A concise and brief summary of the work of the property company

The summary is a written material that reviews and analyzes the performance of study, work and life during a specific period of time. The following is a "concise and brief summary of the work of the property company" compiled by me for everyone. , for reference only, everyone is welcome to read this article. A summary of the work of the property company is incisive and brief 1

20xx is a year of breakthrough development for the company. In June, the xx building was successfully taken over, and the property service area was nearly doubled. Under the leadership of the general manager’s office, the security department On the basis of the normal safety and security work of the xx Building, we actively participated in the early stage property intervention of the xx Building, cooperated with the development company to complete the property rectification work of the xx Building, and worked diligently for the development of the company.

1. Standardize induction training and improve security service quality

Frequent turnover of security team members is one of the characteristics of property management companies. This year, the security team members of the xx Building Management Office have moved xx times, the security team members of the Building Management Office have moved xx people, and xx new security team members and xxx vehicle coordinators have been hired. In order not to reduce the quality of security services, the Security Department has based on the company's "Training Outline", carefully formulate the induction training plan, and organize the induction training carefully. In order to ensure the onboarding training is good, department managers, monitors, and backbones select the best to teach, give full play to the role of small teachers such as xx, xx, and xx, and use various methods such as inviting in and going out to teach according to each individual. For example, x female interns in xx were worried that they were not suitable for security positions, so they were organized to visit the xx building, talk to female security team members, understand their work conditions, and see other lesbians doing the same job in security positions. It was excellent, which eliminated the fear; the automatic fire alarm system of xx Building was different from that of xx Building, and the operating procedures were also different, so the manufacturer's engineers were invited in. Due to clear responsibilities, appropriate division of labor, and grasp of key points, the induction training for new team members achieved the expected results.

2. Refining job responsibilities and signing a job responsibility letter

Under the unified arrangement of the general manager’s office, the Security Department reorganized the work content and tasks of each security position in the xx Building Management Office Standards, work disciplines and inspection methods are discussed with employees. After a unified understanding, a "Position Objectives and Responsibility Letter" is signed so that employees in each position are familiar with the job responsibilities of their positions and understand what punishment they will receive if they fail to perform their duties or violate work disciplines. , this year *** adjusted x incompetent monitors and dismissed x employees who violated disciplines. The management office signed the "Target Responsibility Letter" with employees in each position at all levels, supervising the first level to effectively ensure the safety and security of the xx Building.

3. Strengthen vehicle management and strive to increase income

Since the "Interim Management Measures for Car Parking in the XX Building Parking Lot" in June last year, the order of the parking lot has gradually improved. In June this year, due to the relaxation of management during the Spring Festival, users' cars began to frequently enter and leave the parking lot again, and traffic order returned. In response to this situation, the Security Department selected x business backbones to cooperate with the property managers to explain the "Interim Management Measures for Car Parking in the xx Building Parking Lot" door-to-door, and gained the understanding and support of the vast majority of users. At the same time, all security team members were organized to learn the "methods", vehicle management job responsibilities and assessment rules. Because the specific work was done solidly and every link was carefully planned, the passive situation was quickly reversed. At the same time, in order to increase the utilization rate of car parking spaces, temporary car parking fees will be actively collected without affecting the owners' parking. As of x month x day, the income from temporary parking fees was xx yuan, the parking fee income was xx yuan, the parking garage parking fee income was xx yuan, and the target was exceeded by xx yuan.

4. Strengthen safety management and create a safe and civilized building

The xx Building Management Office has xx people responsible for the safety of the main building and auxiliary building. The rear compound alone requires x fixed posts and can only have one patrol post, so the patrol force is obviously too small. In order to alleviate this contradiction, the Security Department focused its work on the auxiliary building based on the fact that the main building is relatively stable, and relied on the strength of the owners to jointly carry out safety work. In order to reduce the management links, the indirect management of xx store and xx hypermarket has been changed to direct management. Please formally appoint safety managers for the two stores to facilitate the work contact between the property company and the two stores.

