AI voice technology makes robots "talk" better-Puqiang information makes intelligent interaction more real and more temperature-sensitive.

"Hello, this is the bank card loss reporting center. What can I do for you?" The clear, civilized and standardized voice on the phone may not come from a professional customer service staff, but from an artificial intelligence voice customer service robot developed by Puqiang Information Technology (Beijing) Co., Ltd. (hereinafter referred to as "Puqiang Information").

At present, the customer service centers and marketing departments of several large commercial banks and joint-stock commercial banks in Haidian District have launched AI voice customer service robots, which can allow citizens to handle basic services including quality inspection and analysis, automatic incoming and outgoing calls, etc. without leaving home. At the same time, compared with the voice of traditional robots, the AI voice technology developed by Puqiang Information Technology Co., Ltd. can make the voice of robots closer to reality and more communicative.

Building a communication bridge between enterprises and consumers

With the rapid development of China's economy and society, people's consumption level and consumption scenarios are constantly upgrading, and the demand for customer service posts by different enterprises is also increasing. However, it is not optimistic to ensure the effect of user consultation by increasing the labor cost of customer service, and the increase of cost does not mean the corresponding increase of customer service effect.

The surge of manual customer service needs to face a lot of professional knowledge and heavy daily consultation; The increasing number of consulting users need to face the slow response of customer service, long waiting time and many consultation time restrictions; Enterprises need to face multiple realistic problems, such as the increase in labor costs and the difficulty in ensuring the standardization of services. In the era of digital finance, how to effectively solve problems by means of science and technology? The application of intelligent customer service makes intelligent customer service+manual customer service become the way to break the enterprise.

Puqiang Information is an artificial intelligence enterprise hatched by Haidian Pioneer Park. Over the years, the company has insisted on independent research and development, mastered the core technology of voice, gradually formed its own product barriers and technical advantages in the AI voice industry, and strived to make people's lives more scientific and intelligent by constantly updating product technology.

Communicate with users in a humanized way

Voice intelligent customer service is simply understood as a kind of non-artificial intelligent robot. Its essence is an artificial intelligence information system that uses machines to simulate manual (using natural language) communication with users, which enables machines to complete barrier-free communication with people. It adopts many intelligent human-computer interaction technologies, including natural language understanding and machine learning technology, which can identify and understand the questions raised by users' voice forms, understand users' intentions through semantic analysis, communicate with users in a humanized way, and provide users with information consultation and other related services.

"From the product level, it can be installed and used by customers, that is, after installation, it can directly connect with customers' existing systems seamlessly." Wu Yanhui, vice president of Puqiang Information Solutions, introduced that Puqiang Information has obtained more than 1 patents and software copyrights based on the core technology and expert technical management team. The company is committed to creating a "technology+product+service" model to provide customers with omni-channel voice interaction technology, integrated artificial intelligence, deep industry solutions and smart marketing solutions for voice data analysis.

Help production and life to improve quality and efficiency

According to statistics, intelligent customer service has been able to solve 85% of common problems in application, and its cost is 1% of that of manual customer service. Artificial intelligence can not only facilitate people's production and life, but also save people a lot of time.

relying on the AI capability platform, puqiang information builds multi-scenario intelligent solutions such as AI+ intelligent customer service, smart city, smart government, smart car and smart home. since its establishment, it has reached strategic cooperation with many well-known enterprises at home and abroad, and intelligent customer service products are widely used in car voice and financial industries. "Now we can help banks do this remote operation through this artificial intelligence technology. For example, when customers are not on site, we can complete applications such as transfer, card opening and installment for customers." Wu Yanhui said.

in addition to applying artificial intelligence to automobile, finance and other industries, puqiang information is also committed to bringing convenience to the elderly to the greatest extent. "Many elderly people don't know how to use smart phones. In view of this situation, we have specially developed a' digital person' product, that is, there is a virtual person who can talk to the old man directly when he turns on his mobile phone, so that he can directly complete the operation through the natural interaction of voice without pressing the button." Wu Yanhui introduced.