Knowledge and skills of etiquette in workplace business visits?

Visiting relatives and friends and being a guest are common forms of communication in life, so what etiquette knowledge and skills are there in business visits in the workplace? Below, I have compiled the etiquette knowledge and skills of business visits in the workplace for you. I hope you will like it.

Etiquette knowledge and skills of business visits in the workplace

1, prepare before seeing a doctor

There is an old saying: never fight an unprepared war. It is also necessary to make full preparations before the business trip.

Make an appointment

It is the most basic etiquette to make an appointment in advance before visiting. In general, you should call the visitor three days in advance, briefly explain the reason and purpose of the visit, determine the time of the visit, and go after the other party agrees.

A clear purpose

The purpose of the visit must be clear, and the problems to be solved in this visit must be well known before departure. For example, what do you need the other party to solve for you, what do you want from the other party, and what kind of results will you get in the end. All relevant information about these problems should be prepared just in case.

Gifts are indispensable.

No matter whether you visit for the first time or visit again, you can't have less gifts. Gifts can play a role in connecting the feelings of both parties and easing tensions. Therefore, we should work hard on the choice of gifts. Since you want to give gifts, you should send them to each other's hearts, understand each other's hobbies and tastes, and choose gifts in a targeted manner to make them as satisfied as possible.

Self-appearance can not be ignored

Dirty, untidy and inappropriate appearance is contempt for visitors. The interviewee will think that you don't take him seriously, which will directly affect the visit effect. Under normal circumstances, when visiting, women should wear dark dresses, light-heeled and deep-heeled shoes and flesh colors. Men had better choose a plain tie with dark western assembly, plus black leather shoes and dark socks.

2. Visiting process

There are many etiquette in the process of business visit, which can be summarized as follows for people's reference:

Have a strong sense of time

It is common sense to visit others early and never be late, and it is also one of the most basic manners in visiting activities. If you arrive early, you can use your free time to sort out the information you need during your visit and appear at the appointed place on time. Being late is impolite, not only disrespectful to the interviewer, but also irresponsible to the work, and the interviewer will have an opinion of you.

It is worth noting that if you can't keep the appointment as scheduled for some reason, you must inform the other party in advance so that the interviewer can reschedule the work. When notifying you, be sure to explain the reason for your failure, sincerely ask the other party for forgiveness, and if necessary, agree on the date and time of the next visit.

Inform before entering.

After arriving at the appointed place, if you don't see the interviewee directly, visitors are not allowed to break in without authorization, and you must inform them before entering. Under normal circumstances, when visiting a large enterprise, you should first explain your basic situation to the person in charge of reception, and then meet the interviewee when the other party has arranged it. Of course, it is inevitable that the interviewee will be in the hotel. If the interviewer has arrived at the hotel, don't go directly to the interviewer's room. Instead, the hotel receptionist should call the interviewee and get permission before entering.

Generous and gentle

It is essential to say hello after meeting. If the two sides meet for the first time, visitors must take the initiative to greet each other, introduce themselves briefly, and then shake hands with the interviewee warmly and generously. If it's not the first time for the two sides to meet, it's necessary to take the initiative to say hello, so as to show your sincerity. Speaking of shaking hands, I have to emphasize that if the other person is an elder, a vocational college student or a woman, don't reach out first, which is suspected of raising yourself and can also be regarded as disrespect for others.

After the greeting ceremony, under the guidance of the host, enter the designated room and take a seat in the designated seat after the host takes a seat.

Cut to the chase, don't be wordy.

Don't be wordy when talking. Simple greetings are necessary, but the time should not be too long. Because the interviewee may have a lot of important work to deal with and don't have much time to meet the visitors, this requires the conversation to come straight to the point, after a brief greeting, go straight to the point.

It is impolite to interrupt each other when they express their opinions. You should listen carefully, record the unclear questions, and wait until the other party has finished before asking for an explanation. If the two sides disagree, they must not be impatient. They should always keep calm and calm, so as not to spoil the atmosphere and affect the effect of the visit.

Grasp the visiting time

In the process of business visit, time is the first factor, and the visit time should not be delayed for too long, otherwise it will affect the other party's other work arrangements. If the two sides have agreed on the visiting time before the visit, they must grasp the agreed time. If there is no specific requirement for time, they should explain all the problems in the shortest time, and then get up and leave, so as not to delay the interviewee from handling other affairs.

3. The visit is over

At the end of the visit, if the conversation is too long. When you get up and leave, you should apologize to your host for disturbing you. After going out, turn around and take the initiative to shake hands with the host and say please stay. After the host checked in, take a few steps and wave goodbye.

Business visit is the most popular form of office today, and it is also one of the activities that need etiquette most. Mastering the above etiquette essentials will help your business work go smoothly.

Etiquette knowledge of business visits in the workplace

1, make an appointment in advance, and don't be an uninvited guest.

When visiting friends, you must choose the right time and make an appointment in advance. This is the first principle of visiting activities. Generally speaking, when you decide to visit a friend, you should write or call to get in touch, agree on a meeting place and time that both parties think is more suitable, and tell the other party the intention of visiting. The language and tone of dating should be friendly, asking and discussing, and not demanding. In foreign communication, it is impolite and unwelcome to meet without an agreement. If you are in a hurry or have no prior agreement, but you have to go, you should try to avoid disturbing each other in the middle of the night; If you have to meet each other during the break, you should apologize immediately when you meet the host, say you are sorry, and explain the reason for the interruption.