This year, the Security Department took the lead and convened the two stores and the market management office, held x safety special meetings, organized x inspections, mutual inspections, x special inspections, issued x internal safety hazard rectification notices, and met the rectification requirements; fire extinguishers The operational training rate reached 95%; the training of volunteer firefighters was on track, with a total of 20 hours of fire hydrant operation, fire-fighting drills, and evacuation and escape training. Through effective training, the market’s overall emergency response capabilities will be improved. There were no fire accidents or criminal cases throughout the year, and it successfully passed the "social security and safety" standard acceptance and the third-level security prevention assessment.

5. Undertake xx Building and constantly explore management experience

On x month x this year, xx people from the Security Department first intervened in the preliminary property service work of xx Building. During this period, they mainly assisted The development company strengthens on-site management, makes preparations for acceptance, and cooperates with receiving some owners and rectifying a small number of properties. In June, we cooperated with the company to undertake the xx building project. The undertaking of the xx building project marked that the company has reached a new level and achieved breakthrough development. All colleagues in the security department took this opportunity, with a master's attitude and a serious and responsible spirit, Invested in intense and orderly work, specifically responsible for and coordinating key management, property rectification, gas opening, cable TV account opening, decoration site management, etc., the key issuance accuracy rate is 100, the property rectification pass rate is about xx, and pipe gas removal All areas except the third floor are open, the cable TV account opening rate is 100, and the decoration approval rate is xx. In June, the weather was hot and the workload was heavy. From the manager to the employees, the safety and security department gave up their rest days and worked overtime to ensure the smooth entry of the owners. At the same time, we continue to explore experience at work, analyze typical cases, organize employees to study and discuss, unify their thinking and understanding, and improve service quality. For example, the owner of Room xx in Building At the same time, he also put forward some good suggestions. The security department discussed this case in each class, and the two employees who received the owner realized their shortcomings, and all the team members were very inspired. A concise and brief summary of the work of the property company 2

Looking back on the 20xx year that is about to pass, my work has also experienced extraordinary experiences. In June, I returned to xx with a simple mood. I have begun a journey in a new environment. The work information is wrapped in the familiar and the unknown, urging me to work harder to learn and challenge. A few months passed in an instant, and the work was proceeding in an orderly manner. At the end of the year, everyone should sort out the past and plan for the future. At this moment, I will summarize my work over the past year as follows:

1. Property service work

Property work mainly includes all check-in matters for new owners, daily repair reports, complaint handling, charging, Maintenance of basic facilities and equipment, environmental sanitation, pest control; training, inspections by superior departments, etc. The main work of the management office in 20xx is the rectification of management fee collection and community public facilities and equipment problems. Based on the actual situation, on the basis of further understanding and mastering the collection methods of the service fee agreement, and through full cooperation with colleagues from various departments of the property company, part of the work has been successfully completed.

2. Office work

Office work is also a field of work for me. The work is complicated and complicated. To deal with a lot of complicated and trivial transactional work, I need to strengthen myself. Awareness, pay attention to speed up the pace of work; improve work efficiency. Mainly do the following two aspects of work: First, data entry and document arrangement. For the information documents and relevant meeting minutes involved in the management office, I carefully entered, arranged and printed them. According to the needs of the work, I made forms and documents, drafted reports, etc. Twenty archives management work. After arriving at the management office, systematic and standardized management of files is a regular task for me. I adopt a combination of daily maintenance and regular centralized sorting to classify and archive files, and do a good job in registering and processing sent and received documents.

3. Do a good job in the financial work of the management office carefully

Do a good job in the financial work patiently and meticulously.

Since taking over the financial management work, I have carefully checked the financial accounts, cleaned up the financial relationships, strictly enforced the financial system, and done a good job in every account to ensure the balance of revenue and expenditure. The first is to do a good job in each entry and exit account. For each entry and exit account, I can record and register each category according to the accounting classification rules. At the same time, carefully check the bills and keep detailed records. The second is to conduct routine reconciliations every month. In accordance with the financial management system, I detailed the income and expenditure of the month, prepared financial statements on a regular basis, and conducted reconciliations in a timely manner according to the company's requirements. There were no omissions or misstatements. The third is to reasonably control expenses. Reasonable control of expenses is an important part of achieving profitability. I insist on starting from the interests of the company and actively assist the leaders of the management office in managing finances. Especially in terms of recurring expenses, we strictly control procurement, consumption and supervision to prevent extravagance and waste, and also put forward some rationalization recommendations.

