Be careful of three routines when buying new energy vehicles.

Promise not to reduce the price when selling.

No compensation will be given after the price reduction.

Some dealers promised never to reduce the price when selling cars, but they did not refund the price difference after the price reduction, which caused many consumer complaints.

■ comments

Although the argument of not reducing prices can give consumers a "reassurance", in the long run, it is tantamount to publicly publicizing that consumers will not enjoy the dividend of price reduction in the later period. Of course, under the non-monopoly position, the business entity can freely set the price, and publicly declare that the act of insuring the price is not illegal; However, this kind of behavior against market competition may not only lose potential customers, but also constitute dishonest behavior against promises when we have to join price competition.

■ Reminder

In the case that the seller promises not to reduce the price, it should be required to add clauses to the contract, make a special written commitment, and sign and seal it, so as to turn the verbal commitment into a written contract agreement, and clarify the specific judgment standards and compensation standards as evidence when defending rights.

Routine 2

The cruising range "shrinks"

Indicators have become "paper labels"

Some new energy vehicles have a nominal cruising range of 500-600 kilometers. However, in actual use, it is quite different from the actual cruising range.

■ Comment on the cruising range of new energy vehicles is the basic consideration for consumers to buy vehicles, which belongs to the category of consumers' right to know. It is the basic obligation of manufacturers to let consumers know the actual cruising range. New energy vehicle manufacturers and dealers must truthfully and comprehensively inform consumers of the actual cruising range, charging speed and influencing factors.

■ Reminder

Before buying, we should fully understand the brand, model and performance of new energy vehicles; When purchasing, you should inquire about the performance, data and after-sales plan in detail as far as possible, and if necessary, write down the key information, data or commitments provided by the sales staff on paper, and consciously keep the evidence; In case of quality problems, record the scene at the first time, contact the after-sales, and record and record the evidence.

Routine 3

Reflect many quality problems.

After-sales service is not timely.

Although new energy vehicles have developed rapidly in recent years, the quality problem is still a prominent problem for consumers to protect their rights.

■ comments

New energy automobile production enterprises shall ensure that the automobile products produced and sold meet the requirements of protecting personal and property safety, and effectively remind consumers of precautions and safety risks. Dealers should treat consumers with integrity, fully perform the contract, do a good job of after-sales service, and properly handle relevant complaints in a timely manner.

■ Reminder

When buying a car, you should read the instruction manual of the vehicle carefully, and know the scope of "three guarantees" and the warranty period of wearing parts in detail; Enhance the awareness of self-protection, pay attention to keeping relevant vouchers such as car purchase and maintenance, pay attention to keeping the deposit or deposit receipt when making verbal promises to return the car purchase deposit and insurance deposit, and keep vouchers for the verbal promises of merchants when necessary, and sign an effective and complete deposit or deposit refund agreement, so as to better protect rights in case of disputes.