Three methods for foot bath technicians to increase overtime hours

Many technicians want to add the clock, but many technicians often ignore the important point, that is, the details. We talked a lot of truth, and when we heard that our ears were cocooned, no one would do it. If we can really do the details in the process of serving our guests, then adding clocks is not a problem at all.

Pay attention to the following points when improving overtime:

First, meticulous and thoughtful service

This is the premise of overtime. If your service is not thoughtful, then the guests are unwilling to work overtime, and even want to finish it quickly and leave quickly.

What I want to mention here is that our manners and details are very important. Only by talking to the guest very politely will the guest be willing to continue to add the clock. We should pay attention to these details when we greet them at the door, when we talk to them, when we take off our socks and shoes, and when we talk to them.

Second, don't force guests to add clocks.

In order to increase working hours, many technicians force their guests to increase working hours without asking why. The guest said he was in a hurry and was still trying to persuade him.

When we ask our guests to add extra minutes, if they refuse, they are either really overtime or dissatisfied with our service, so when they refuse, we should stop persuading. Remember to analyze afterwards, whether the guests are really anxious or their service is not good. If the service is not good, what is the problem? How to improve in the future

Third, have a pleasant conversation.

It is very important for technicians to talk with guests within an hour. If the guest can have a very pleasant time, then the guest will definitely be willing to continue to work overtime and enjoy this pleasant time.

We can play a joke on our guests and let them relax mentally and physically after a hard day. Or we can chat with the guests, listen to their happy things and recent concerns, and make them feel that another friend cares about him and chat with him in this place.

Specific voice reference:

1, essential oil spar) Speech: Brother, I think you especially like health preservation and pay special attention to physical conditioning. Today, you must feel the XXX project, which is a feature of our shopping mall project:

The perfect combination of Chinese herbal medicine and essential oil acts on human internal organs. Achieve the health care effects of dredging meridians, regulating qi and blood, clearing the blood toxicity of viscera toxins and regulating the functions of viscera. After finishing, the symptoms such as headache, dizziness, cervical spondylosis, dysmenorrhea, backache, and cold waist and buttocks have been obviously improved (telling the case in our store), which is particularly amazing. You must do it.

2. Talk about the items related to clearing away lung heat and detoxifying: According to the Yellow Emperor's internal records, lung and large intestine are opposites, and clearing lung fire and detoxifying are our main items now. This project not only makes you healthy, but also makes you have a small belly, lose weight, clear breath and white skin after long-term conditioning.

And it will focus on improving serious problems, cooperate with our meridian health tea, and feel the toxins discharged immediately after finishing. There will be a feeling of lightness!

3. Project words related to tonifying the kidney and consolidating the yuan: A VIP, Chinese medicine has said that the kidney is the innate foundation, and the kidney is full of qi, so people look very energetic. You are a little tired recently. Our project can quickly activate the strength of the waist and kidney, and many customers feel good. You can also feel it and come back next time when you feel better!

4. words related to clearing liver and improving eyesight: so-and-so VIP, I will press the liver meridian on the inside of your thigh. Ah, it hurts! In fact, you must pay more attention to this piece, try to ensure work and rest at night, and don't eat or drink.

The liver is iron, general. If you are not suicidal, it will be difficult to treat once you get sick, but the massage conditioning of our special project has a good relief effect. Let's turn to the introduction.

5. Selling foot bath medicine: When doing foot bath service for customers, you should take the initiative to introduce the efficacy of the medicine bag: Hello, we use pure Chinese herbal medicine bags. The medicine bag contains precious Chinese herbal medicines such as Angelica sinensis, Carthamus tinctorius and Guiwei.

It can promote blood circulation, remove blood stasis, sterilize and relieve itching, and improve blood circulation. Our medicine bags are unified, unlike other places where there are varieties with high chemical components such as algae mud and milk.

6. Selling ear-picking projects: In fact, selling any project should start with proper praise. It can't be said that the customer's ears are too oily and dirty. The company specially invited two masters to pick out their ears.

Their craftsmanship is very good, and many customers have come to our store to experience this project. If you like, I can go out and make an appointment for you.

7. Boil water (this is free, but it must be done): You don't need to ask the customer if you need to boil water, just tap hot water. Be sure to heat water for customers before you start washing your feet, so the temperature is good for your feet.

8. In-store publicity pedicure project: Don't say that customers' nails are too long, dead and rough. The pedicurist who directly sells to us: "Hello, VIP, the pedicurist in our shop is very skilled and professional. Many customers like to come to our shop for pedicure. Usually they are busy, too. If you need me to make an appointment for you. "

9. Promote sole cupping: You can tell customers: "Hello, I'll start to do sole cupping for you now. Cupping is an ancient treasure left by our ancestors. It is often said that cold starts from the foot, and cupping at the sole of the foot can achieve the functions of expelling cold and removing dampness, relaxing meridians and dredging collaterals.

10. After completing the project selected by the customer, an inquiry process should be added: Dear guests, this project has been put into operation. Do you think there is anything else to be done? We also have many special projects, such as,,, and so on.

1 1. Usually I recommend those skilled employees to do scraping, cupping, stone cutting and moxibustion. These items have obvious effects on diseases caused by myalgia, wind-cold and wind-heat. Generally, it is best to tell the customer after shaving, and then pull out a can to detoxify. If you are afraid of scalding your customers, you can also use a gas tank, which is very safe.

12. What if you push the project and people don't buy it? "It doesn't matter, I understand that you don't do this project. It is my pleasure to serve you today. " Even if there is a fire in your heart, you should show your atmospheric side. Just because he won't do it now doesn't mean he won't do it in the future!

13, really care about customers, he will let you stay a little longer. A guest who accompanied the client for massage turned red and looked a little confused, but she was still entertaining the client and drinking with him. At this time, the pedicure teacher quietly prepared another hip flask for the guest and replaced it with water when pouring wine for him. This small move moved the guests very much. As long as you come to spend money again, you will call this pedicure service.

In fact, when the customer fully feels the service items in your store, his satisfaction must be good, because you relax his whole body. And his card handling rate is still very high, unless your technical service is not good. Some of our technicians are worried that adding projects will hurt customers. In fact, the key point is whether our technology and process have a unique effect, and whether you have the confidence to operate it yourself.

Note: after finishing the project for the guests, please ask them to drink more water, which will help detoxify and promote metabolism, and inform them that they have finished it. Remember to ask the customer's satisfaction again to pave the way for the next time.

"Hello, Sir, our service is over. Are you satisfied with my service? I'm a XX technician, if possible. You can make an appointment with me next time you come. I'm glad to serve you again next time. Thank you. "

Remember: when we recommend projects to customers, confidence is more important than professionalism!