4. Be conscientious and responsible for the greening maintenance of the park

There is currently a shortage of greening workers. It is winter, and the greening situation in the park is relatively severe. We mainly do the following two aspects: First, Do a good job in the daily maintenance of the park's greening and facilities; second, promptly clean the roads and corners and remove snow, and do a careful handover and acceptance. A concise and brief summary of the work of the property company 3

20xx is the year when our property company started and developed. During this year, with the care and support of the company's leaders, we have always implemented the spirit of owner first. According to the actual situation of our company, we have further streamlined and improved management work while providing good services. In accordance with "project programming, work The requirements of "standardization, high-quality service, and scientific management" have gradually put the company's management work on the track of standardization. The property management work has achieved certain results and has received praise from the majority of employees. This year's work is summarized as follows:

1. Management of upper and lower water internal network.

The water supply and drainage pipes are the lifeblood of the community, which are directly related to the normal life of the owners. In order to do this work well, we conducted water supply and pressure tests on the pipelines, and tested the water supply in individual buildings one by one, and closed the water. Test, ball passing test, etc. A detailed management plan has been formulated, and the responsible person will conduct regular inspections to ensure that the upper and lower water pipes are smooth and meet the needs of the owners.

2. Management of public facilities and equipment.

In order to ensure the normal life of the majority of residents in the community, we have formulated complete maintenance and upkeep plans and emergency plans in terms of management of public facilities and equipment, so that daily inspections are registered and minor maintenance There are records, a maintenance hotline is opened, and the management requirements of maintaining facilities and equipment in place, timely maintenance, and normal operation are basically met. The integrity rate of public facilities and equipment reaches more than 95%.

3. Safety precautions: Safety precautions are the top priority in property management.

In order to provide owners with a safe and comfortable living environment, we conduct strict pressure inspections on the fire pipelines in the community. The qualification rate of strong current lines, facilities, and equipment shall be strictly in accordance with the procedures.

4. Strengthen management and service work: improve service quality and do a good job in maintenance services.

Maintenance service work is an important part of property management. For this reason, we pay close attention to the timeliness and completion rate of maintenance work, regularly maintain and inspect various facilities, and repair and handle problems in a timely manner if problems are found. Ensure normal use by the owner. Under our supervision, the project team processed the roof waterproofing area of ????2,000 square meters of each building. Throughout the year, 67 minor repairs were completed, 12 emergency repairs were performed, and more than 100 meters of sewer pipes were replaced.

5. Strive to improve the management level and promote the upgrading of property management.

First of all, provide professional ethics and skills training to employees to improve their professional quality. The comprehensive quality of employees is closely related to the service quality and level of property management. Based on this situation and combined with the actual situation of the employees in the department, detailed training plans and assessment methods were formulated, and employees were regularly educated and trained on professional ethics and business levels, and business skills training was conducted regularly to enable employees to gain ideological Enriched and improved business skills, a total of 8 personnel trainings were organized this year.

6. Existing problems:

Although we have achieved certain results in one year's work, there are still many shortcomings and many areas that need to be improved and strengthened.

Specific manifestations include:

First, the overall quality of employees needs to be further improved.

Second, there is insufficient communication and understanding with the owners.

Third, the management of public equipment and facilities needs to be strengthened.

In view of the achievements and existing problems, we must strengthen the professional quality development education of employees, strive to improve employees’ business skills, firmly establish the professional philosophy of “serving the enterprise, serving the owners”, and Do a better job, constantly improve our own property management level, constantly improve various management services in the community, and make our due contribution to the harmony of the company and the peace and contentment of the owners. The property company’s work summary is pithy and brief 4

20xx is a year of seeking development. During this year, with the care and support of leaders at all levels of the company, the Property Management Office has always implemented the corporate philosophy of "building a high-quality life" for the owners, followed the principle spirit of "owners first, service first", and based on _x's The actual situation is that while providing good property management services, we have gradually streamlined and improved various management tasks, so that the early stage property management work of the community has gradually embarked on a standardized track. The property management work has achieved certain results. This is in line with the company's leaders and employees. Inseparable from the hard work and dedication, the work in 20xx is now summarized as follows:

1. Completion of daily management goals in 20xx

(1) House management

House management is one of the important aspects of property management. This issue is particularly important in the early decoration stage of the owner. Looking at the leakage of upper and lower units, damage to the facade, damage to the building structure, and changes in house functions in each old property community There are many problems, all of which are due to insufficient management in the early stage, sowing the seeds of trouble and burying hidden dangers, thus causing difficulties and difficulties in the later management and service work. This problem has gradually evolved into a prominent problem that plagues the development of the industry. question.

