Senior Teller of Agricultural Bank of China × Sub-branch —— Let Youth shine in the financial industry

Xx, female, born in ×××, is currently in junior college, and now she is a teller in Xincheng Branch of XX Branch. Joined the Agricultural Bank of XX in XX, and obtained the qualification certificate of fund sales of the Securities Industry Association and the qualification examination for banking practitioners "Public Foundation" organized by the Banking Association in XX. Now her main deeds are as follows:

First, improve the service concept and cherish professional life.

Comrade XX can adhere to the Party's line, principles and policies, keep in line with the CPC Central Committee in thought and action, care about current events, earnestly study and faithfully practice "Theory of Three Represents" theory and Scientific Outlook on Development, love his job, sincerely serve the cause of Agricultural Bank of China, be conscientious and conscientious in his ordinary post, actively participate in social practice and youth volunteer activities, complete various tasks, and obtain certain achievements. She has a sense of responsibility and mission, can face challenges directly, stick to her post, actively participate in competition, and has the spirit and courage to work hard for the cause of ABC. At the same time, she realized that "banks sell services", so she was able to work hard, strengthen her confidence, constantly adapt to changes in the environment, change pressure into motivation, change passivity into initiative, strengthen counter service, firmly establish the idea of "prosperity and decline of career", cherish her career, take the initiative to meet challenges and constantly overcome difficulties. She can establish a correct world outlook, outlook on life, values, fame and fortune, strive to cultivate good ideological and moral character and professional ethics, constantly improve her thoughts, standardize all her behaviors, and strive to be a person who is beneficial to the collective and the cause. I can actively participate in various activities organized by branches and business departments, and put forward that counter service should pursue the "four modernizations" service concept of family, science, skills and levels, and obey and serve the creation work with my own practical actions, which is well received by the unit leaders. In March 2007, Agricultural Bank of China participated in the women's demonstration post organized by the Women's Federation. When other representatives observed the work of ABC, she also demonstrated the operation of business skills, introduced the performance of ABC products and their agents, and fully demonstrated the enterprising spirit and excellent professional quality of female employees of ABC. She was able to devote herself to various reforms and business operations of XX Agricultural Bank with full work enthusiasm and serious and responsible attitude, obey the work assignment of the unit, strengthen her business knowledge study after changing from cashier position to accounting position, quickly adapt to the new work requirements, earnestly perform her duties, and contribute her regretless youth to the development of XX Agricultural Bank in an obscure position.

The second is to establish brand awareness and strengthen counter service.

She can seriously study Theory of Three Represents's theory and practice hard in her study and work. At the same time, we should be more strict with ourselves, always maintain the ideological advancement, be determined to make progress, serve the motherland and better serve the society, give full play to the advanced role of activists joining the party, and establish a correct outlook on life, values and world outlook. She can start from the usual, from the dribs and drabs, pay attention to maintaining the good social image of the Agricultural Bank of China, and have a strong sense of service and a high level of service. We can firmly establish the service concept of "customer first, self-improvement", regard customers as "God" and "relatives", think about customers' thoughts, be anxious about customers' urgent needs, try our best to provide warm, meticulous, patient and thoughtful service to every customer, and fully demonstrate the service level that a five-outlet employee should have. Be able to do customer consultation without shirking, answer patiently and be responsible to the end. At the same time, according to the principle of "from the outside to the inside" and the specific requirements of customers, we can handle every business flexibly, quickly, timely and accurately, never quarrel with customers, insist on using civilized language, provide sign language for special customers, and make customers happy and satisfied, which has won unanimous praise from customers. A client once commented on her in the suggestion book; "First-class service, skilled business and elegant quality. Financial elite! "

The job of a bank is to deal with people. Banks are related to the fundamental interests of thousands of households and depositors. Customers are closely related to ABC. Comrade Li Yaxian often demands himself by the standard of "If I am a depositor". Polite hospitality, warm reception, smile and satisfy customers. Counter service also has unique skills. She often analyzes and thinks about customers' psychology, analyzes depositors' psychology and deposit and withdrawal needs according to different age groups, receives and attracts customers in different ways and attitudes, and serves customers patiently, thoughtfully and meticulously. She knows that clients come to the bank for business. In addition to the "courtesy" of quality and civilized service, she also hopes that the bank counter staff can improve their work efficiency and shorten the waiting time. After she was transferred to the accounting post, she quickly mastered the operating skills of the accounting post, and her work efficiency continued to improve. Customers all want to do business at her counter. Among the counter tellers, her annual business volume is the first of all tellers. Whenever customers praise her for her good service attitude and fast work efficiency. She will smile and say to customers: "In our Agricultural Bank, every service window is like this." In words and manners, it not only publicized ABC, but also narrowed the distance between ABC and its customers and polished the brand image of ABC's quality and civilized service.

Third, improve professional quality and strive to be a "business model"

She can persistently encourage herself to improve her professional quality through "learning, learning and re-learning" to meet the needs of competition in the financial industry and better serve the development of ABC. Can adhere to the "learn from each other's strengths" and strive to grow into a "multi-functional" compound talent. First of all, she can practice hard, study financial regulations and various rules and regulations seriously, act in strict accordance with the system, operate in strict accordance with procedures, and master business operation skills skillfully. Secondly, she seriously strengthened her job training and business training, took the initiative to use her spare time and rest time, studied her business assiduously, and improved her business efficiency. Third, broaden your horizons and broaden your knowledge. While doing her job well and mastering the operation skills of this position, she can actively learn the business knowledge of other positions and master the operation essentials, laying a solid foundation for adapting to the work needs of other positions in the future. Fourth, she gave up her rest time and studied hard, from ignorance to mastery. In the qualification examination of fund sales organized by the securities industry association and the qualification examination of banking practitioners organized by the banking association, she. At the same time, she can also take the initiative to study other economic disciplines related to finance to meet the needs of the future reform and development of ABC.

Fourth, the work style is rigorous, regardless of personal gains and losses.

She has always adhered to a serious and pragmatic work style, meticulous in her work, strict in examining voucher elements, accurate and fast in business handling, and has never had a liability accident since she joined the work, which not only safeguarded the safety of ABC's funds, but also safeguarded its "three railways" reputation. At the same time, she has strong sense of organization and discipline. She takes it as her duty to maintain the good social image of ABC at any time and place, and regards the collective interests as the interests, and always completes all the assigned work to the letter. Although she is currently engaged in accounting work, she can always volunteer without complaint, give up rest and work overtime without asking for return, especially when she goes to the countryside to collect tuition and fees twice a year in spring and autumn. She has always taken the lead and made due contributions to the cause of Agricultural Bank of China. In life, she is diligent and thrifty, caring for her comrades. She feels that she is young, has less housework, and works overtime on holidays to give convenience to others. At work, she is always the first to open the door, clean up and get ready for business. After work, always carefully check the safety of all kinds of equipment, and then close the door at last.

Comrade XX always remembers this sentence: look down on honor, look down on yourself, and look far. It is because of her love for her career that she struggled step by step in her ordinary post. She is never satisfied with her achievements and honors. In her own words, "achievements and honors can only represent the past, and the future has a long way to go." To sum up, she has good ideological quality and excellent business skills, which meets the evaluation conditions of "business model".