Commitment letter of medical after-sales service

Commitment letter of medical after-sales service

In life, the commitment letter plays an increasingly important role in us, which is more binding than verbal commitment. So how to write a letter of commitment? The following is my commitment on medical after-sales service. Welcome to reading. I hope you will like it.

Commitment letter of medical after-sales service 1 I. Quality assurance

We solemnly promise:

1. Ensure that the goods (including products and services) are brand-new, unused, made of first-class technology and the best materials, and fully meet the quality, specifications and performance requirements specified in the Commitment for After-sales Service of Medical Products.

2. Ensure that the provided goods (including products and services) have satisfactory performance during the service life after correct installation, normal operation and maintenance.

3. Be responsible for any defects or failures caused by design, technology or material defects during the quality guarantee period of the goods (including products and services) (twelve months after the final acceptance of the goods).

4. According to the results of Party A's own inspection according to the inspection standards or the inspection results of the local commodity inspection authorities, or during the quality guarantee period, if the quantity, quality or specifications of the goods (including products and services) are inconsistent with the commitment letter of after-sales service of medical products, or confirm that the goods (including products and services) are defective, including potential defects or the use of unqualified materials. After receiving the customer's inquiry, respond immediately and solve it in time.

5. Repair and replace the defective goods or parts free of charge within seven days after receiving the buyer's notice about product quality problems.

6. Free warranty period of products

The product quality guarantee period is 1 year;

During the warranty period, all products are guaranteed by three guarantees;

After the warranty period, the product will be maintained for life, and only the material fee will be charged; At the same time, it also provides product development information to facilitate product updates. Consumable parts of products are charged at the lowest cost price for life.

Second, after-sales service commitment

1, providing product technical data and development information;

2. Provide spare parts free of charge during the warranty period;

3. Enjoy product information update and product selection service for life;

4. Provide free on-site training for related products;

5. Supply of consumables during the warranty period;

6. Organize technical and operating personnel to carry out equipment operation and quality tracking services on a regular basis;

7. Response:

Our company will provide after-sales service as promised, and the product warranty period is one year. During the warranty period, free calibration and maintenance will be carried out according to the warranty terms.

Our company promises to respond to customers' requirements within 24 hours.

8. Scope of service:

All products involved in this project and other safety protection products that may be involved.

The third is the after-sales service system.

After-sales service contact form

Bidder:

Xxx Electric Appliance Development Co., Ltd. of xxx Province has an after-sales service and maintenance network approved by Zhuhai Gree Electric Co., Ltd. in Quanzhou, which has a number of skilled maintenance engineers trained by Gree Company. And equipped with the easy-to-wear accessories of Gree products.

1, warranty period

Strictly follow the manufacturer's warranty period and issue valid invoices for the purchased goods. We provide six-year free warranty for Gree air conditioner, including compressor, various fan motors, main control board, receiver, thermostat and remote controller.

2. Replacement cycle:

If there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace the new goods or other equipment of the same or higher grade, and all the expenses incurred in the replacement process shall be borne by us.

3, equipment installation and debugging

After winning the bid, we are responsible for sending the equipment to the buyer's place free of charge after preliminary acceptance, and providing free installation of the equipment. Before the equipment installation, we will send personnel to conduct on-the-spot investigation and design the installation and debugging scheme to ensure the reasonable design, reliable operation and convenient maintenance of relevant lines. We are responsible for organizing professional technicians to install and debug the equipment.

4. Maintenance service

We promise to respond within 30 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the maintenance and replacement of spare parts and goods not caused by improper operation. After the warranty period ends, we will continue to provide maintenance and repair, and make on-site repair within 4 hours after receiving the user's maintenance report, and the maintenance fee will be implemented according to the manufacturer's standards.

xxx

20xx year x month x day

Commitment letter of medical after-sales service 2 XXXXX Medical Device Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":

1, XXXXX company will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;

2. Disposable sanitary products sold by the company will be replaced free of charge if they are damaged artificially due to quality problems;

3. After receiving the purchase call, our company will respond within 24 hours, and deliver the goods as soon as possible without special irresistible reasons, and actively provide convenient and fast quality services;

xxx

20xx year x month x day

Commitment letter of medical after-sales service 3 I. Service mode

1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.

2. On-site support: If the fault cannot be diagnosed by telephone, engineers will be arranged to go to the site to analyze the causes, make plans and eliminate the fault.

The second is service commitment.

1, timely service response;

2. Effectively solve problems;

3. Service process specification;

4. The service content is comprehensive.

The equipment provided by our company shall not be less than the specified warranty period. In case of quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If the problem cannot be solved within 24 hours, the corresponding products will be replaced on the same day to ensure the normal operation of the equipment.

Third, after-sales service content

1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.

2. After each service, a formal after-sales service report will be submitted to the customer.

3. Service plan: See the tender documents for details.

4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.

5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.

6. Installation and debugging: provide free installation and debugging of goods, and make installation plan and installation and debugging according to the scheduled plan and the actual needs of users.

7. Information: After installation, provide necessary documents and all information about the project free of charge.

xxx

20xx year x month x day

Commitment letter of medical after-sales service 4 Our company makes the following commitments on the quality and service of the products sold:

1. Warranty maintenance: xxxx equipment sold by our company is guaranteed for one year (except for human factors and consumables), and products beyond the warranty period are provided with lifelong maintenance service.

2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ), we will bear all the expenses in the transportation process. The products can be safely transported to the designated place, and people will be sent for installation and debugging.

Three. Maintenance response: If there are quality problems during the three-guarantee period, the company promises to give a reply within 24 hours after receiving the user's notice, and provide lifelong maintenance service within 7 working days for products beyond the warranty period.

4. Accessories service: The price of maintenance accessories outside the warranty period, our company promises to supply at the product cost price.

Five, for the products provided, including puncture needles, we promise a two-year warranty. If there are any quality problems, we can replace them with new ones for free (the warranty period will not be extended).

xxx

20xx year x month x day

;