How to deal with the problem of Taobao sending the wrong goods?

1. Contact the seller directly and tell her that the goods were sent in error. She will ask you to provide a photo, so you can take a photo and send it to her, and then return the goods. The seller will receive the returned goods. Shipping will be rescheduled. Please note that the seller is required to extend the delivery time and check the logistics information. If the seller sends the wrong goods, the return shipping fee will be borne by the seller. 2. If the goods you receive are different from the ones you photographed, you first communicate with the store about the express delivery costs, and then return the goods to them. You extend your delivery time and wait for them to receive it and send it back. Just send the goods you need and confirm receipt. 3. Let the courier company testify before contacting the merchant. In this case, we usually offer an exchange or make up for the price difference. If the merchant shirks, open the Taobao website - log in - purchased goods - complain and protect rights. At the same time, contact Taobao customer service. Remember, never click to confirm receipt first. 4. If the seller is sincere, you can send it back. Even if the user does not send it back, there is no harm. If the merchant calls to harass the user, the user can explain on Taobao that there is no need to call. If the merchant still calls, the user can complain to Taobao. It is a serious matter for the merchant to harass the buyer. This can lead to the store being closed. If the merchant sends the wrong goods, the merchant is responsible for the goods and has no direct relationship with the buyer.

Extended information: Note: Article 63 of the "Taobao Rules" stipulates: Except for special circumstances, after the buyer pays, the seller fails to deliver the goods according to the agreed delivery time (both parties to the transaction have other (Except as agreed) Penalty: (1) The buyer shall pay liquidated damages at 5% of the actual transaction amount of the commodity. The maximum compensation amount for some commodities shall not exceed 30 yuan, at least not less than 5 yuan, and at least not less than 1 yuan; ( 2) If the seller takes the initiative to pay liquidated damages after the buyer initiates a complaint before Taobao manually intervenes and the complaint is determined to be established, 3 points will be deducted. If the seller takes the initiative to pay liquidated damages for the third and third time (the cumulative deduction points will not exceed 12 point within three days); (3) Before Taobao is manually intervened, if the seller fails to pay liquidated damages after filing a complaint and the complaint is determined to be true, in addition to liquidated damages, 3 points will be deducted each time. Do you remember the above process?