To this end, in terms of decoration management work, we have focused on strengthening the following aspects of work:

1) We have formulated a "Decoration Work Guide" specifically for owners and decoration management. Clear guidelines are provided for the unit's "key parts waterproofing", "fire safety", "water and electricity pipeline direction", "self-use facilities and equipment installation", etc., so that owners and decoration companies can be informed of various management regulations and requirements in advance, and prepare for later management. Be prepared for the work;

2) Strictly control the approval of decoration applications, establish complete decoration management files, all decoration applications must submit the information and drawings specified in the decoration manual, and verify the details in the decoration application Strictly review the exterior facade and indoor structure, and give approval opinions and suggestions;

3) Establish a decoration inspection check-in system, arrange for various departments to carry out decoration inspections of decoration units in accordance with regulations, and conduct fire protection inspections Management, illegal decoration, and waterproofing projects carry out inspections according to departmental division of labor to nip illegal decoration in the bud;

4) Regularly organize special inspections and rectification activities for decoration, and conduct inspections and rectification activities that do not meet the requirements of management regulations phenomenon, rectifications were made, and re-inspections were implemented as planned. This work has been affirmed by most owners;

5) Starting from June 20xx, according to the needs of work arrangements, management The office has established a special responsibility system for renovation inspections. This work was organized and implemented by the security team leader. After relevant training and various preparations, it was successfully implemented and achieved good results.

(2) Community security and prevention work

Community security and fire protection work are the top priorities in property management. In order to provide owners with a safe and comfortable living environment, we We have paid close attention to the community security and fire management work, conducted regular on-the-job training and assessment for security personnel, formulated strict job execution standards, and adhered to the strict implementation of various work procedures, patrols, and patrol systems.

The security personnel were required to conduct careful inspections, perform duties in a civilized manner, and provide courteous services. In the early decoration stage, when the number of people entering and exiting was complicated and the hardware facilities were insufficient, they basically completed all the tasks assigned by the company.

1) Continue to implement the system of primary and secondary passes for construction personnel, and regularly set posts to clear the decoration units. This has greatly improved the effectiveness of safety management to a certain extent, and at the same time avoided customer complaints caused by delayed decoration situation and achieved good results;

2) In order to strengthen the supervision of decoration and transportation and avoid illegal use of elevators to transport decoration materials, the management office has implemented "deposit management for decoration and transportation" since the second half of 20xx "System", since the implementation of the system, the situation of materials staying in public areas overnight, damaging the sanitary environment during transportation, and illegal use of elevators for transportation has been basically eliminated;

3) Strictly enforce the entry and exit of personnel and items Management system, construction personnel enter and exit with certificates, other personnel must cooperate with the inquiry and registration when entering and exiting, and items taken out of the community can only be released after checking with the "release slip". With the strict implementation of these management systems, the safety of the community can be guaranteed ;

4) In accordance with the requirements of the fire management system, the Security Department arranges dedicated personnel to conduct special inspections of fire hydrants and fire extinguishers on a monthly basis to ensure that the fire protection equipment is in good condition. At the same time, it also conducts fire extinguisher configuration inspections for the shops in operation. Work, all shops currently operating have been equipped with fire extinguishers as required;

5) Due to various factors in the early stage, the management of vehicle access and entry in the parking lot was relatively chaotic. Manager Deng presided over a special rectification work, and After arranging and implementing relevant work, all vehicles entering and exiting have entered and exited with certificates, which greatly improved the safety factor of parking lot management.

