Etiquette norms and instrument requirements of nursing staff

etiquette norms and instrument requirements for nursing staff

what are the etiquette norms and instrument requirements for nursing staff? Nursing staff is a respectable profession, and they are saving lives every day. At present, our country has high requirements for nursing staff, not only in terms of skills, but also in terms of professional image. Let's take a look at the etiquette norms and instrument requirements of nursing staff. Etiquette norms and instrument requirements for nursing staff 1

1. Dress

1. During the working period, medical staff must unify their post clothes according to regulations, and it is forbidden to wear casual clothes or colorful clothes to work.

2, medical staff should be clean and tidy, complete buttons, not naked; Women's skirts are no longer than white coats and do not wear fancy pantyhose; No bare legs under men's work clothes in summer.

3. Slippers (except operating room and special inspection department), high heels and ringing shoes are not allowed during medical work hours.

4. You are not allowed to wear post clothes to eat in the canteen, go out for business, go shopping, etc.

5. seasonal uniforms must be worn during work.

II. Work Signs

The staff working in the whole hospital should wear badges when wearing post clothes. The badges should be worn on the upper left chest and cannot be turned over or inserted in their pockets.

3. Appearance

1. Women should wear light makeup, and it is forbidden to wear heavy makeup. They are not allowed to make up in public in clinics, wards and other public places.

2. Don't wear earrings, rings and other accessories during working hours.

3. The hair is clean and tidy, but the hair of men is not over the ears and the hair of women is not over the shoulders. Gay men don't grow beards.

IV. Behaviour

Medical personnel should behave steadily, dignified and appropriately.

1. Stand upright, and do not put your hands in your pockets, lean against the wall, lean against the table or bed, etc. When communicating with others, do not carry your hands, hold your shoulders, akimbo, bend over or be arrogant (flattering).

2. Sit upright. Sit and leave the seat calmly and gently, and do not give people the feeling of being presumptuous and uncultured.

3. Walk lightly. When many people walk, it is forbidden to go back and forth, eat while walking, laugh and make noise. You should walk on the right side in the corridor of the ward, and you should not run unless you are in emergency.

4. When taking the elevator, take the initiative to get on and off the elevator, and give priority to patients when overloaded.

5. Take and put articles and open and close doors and windows lightly.

6. When holding a medical record or book, keep your hand in the center of the medical record or book.

7. When the medical staff pushes the flat car and the logistics staff pushes the goods car, both hands should be parallel to help the car, and it is forbidden to pull the car with one hand.

8. Use gestures concisely and clearly at work.

9. It is forbidden to have uncivilized behaviors in front of others: picking your nose, ears, scratching your scalp, scratching, yawning and stretching. Cover with your hands when coughing or yawning. Do not snap your fingers or whistle.

V. Etiquette

1. Etiquette for posts

Doctors should set posts and position themselves. For those who come on foot, the patients should be seated first; For inpatients, greet them when they meet for the first time every day; Greet each other among colleagues; Welcome the patients who come to the hospital with a smile.

2. Conversation etiquette

When talking with people, you should have a kind tone and a natural and generous expression, and keep a distance of about one meter. Listen carefully to each other and show respect. Don't take the initiative to listen while others are talking. Don't glance left and right, read books and newspapers, play with your fingers, etc. when talking with people.

3. Telephone etiquette

Pick up the phone as soon as possible after the phone rings, say hello first, and report your company and name. When you have finished saying goodbye, gently put the microphone back. Be warm and concise when talking, and don't chat or occupy the line for a long time.

VI. honorific words of service

Medical staff should be polite, gentle in manners and kind in language when serving patients.

l, cross civilized language

Please, hello, thank you, sorry, goodbye.

2. Address terms

Old comrades, gentlemen, comrades, ladies, children, etc. Use address forms with courtesy and sincere feelings.

3. Reception language

Please come in, sit down, walk slowly, please call if you need anything, etc. The reception language should be cordial and enthusiastic.