2. Arrive as scheduled, and don't be a guest standing and talking.

The host and the guest agreed on a specific time to meet. As guests, they should keep their promises and arrive on time. You can't change the time at will, disturb the host's arrangement, and you can't be late and leave early. It is most appropriate to arrive on time. If you are late for some reason, you should apologize to the host. If you miss the appointment for some reason, you should explain it sincerely and tactfully in advance. In foreign communication, we should strictly observe the time. In some countries, the time of visit is usually divided in units of calculation. If the visit is 10 minutes late, the other party will refuse to meet. Being punctual for appointments is the basic requirement of international communication.

Be polite and don't be a rude guest.

No matter whether you visit an office or an apartment, you should generally adhere to the principle that guests listen to the main arrangement. If you visit the host's apartment, you should knock on the door or gently ring the doorbell before entering the host's apartment as a guest. You can only enter if someone answers or opens the door to make way. If the host opens the door to greet him personally, he should greet him warmly after meeting. If the host and wife get up and say hello at the same time, they should say hello to the hostess first. If you don't know the person who opens the door, you should ask: Excuse me, is this your husband's home? Get an accurate answer before entering the door. When the host introduces his wife or husband to the visitor, or introduces his family to the visitor, he should warmly nod or shake hands. When you meet the master's elders, you should respectfully inquire after them and greet other family members. When the host asks you to sit down, you should say thank you and sit down according to the host's instructions. When the host serves tea, he should get up and greet it with both hands and thank him warmly. Later guests should get up and say hello; When necessary, you should leave voluntarily. If you take a child as a guest, you should teach him to be polite and respect everyone in the host's family. If there are cats and dogs in the owner's house, don't show fear or disgust, let alone kick them away or drive them away.

Dress neatly and don't be a sloppy guest.

In order to show respect for the host, visitors should behave well and dress neatly. Wipe the soles of the mats before entering the house, and don't bring dirty things into the owner's house. Don't take off your shirt and trousers when entering the house in summer, don't take off your hat when entering the house in winter, and sometimes take off your coat and scarf. Don't say it's cold, so as not to cause misunderstanding. Pay attention to hygiene in the host's house. Don't make the master's room smoky. Candy paper, peel and stone should be placed on the coffee table or in the peel box. People suffering from diseases, especially infectious diseases, should not visit relatives and friends. Dirty guests and sick guests are not welcome.

Be polite, speak appropriately, and don't be a vulgar guest.

The ancients said: those who enter their homes avoid it. It is often said that the host is diligent; Conversely, it can also be said that guests are popular. Don't take off your clothes and throw them around in ordinary friends' homes. No matter how close you are to your host, don't go through his letters and handicrafts. Don't go into the master's bedroom or library without the master's permission, let alone rummage on the table and lie on the bed. Guests should also pay attention to elegance in their sitting posture. When talking to your host, be sincere and natural. Don't self-righteous comment on the furnishings of the host family, and don't talk about the length and disappointments of the host family. When talking, if there is an elder present, listen attentively to the conversation of the elder, and don't interrupt or interrupt others' conversation casually.

6. Cherish time like gold, leave at the right time, and don't be a difficult guest.

Be prepared to discuss things, make plans in advance, and avoid running a marathon during the visit. If there is nothing important to discuss, don't stay too long or too late. It's best to stay for no more than half an hour. It is impolite to kill time unnecessarily in other people's homes. The purpose of the visit has been achieved. If the host looks tired, or wants him to be a guest or other guests, he should leave at the right time. If the host is sincere and insists on staying for dinner, then stay for a while before you go, and don't wipe your mouth. Say goodbye decisively. Don't say goodbye several times, but never leave. Say goodbye to other guests and thank the host for his warm hospitality. Please stay here after you go out. If you are interested in inviting the host to pay a return visit, you can send an invitation when shaking hands with the host. After coming out from the other company or home, don't whisper in the elevator and corridor on the way back to avoid being misunderstood.

Analysis of Business Etiquette Knowledge in Workplace

Workplace etiquette refers to a series of etiquette norms that people should follow in the workplace. Understanding, mastering and properly using workplace etiquette will help you make ends meet at work and make your career flourish.

The basis of workplace etiquette is simple. First of all, we should make clear the difference between workplace etiquette and social etiquette. There is no gender difference in workplace etiquette. For example, the "gentlemanly demeanor" of opening the door for a lady is unnecessary in the workplace and may even offend the other party. Remember: in the workplace, men and women are equal. Secondly, consider and respect others as your guiding principle. Although this is obvious, it is often overlooked in the workplace.

The correct way of introduction is to introduce people with low level to people with high level. For example, if your CEO is Ms. Jones, and you want to introduce her to an administrative assistant named jane smith, the correct way is "Ms. Jones, I want you to meet jane smith." Don't panic if you forget someone else's name during the introduction. You can continue the introduction by saying, "Sorry, I can't remember your name at once." It is more disrespectful not to introduce than to make up for it.

Handshake etiquette

Handshake is a physical contact between people, which can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication.

Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.

Electronic etiquette

E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so.

In many companies today, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.

The fax should include your contact information, date and page number. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.

Cell phones may be lifeguards for many people. Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.

Apologize etiquette

No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable.