What did the media find in the unannounced visit to Haidilao?

As we all know, in the eyes of all of us, the service of Haidilao has always been regarded as the benchmark of the catering industry. However, some media broke the news that in early May this year, the reporter entered Beijing Haidilao Jinsong Store after an interview and induction training. On the first day of employment, rats were found in the kitchen cup washing room.

In the next few days, unannounced reporters found traces of rats in the food room, serving room, fruit room, dish washing room, cup washing room and other places in the back kitchen of Haidilao Jinsong Store.

In addition, there are problems such as cleaning dustpans and tableware mixed in the same pool and digging sewers with hot pot colander used by customers. The exposure picture is disgusting.

When the work in the dishwashing room is not particularly busy, the staff will clean the dishes at the same time. Brooms and dustpans used to clean floors, walls and sewers will also be used to clean dishwashers and lockers.

After the cleaning work is completed, the dustpan and rag of employees will be put into the dishwashing pool for cleaning, and the broom will be placed on the conveyor belt of the dishwasher for drainage.

The dishwasher in Haidilao Jinsong Store uses high-temperature disinfection to clean dishes. Although the dishwasher is opened for cleaning every day, it only cleans the surface, and the oil inside has not been removed. "Look at the oil on it, it can't be washed clean, it can smoke people to death, and it smells good when you climb in." The staff who cleaned the surface of the dishwasher complained to the unannounced reporter.

After the water in the dishwasher reservoir was drained, it was found that the inner wall of the reservoir was covered with grease, and a thick layer could be scraped off by hand. You can also clearly see some dropped plates in the reservoir, which are covered with grease.