4. Telephone language

Hello ... I'm from XX Department. What can I do for you (who are you looking for)?

where are you (company)? What's your name? What's your name?

just a moment, please.

Hello, XX is not in. Can I take a message for you?

Use telephone language with clear pronunciation and medium tone. Simple and clear.

5. honorific words for post service

(1) honorific words for information desk service

What can I do for you? The X section you are looking for is on the XX floor. Please register at the registration desk first, and then go to the X floor to see a doctor.

(2) honorific words for registration desk service

What subject (or expert) number are you calling? Please pay the registration fee of x yuan.

When emergency patients come to register, they should say: Please say the main symptoms first, and I'll register you right away.

there are XX experts visiting today, is it ok?

sorry, the XX section number has been hung up. You can come back another day. Or XX expert (Dr. XX)? The expert number has been hung up. Is it ok to have another number?

When a patient registers in RMB with a large face value, he should ask, "Do you have any change?" If you can't change it at the moment, you should say, "Please wait a moment, I'll change it."

"You paid just the right amount" or "I charged you X yuan and X jiao." Give the returned money to the patient together with the registration slip, and say, "Please take it and wait for treatment in X Department on X floor"

(3) Service honorific words at the toll booth

What's the patient's name, please?

after calculating the price, you should say, "Please pay X yuan."

When giving prescriptions, receipts and the changed money to patients or their families, they should say, "Here are your prescriptions, receipts and the changed money, please take them."

(4) Advice from pharmacy dispensing window service

Please pay at the cashier's office and come back to get the medicine.

please listen carefully to the usage of the medicine and read the instructions on the medicine box.

xx, the medicine you need is temporarily out of stock. Please tell the doctor to exchange a similar medicine or come back another day (you can contact by phone first)

Sorry, this is the western medicine window. Please go to the Chinese medicine window to get the medicine.

xx, the medicine has been prepared, please take it.

(5) Hospitalization service honorific words

There are many inpatients, please wait a moment.

your name, please.

here is your receipt and list. please take it.

Your hospitalization payment is insufficient. Please make it up in the next two days.

(6) Language in dealing with criticism

Thank you for your critical comments and welcome your hopes and demands for our work.

(7) Language when treating praise

Please don't mention it, this is what we should do.

(8) Words used when giving money and goods to patients

It is our duty to save lives and heal the wounded. We can't accept your money (goods). Please understand. Etiquette specification and instrument requirements for nursing staff 2

Basic etiquette for medical staff

1. dressing the shall be kept clean and tidy according to regulations.

2. Smile at work and have a gentle tone, giving patients a sense of trustworthiness.

3. Respect the patient's personality and do not discriminate against any patient.

4. Protect the patient's privacy and don't talk about the patient's illness with irrelevant people.

5. Abide by professional ethics, treat patients equally, and do not accept money from patients and their families.

gfd etiquette for medical staff

Professional women's office makeup should present a beautiful, elegant, capable and steady office image. This is because office makeup is restricted by the office environment, and it must give people a sense of responsibility and intellectuality.

The appearance of medical staff should be simple and elegant, dignified and elegant, without wearing accessories that affect treatment and heavy makeup, giving people the impression of kindness, dignity, civilization and courtesy. Keep your hands clean and fresh, without long nails and nail polish.

Neat and fit' nurse's uniform is a symbol of nurses' profession, and the unification of clothing is the image display of hospital windows. Nurses' uniforms should be neat, smooth and undamaged, and there should be no sundries in pockets. Badges and nurses' watches should be neatly worn.

"Women look good" is fashionable, decent, elegant and in line with identity. The style of medical staff's card issuing should be solemn and generous, and it is advisable to use less, so as to avoid the scene of looking like a Christmas tree from a distance and a grocery store from a close look.

medical staff's shoe requirements: don't wear high and thin heels, don't wear sandals that don't show your toes before and show your heels after, and wear formal sandals.