12 magical all-purpose communication skills - make it impossible for customers to reject you

1. If your customer says: “I don’t have time!”

Applicable both online and offline

Then you can try to say: “I understand . I am always short of time. But in just 3 minutes, you will believe that this is absolutely important information to you."

2. If the customer says: "I am not free now!"

Offline answer template

You should say: "Sir, the American billionaire Rockefeller once said that spending one day a month thinking about money is better than spending 30 days in it. The work is important! We only need 25 minutes! You set a day and choose a time that is convenient for you! I will be near your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon!

Online answer template

You should say: "Sir, the American billionaire Rockefeller once said that spending one day a month thinking about money is better than spending 30 days a month. Work is important! We only need 5 minutes! You set a time and choose a time that is convenient for you! I am usually free from 11-12 am and 17-20 pm, so you can do it in the morning or afternoon Let’s talk about it some time!”

3. If the customer says: “I’m not interested”

Offline answer template

Then you should say: “ Yes, I completely understand. Of course you cannot be immediately interested in something that you don’t believe in or you don’t have much information on. It is very reasonable and natural to have doubts and questions. Let me explain it to you. I usually look for it in the morning. Is it suitable for you or in the afternoon..."

Online answer template

Then you should say: "Yes, I completely understand that one cannot believe it or there is nothing on hand. Of course you won’t be immediately interested in the information. It’s quite reasonable and natural to have doubts and questions. Now let me answer it for you and send you the detailed information at the same time..."

4 . If the customer says: "How about you send (send) the information to me?"

Offline answer template

Then you should say: "Sir, our The materials are carefully designed outlines and drafts, which must be coordinated with the staff's instructions, and each client must be revised according to their individual circumstances, so it is best for me to come and see you on Monday or Tuesday. Is it better to wait in the morning or later? ”

Online answer template

Then you should say: “Sir, our materials are carefully designed outlines and drafts that must be coordinated with the staff. The explanation needs to be revised according to the individual situation of each customer, which is equivalent to tailoring it to the needs of each customer. Therefore, it is best for me to give you an answer after you read it. I will send it to you now and I will send it to you in 30 minutes. Call you?"

5. If the customer says: "Sorry, I don't have any money! "

Offline answer template

Then you should say: "Sir, I know that only you know your financial situation best. However, making a comprehensive plan now will be most beneficial to the future! Can I come and visit on Monday or Tuesday? ” Or say: “I understand. After all, there are not many people who want what they want. Because of this, we are now starting to choose a method to create maximum profits with the least capital. Isn’t this the best guarantee for the future? I would like to contribute in this regard. Can I come to see you next Wednesday or on the weekend? "

Online answer template

Then you should say: "Sir, I know that only you know your financial situation best. However, making a comprehensive plan now will be most beneficial to the future! Can I call you in the morning or afternoon? ” Or say: “I understand. After all, there are not many people who want what they want. Because of this, we are now starting to choose a method to create the maximum profit with the minimum capital. Isn’t this the best guarantee for the future? In this regard, I am willing to contribute my own efforts. Now I will give you a call to solve this problem? ”

6. If the customer says: “At this time we are not sure how the business will develop.

”

Offline answer template

Then you should say: “Sir, our business model will lay out the future development of this business. Please refer to it first and take a look at our What are the advantages of the solution and is it feasible? According to your schedule, I can go to your place on Monday? "

Online answer template

Then you should say: "Sir, our model is going to lay out the future development of this business. Please refer to it first to see the advantages of our solution. Where and if it is feasible. According to your schedule, I will call you on Monday? ”

7. If the client says: “If I want to make a decision, I have to talk to my partners first!” "

Offline answer template

Then you should say: "I completely understand, sir, when can we talk with your partner? "

Online answer template

Then you should say: "I completely understand, sir, now set up a temporary group and we will talk with your partners? ”

8. If the customer says: “We will contact you again! ”

General offline and online answer template

Then you should say: “Sir, maybe you don’t have any big wishes at the moment, but I am still happy to let you You know, if you can get involved in this business. It will be of great benefit to you! "So I will continue to provide you with information in this regard.

9. If the customer says: "Let's talk, or do you want to sell something? "

Offline answer template

Then you should say: "Of course I want to sell you something, but if I can bring you something that you think is worth expecting, will sell it to you. Regarding this point, should we discuss and study it together? Shall I come to see you next Monday? Or do you think it would be better for me to come over on Friday? ”

Online Answer Model

Then you should say: “Of course I want to sell you something, but if I can bring you something that you feel is worth expecting, will recommend it to you. Regarding this, let’s discuss and study this together for 5 minutes? ”

10. If the customer says: “I need to think about it first.” ”

General offline and online answer template

Then you should say: “Sir, haven’t we already discussed the relevant key points? Let me ask you bluntly: What are your concerns? ”

11. If the customer says: “I’ll think about it again and give you a call next week!” "

Universal answer template for online and offline operations

Then you should say: "You are welcome to call, sir. Do you think this would be easier? Should I call you later in the afternoon, or do you think it would be better to call you tomorrow morning? ”

12. If the client says: “I want to discuss it with my wife first!” "

Offline answer template

Then you should say: "Okay, sir, I understand. Would you like to invite your wife to come and talk with you? This weekend, or your favorite day? "

Online answer template

Then you should say: "Okay, sir, I understand. You and your wife will create a temporary group and bring me into the group to talk together?

From the above answer templates, you will find that many of the handling methods are roughly the same, which is to turn rejection into affirmation and shake the customer's willingness to refuse. You can then take the opportunity to follow up and guide the customer to accept your offer. suggestion.

Most of today’s customers are very qualified and generally won’t lose their temper. As long as you guide them patiently, you will be able to double your income. The premise is that you should practice these 12 universal communication languages ??frequently.