How to deal with the practical words of customers saying "I'll think about it"

Sometimes, after the salesperson introduces the product to the customer in detail, the customer will say? I have to think about it, okay? I have to think about it, okay? We won't make a decision easily, okay? Let me think about it, okay? And so on. In fact, these statements are just excuses, not real reasons for refusal. So, when customers use it? I have to think about it, okay? As an excuse, how should the salesperson respond? The following is what I arranged for you: How to deal with customers? I have to think about it, okay? If it is practical, I hope it will be useful to everyone.

First, follow closely and wait for the customer to make a decision. Many times, after listening to the introduction of the product by the salesperson, the customer said that he should think about it or ask the salesperson to come again next time. At this time, what should the sales staff do? Go after him! Say directly to the customer: please think about it. I'll wait here for your decision after consideration. ? And remind him that he must stay there and answer all his questions until he makes a decision.

For example, an insurance salesman can say this:

? Do you like the life insurance plan I designed for you, sir? After the customer shows that he likes it, he can continue to say:? If you like this plan, I have the responsibility to help you fill out the insurance application and let this plan take effect now. If you say you don't like the plan, I'll go back at once and leave you alone. If you really like this plan, I must stay here and wait for your signature. ?

Second, skillfully use the problem to promote the purchase. Sometimes, after the salesperson introduces the product to the customer, the customer is very interested, but said that he should consider it. At this time, the salesperson can say:? Great! You have to think about it, which means you are interested, right? I know you are an expert in your industry, but I am an expert in my products. Now, what's the one thing you want to know most?

At this important moment, you should try to understand what the customer's real objection is. Sales staff should ask customers why they should reconsider and make targeted solutions to urge customers to buy. At this time, the salesperson can ask:? Sir, obviously, you said you should think about it, which shows that you are really interested in our products, right?

After such an inquiry, you must remember the time to give the customer a response, because their response usually plays a great auxiliary role in your next sentence. Usually, customers will say:? You're right. We are very interested. We will consider it. ? Next, the salesperson should make sure that the customer will really consider:? Sir, since you are really interested, I can assume that you will seriously consider our products, right? It is worth noting that? Consider? This word must be said slowly and emphatically.

Then, you can give some examples, because it allows you to analyze the benefits provided to them. Finally, you can ask:? Sir, is it possible that it's the money? If the other person is sure that it is really a question of money, you have already broken it? I'll think about it, okay. If you can handle it well at this time, you can do business. But if the customer is not sure whether he really wants to buy this product, then don't rush to close the transaction on the issue of money. Even if it is a wise money decision for customers, how can they care about its value if they don't want to buy it?

Third, the key to asking questions We often say that the same is true of selling while the iron is hot. What does the customer say? I have to think about it, okay? This excuse, the salesperson should start work immediately when the objection just appears, and never stop talking, otherwise the longer it grows, the weaker the desire to buy will be, and the business will not be done.

At this time, you can have the following dialogue:

Salesperson:? I'm terribly sorry. ? Customer:? What's the matter with you?

Salesperson:? Please forgive me for being bad at talking. Must have confused you, or you wouldn't have said anything? Let me think about it, okay? Can you tell me what you are thinking and let me know?

This not only reflects the seriousness and sincerity of the sales staff, but also takes over the conversation and makes customers willing to see the samples and operations.

Salespeople can also directly say to customers:? Don't think so yet. Please look at this sample first and see what will happen. The special feature of this product is that it is to further stimulate customers' desire to buy and guide customers to buy step by step. Perhaps the customer quickly grasped some key doubts from the information you provided, and it was these doubts that made the customer unable to make up his mind. At this time, the salesperson should stand on the customer's point of view and consider the solution to the problem with the customer from the customer's interests. For example, the salesperson can tell the customer by implication:

? Sorry, I know you are busy, but I can't come every day. I think what you are worried about may be the delivery problem! If it's not in your way, let's discuss it carefully! ? This is indeed a very important issue, shall we study it together?

Expert advice as a customer? I have to think about it, okay? As an excuse, the salesperson should try to understand what the customer's last consideration is. After finding the final consideration point of the customer, the salesperson should discuss the problem from the customer's point of view and discuss the solution with the customer. The final decision is of course in the hands of the customer, but in some successful sales cases, almost all decisions are made by the customer and the salesperson, especially the final purchase decision, which is mostly signed in face-to-face communication between the salesperson and the customer. Salespeople should try to avoid letting customers make the final decision alone, especially if you don't know what customers are thinking.