. For example, when a tour guide meets a tourist for the first time, he introduces himself and says, "I feel very honored to serve you for the first time." My name is Ma, and I am an old horse who knows the way. Today, when you come to visit us, please rest assured that everything will be successful as long as I take the lead! ..... "The guests are happy, the formality of meeting for the first time is swept away, and the relationship between subject and object becomes harmonious.

(2) Regulating emotions

In the process of tour guide, if the tour guide regards humor as a sitcom, the depressed, cold and uneasy mood of tourists will be effectively adjusted. For example, the day after the plane crash, a group of tourists will fly to the place where the plane crashed, and all the guests will feel a sense of fear and anxiety. Everyone was silent while waiting for the plane. At this time, the tour guide smiled and said to everyone: "Please rest assured. I am everyone's' amulet', and I will go with you today to ensure that everything goes well. Please allow me to reveal a message to you here. I have been a tour guide for more than ten years, I have been on dozens of planes, and I have never experienced falling from the sky. " Hearing this, the guests all laughed. It can be seen that humorous relief is much more effective than blunt and clumsy persuasion, which suddenly adds spiritual strength to the guests.

Humor can also add fun when a tour guide explains. For example, a tour guide who accompanied a group of American tourists to visit the Three Gorges of the Yangtze River said humorously when introducing goddess peak, "Look, that's goddess peak. Goddess are generally ashamed to meet foreigners, especially Americans. Today, she was moved by her friends' sincere yearning and pure friendship, and specially appeared at everyone's meeting. God bless you, you are so lucky! " The guests all jumped with joy.

(3) Get out of trouble

In the process of tour guide, tour guides will inevitably encounter some embarrassing and embarrassing dilemmas. If you improvise and just say some humor, you will get out of trouble and relax. For example, Joey, a tour group is going back to China. When saying goodbye, they asked the accompanying tour guide to speak. The tour guide said that they only said a few words, but they talked for more than ten minutes every time. A guest said half jokingly, "sir, you only said two sentences." Why do you say so much? " At that time, both the host and the guests were embarrassed. But at this time, the tour guide responded quickly. He smiled and said, "The first sentence and the last sentence were ignored. Isn't it just a sentence? " Humorous and witty "slick" words got themselves out of trouble, and all the guests laughed.

(d) Education through financial assistance.

It is the common desire of tourists to acquire knowledge and benefit from lessons. In the process of tour guide, if the tour guide explains in humorous language, it can play an entertaining role. For example, a tour guide told a group of Japanese tourists about the precautions for visiting the Great Wall, saying, "The Great Wall is in a dangerous terrain, so we should prevent it from falling. I hope I won't run and jump on the wall. Besides, not looking back is not going forward. Go on and you will find the Silk Road. It took someone two years to get to the end, which was particularly hard. " The guests all burst out laughing. If the tour guide announces with a straight face: first, what to do, and second, tourists may turn a deaf ear and it is hard to hear. Humor makes tourists willing to listen and easy to accept. In a word, humor is a kind of strength to some extent. Humor, if used properly, can give people knowledge, confidence and inspiration, and make people optimistic.

The correct use of humorous language requires both talent and training and guidance. The basic skills of telling jokes should pay attention to three points: one is to seize the opportunity, the other is to exaggerate and imitate, and the third is to be elegant and agile. The use of humor is taboo.

1, don't make fun of others. It is reliable to laugh at yourself and lead the object of laughter to yourself. But never make fun of others, especially those with psychological or physical defects.

2. Suitable. First of all, don't use unsympathetic humorous words when guests are in a bad mood and angry, which will be mistaken for gloating or adding fuel to the fire. Secondly, the use of humor should take into account the cultural level of the object.

3, don't repeat, disclosure in advance or laugh first.

4. Yellow and black are not humorous.