(3) Management of public facilities and equipment

The good operating status and maintenance management of public facilities and equipment in the community are based on the early takeover inspection and income Based on the adjustment and running-in during the trial operation phase, _x is Guanghao Real Estate’s first small high-rise residential project. From the time the first phase of the building was delivered to the owner, we have always adhered to the working philosophy: "Strictly control the takeover acceptance and closely monitor the operating status of the equipment. ", for this reason we have implemented the following management measures:

1) Establish a system for initial inspection and re-inspection of equipment handover, such as the handover of elevator equipment. Due to various factors, the installation process of the elevator and the operation of the equipment The performance was not as good as ideal, but during the acceptance process, with the close cooperation of various departments of the company, there were problems with parts that did not meet the quality requirements. After coordination and follow-up, they were basically rectified;

　2) In the property management In the early stage of management, because the equipment is in the running-in stage and because its usage is different from the normal stage, faults occur from time to time. For this reason, the management office has strengthened communication with relevant units and conducted special discussions on existing problems. , and then adjust the focus of management work according to the actual situation. After hard work, the operating performance of the equipment has been greatly improved in the later stage;

3) Implemented a regular equipment inspection system to ensure equipment inspection And maintenance work procedures are posted on the wall. Maintenance personnel carry out regular inspections and keep records of inspections. Basically, the goal of timely discovery and timely handling of public equipment problems has been achieved.

(4) Environmental sanitation management

In terms of environmental sanitation, the management office has formulated strict cleaning procedures and inspection systems. The cleaning team leader organizes and arranges the cleaning work in relevant areas. Inspections and rectification work are carried out every day. Through the tireless efforts of the cleaning staff, the environmental sanitation of the community has been gradually improved. At the same time, in response to the harsh climate environment, we have carried out special cleaning work. There have been no safety incidents due to inadequate cleaning work throughout the year. ACCIDENT.

1) After each building is delivered to the owner, the construction unit’s cleaning and land reclamation is not in place and cannot meet the requirements of management services. In the early stage, due to tight staff and heavy work tasks, the management office will The responsibility for cleaning and land reclamation has been assigned to the post. While carrying out daily cleaning work, the cleaning post has excellently completed the cleaning and land reclamation work of each building, laying a solid foundation for the later environmental sanitation management work;

　2 ) In the early stage, due to construction reasons, the parking lot was in poor sanitary condition and had a lot of dust. Therefore, the management office made use of the wastewater from the waterscape and swimming pool, cleaned the parking lot regularly, and kept the parking lot in good condition within limited conditions.

3) When the owners first moved in, some owners often disposed of domestic waste in the elevators and elevator lobbies of each building, causing adverse effects on environmental sanitation and causing other problems. In response to complaints from property owners, the management office first posted a "warm reminder" and then identified the suspected residents through security and surveillance. After many patient explanations and persuasion by property management staff, the random disposal of household garbage no longer occurred.

(5) Greening management

In order to create a beautiful living environment for the owners, we have strictly implemented greening management measures. According to the progress of greening construction in xx community, we will cooperate with the company to actively carry out greening Maintenance management work, design and production of green warning signs and green belt fences, so that the green space is basically free from damage, trampling and public use; at the same time, formulate a greening maintenance plan according to the greening habits, fertilize and prune the greening in a targeted manner, through the hard work of the greening employees, The greening in the community is in good condition.

2. Existing deficiencies and prospects

Although we have achieved certain results in our work in 20xx, there are still many areas that need to be improved and strengthened.

First, the overall quality of the management staff is not high, their service awareness is not strong, and their ability to actually handle affairs needs to be improved;

Second, there is insufficient communication and understanding with the owners. It should be strengthened in future work;

Third, equipment and facility management need to be strengthened to ensure the safe and normal operation of facilities and equipment and avoid any impact on the normal life of owners, causing To the owners’ dissatisfaction with the management services;

Fourth, in terms of security management, there are still situations where personnel’s mentality is unstable and their work performance is seriously lacking, which needs to be improved in actual work.

In response to the above problems, in the work in 20xx, we will learn from experience and lessons, strive to improve the owner service skills and management level of employees, and do a better job.

In the new year, we will speed up the pace, continuously improve our own property management level, constantly improve the management work of the community, and contribute to the early entry of xx into an excellent property management community and the development of the company. Contribute.