Banks also provide door-to-door services. What projects do you know about?

Door-to-door service is indeed very convenient for some people. On the premise of complying with laws and regulations and controllable risks, the bank will handle special situations and emergencies for special customers, and establish and improve the implementation mechanism for extended counter services such as off-site and door-to-door services. Provide customers with high-quality financial services. Who is suitable for door-to-door service-counter extension service? The owner of the domestic account is in a different place (domestic or abroad); or due to serious illness and physical inconvenience, unable to handle over the counter and incomplete agent procedures, but there are special needs, such as emergency funds.

When an agent handles a formal loss report, cancels a loss report, replaces passbook/passbook, tops up passbook, large withdrawals, early withdrawals, debit card replacement, activation card acquisition, etc., the agent The merchant lacks the original valid ID document of the account owner or lacks a legal and valid authorization letter. In this case, if the account owner is elsewhere, the procedures for off-site counter expansion services should be adopted; this also applies if the account owner is seriously ill or is inconvenient to move. Applicable door-to-door service handling procedures.

Processing process for counter extension services: The account owner should go to our bank’s overseas/foreign institution branch, and two employees of the institution will verify and witness their valid identity documents. The account owner should personally Sign the authorization letter to certify it. On-site service process (there are two situations): The process for account owners who are unable to enter the counter but are awake is as follows: two branch employees of the bank provide door-to-door service, check the valid ID of the account owner, and witness the designation of the account owner The agent signs the "Authorization Letter" in person. In order to avoid unnecessary legal disputes in the future, bank employees will record and take photos from multiple angles. Finally, the agent brings the valid certificates of the account holder and the agent to the bank counter to process the corresponding business. If the medical insurance card service is activated, after viewing the certificate and witnessing the customer's wishes, bank staff will directly go to the customer's site through the mobile terminal to process, record and take photos. Save image data from multiple angles without authorization letter.

Procedure when an account owner is in disarray and funds in the account are used to pay medical bills: Two bank branch employees provide walk-in service to see the account owner's valid ID; agents will Issue the hospital's diagnosis certificate (with hospital seal), a list of medical expenses, and the hospital's bank and account number. The "Agent Guarantee" (the fingerprint must be stamped where the name is signed) that the company assumes corresponding responsibilities, all of which must be witnessed by the bank's branch employees.