I want to write a year-end summary of the monitoring room. The first point is the work and learning situation in the past year.

Over the past year, all staff in our department have thoroughly studied and implemented the spirit of the superior work conference, taking the iso9001 quality management system certification as an opportunity, insisting on focusing on the "four modernizations management" work, uniting and cooperating, and in terms of ideological work , so that everyone's ideological awareness of service and management has been further enhanced. In terms of internal management, relevant work can be implemented in posts and people. Comrades silently dedicate themselves to their jobs with their actual actions, which is better We have successfully completed various tasks assigned by leaders and other departments. We will now conduct a self-summary of the work of this department

First, hold regular monitoring room work meetings to promptly convey the spirit and content of our station’s regular meetings. At the same time, we summarize the work situation in the previous period, promptly point out and correct the shortcomings found in the work, and formulate a work plan for the next period of time so that our work can be completed in a more step-by-step and orderly manner. In addition, in the activities carried out by our station such as the "Year of Implementation of the Four Modernizations Management Work and the Year of Construction of Image and Style to Welcome the National Games" and the "Activity to Rectify the Ideology, Discipline and Style of Middle-Level Cadres and Logistics Agency Staff", our department started from the ideological understanding of employees, Convene regular department meetings with the theme of various activities, conscientiously convey the spirit of our station's activities, conscientiously implement the monthly learning content in accordance with department responsibilities, and carefully summarize and improve existing problems in management systems, methods, sense of responsibility, etc. based on our own work , further improve, to lay the foundation for further straightening out the work order, regularly organize employees to learn about safety production, regularly conduct safety inspections of monitoring and charging equipment, actively participate in safety fire drills organized by our station, and conscientiously complete the " "Women's Civilization Post" and the compilation of internal industry information.

Second, in the monitoring work, the monitoring personnel can work seriously in strict accordance with the requirements of the four modernization management work and the ISO9001 quality system standards, always maintain a high sense of responsibility, professionalism, strict work discipline, openness and fairness , impartially give full play to the supervisory role of monitoring and the dispatching function of the monitoring room, continuously improve work quality and efficiency, operate the system in strict accordance with the operating procedures, cut and videotape the screen from time to time, and make timely and accurate records when problems are discovered, "all day long" "System" strictly monitors the operation of the monitoring system in each lane and square, promptly discovers any abnormal situations that occur and reports them to the leadership in a timely manner, strictly maintains confidentiality, fills in various registration forms and reporting materials for each shift carefully and truthfully, and is comprehensive and comprehensive. Take clear notes, strictly use civilized language during work, properly control the tone and timing of asking about front-line work conditions and reminding them, be brief and concise, avoid chatting with front-line team members, insist on reviewing with the team every shift, and promptly point out deficiencies. At the same time, In accordance with the performance appraisal standards, we increase monitoring efforts, make full use of the large screen of our station, and play its role as an external window. Combined with actual work, our department can promptly open the large screen and promptly add publicity to the "Toll Highway Management Regulations" and "New Toll Collection" Standards" and other relevant policies and regulations, weather forecasts, safety warning slogans, National Games slogans, etc.

Third, regularly check the use of various facilities and equipment, solve problems in a timely manner, and promptly notify maintenance personnel for maintenance of equipment that cannot be handled, ensuring the normal operation of charging work and complying with various regulations. system and operate equipment in strict accordance with various requirements.

Fourth, earnestly receive inspections from leaders at all levels and video review work from relevant departments, conscientiously complete other tasks assigned by leaders and actively cooperate with the work of other departments, clean the environment on time, and conduct regular inspections of the monitoring room Carry out general cleaning and do logistical support work at the same time.

Fifth, the employees of our department also actively participated in various activities organized by our station, and achieved good results with everyone's efforts.

While affirming the achievements, we must also clearly see the existing problems and deficiencies. The main manifestations are: 1. We need to further consciously strengthen learning, and the reporting materials for each shift must be further summarized. Grasp abnormal work behaviors, discover valuable clues, look at problems through phenomena, further exercise analytical and judgment skills, and continuously improve the level of reporting materials.

2. Further strengthen civilized service. Pay more attention to sitting posture, mental state, conversations with squadron personnel, answering phone calls, etc., strictly enforce work discipline, and do not do anything unrelated to work. 3. The monitoring work records of individual comrades must be registered in time, mainly in the equipment warranty and maintenance registration form. 4. Further master business knowledge and do your best to deal with equipment failures.

In terms of opinions and suggestions, I would like to highlight some opinions and suggestions about my work department. As we all know, our station has made full use of the supervisory role of the three-level monitoring and spot inspection system to achieve the standardization and normalization of fee management work. Can it be done in On this basis, the "Charge Monitoring Record" recorded by the monitor of each shift is used as an additional task for the third-level monitoring, that is: the daily duty officer will strictly check the "Charge Monitoring Record" recorded by the monitor of each shift before the squadron gets off work. "Monitoring Records", focus on monitoring and put forward rationalization suggestions for objectionable areas, and the signatures are authentic, providing more reliable evidence for the spot-check monitoring and monitoring records part of the "Station Duty Handover Record Book" recorded daily and the monthly performance appraisal results. Based on this, the station leaders will conduct inspections or random checks on the "Charge Monitoring and Monitoring Records" every week. If there is anything wrong with the above humble opinion, please forgive me!

In the next step of work, our department will further increase monitoring, improve the sense of ownership, strengthen the sense of responsibility, do our job well, conscientiously abide by various rules and regulations, implement the spirit of various meetings, and actively participate in Various activities, conscientiously complete the work of compiling internal industry data throughout the year, and contribute to the development of our station!