Slogans and phrases related to claims settlement

After an insurance accident happens to a vehicle, it is necessary to immediately protect the scene, rescue the wounded and property, keep relevant evidence, immediately report the case to the traffic management department of the public security organ, and call the insurance company to report the case, and bring the original insurance policy, driver's license, driving license, insured's ID card and other materials to the insurance company to formally report the case within 48 hours. Different insurance companies will have different claims procedures, but the basic steps of claims are basically the same. The basic process includes: reporting, investigating and determining losses, signing and reviewing claim documents, adjusting and reviewing, approving and closing claims. It should be pointed out that:

1, report the case quickly.

The auto insurance clause usually stipulates that the accident should be reported to the insurance company within 48 hours, otherwise the insurance company has the right to refuse compensation. If someone else is entrusted to report the case, the informant shall also carry his ID card and the power of attorney issued by the insured.

2. Fixed damage repair

Before repairing all vehicle losses caused by insurance accidents, the insurance company must determine the losses (the losses can be determined in the repair shop or 4S shop designated by the insurance company, or in the factories and shops qualified to determine the losses, but the three parties must be present), so as to verify the loss items and amount; Damaged vehicles can only be repaired after the damage is determined; Compensation for personal or property damage to a third party must also be recognized by the insurance company before the relevant evidence and amount can be settled.

3. Because the insured is the fully responsible party, the insurance company will pay all the claims to the fully responsible insured, and the non-responsible party will not pay the claims. After the damage assessment is completed, the non-responsible party shall communicate with the other party in time, ask for the vehicle maintenance fee, and hand over the copy of the invoice and the claim settlement certificate to the fully responsible party for claim settlement.

Tips: The above explanation is for reference only. Please refer to the actual claims process of the insurance company for details. If you need to know more about Ping An Auto Insurance, you can call Ping An Auto Insurance Customer Service at 955 1 1-5.

Response time: 2021-12-14. Please refer to the latest business changes announced by Ping An Bank in official website.