The difference between golden key and royal butler service

Golden key of international hotel organization

The prototype of "Golden Key" is1the "concierge" of European hotels in the early 9th century. The ancient concierge refers to the "key keeper" of courts and castles.

The international "Golden Key" is a global association with thousands of members in more than 39 countries and regions around the world. China 1997 joined the Association, with 4500 members in China 1350. Many members are located in hundreds of high-star hotels in China.

The slogan of "Golden Key" is: "Find an interesting life in the surprise of the guests." For Chinese and foreign business tourists, "Golden Key" is the general agent of comprehensive services inside and outside the hotel, a person who can be trusted during the journey, a loyal friend full of friendship, a person who solves troubles and an expert in personalized service.

In the blueprint of "Golden Key of China Hotel", there is always a clear goal: to make China's tourist hotel industry in line with the international standards, and at the same time to erect a brand internationally, which proves that "China's tourist hotel service is of high quality".

Europeans realized the importance of the "golden key" service as early as 70 years ago, and Americans began to learn and use the "golden key" service as early as 40 years ago, and realized the value of this reputable organization. In the United States, very popular hotels are often hotels that provide "golden key" service. Twenty years ago, Singapore and Hong Kong quickly promoted this personalized brand service in hotels in Asia.

"Golden Key" has a wide range of services: providing guests with the latest popular information, current affairs information and information about holding various activities in the city, and buying tickets for opera houses or football matches for guests; Make plans for group meetings to meet the individual needs of guests, including arranging formal dinners; Design itineraries for some big companies; Take care of the guest's children; You can even send goldfish for guests to friends on the other side of the world.

In some big cities in China, the "Golden Key" agency service is often set up in the hotel lobby. In addition to managing and coordinating the work of porters and doormen, they are also responsible for other concierge services. As the royal service brand of hotel industry in China, Golden Butler aims to train special service talents for high-star hotels to serve high-end customers, including "Golden Butler on the executive (business) floor, Golden Butler on the conference floor and Golden Butler on the sales floor", so as to provide reference and basis for high-end customers to improve their hotel service level. Gold housekeeper appeared in front of distinguished guests with the attitude of a gentleman and a lady, professional accomplishment and professional service; The service provided is different from the general hotel service. It not only accepts the entrustment of customers, but also predicts and analyzes their needs, and actively designs and provides service products that meet their needs. Golden Butler, English name BUTLER SEVICER, is a royal service brand that introduced the traditional British butler service into China and combined with China's national conditions. It is synonymous with hotel industry and quality service of property.

Royal Butler is an outstanding representative of a group of service providers who have been engaged in the service industry for a long time in the hotel industry and (property) service field in China, who are well versed in service, people-oriented, customer-oriented, and use their knowledge and skills to provide quality services to distinguished high-end guests. They appear in front of distinguished guests (owners) with the attitude of gentlemen and ladies, professional accomplishment and professional service; The services they provide are different from hotel services or butler services in general. They not only undertake the entrustment of guests, but also predict and analyze the needs of guests or owners, and actively design and provide service products that meet the needs of guests. The services they provide are professional, value-added, considerate for the guests (owners), humanized and extreme, and constantly meet and exceed the needs and expectations of the guests (owners).

The service concept of Golden Butler is: meticulous, thoughtful, complete and beautiful. Careful and thoughtful is the basic goal of gold butler's service. Perfection and beauty are the ultimate pursuit of gold butler service.