Summary of the work of the Government Affairs Hall

Summary of the work of the Government Affairs Hall

Summary of the work of the Government Affairs Hall. In real life, we who work in the government affairs hall need to write work summaries, and writing summaries is not easy. Then let me take you to a detailed understanding of the relevant content of the work summary of the Government Affairs Hall. Summary of the work of the Government Affairs Hall 1

Chapter 1

Since working at the center window, under the dual leadership of the center leaders and bureau leaders, as well as the care and help of colleagues, we have accelerated the approval process , improve service quality, enhance image, and increase satisfaction, and strive to build the agricultural machinery window into a window with "better service, higher efficiency, more convenience for the people, and better image". The study and work over the past year are now summarized as follows:

1. Improve ideological understanding. As window staff of the government affairs center, while serving the people, their thoughts should be unified into the decision-making of the county committee and county government, thereby improving ideological understanding. I am a staff member of the agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed in the study of business knowledge in order to apply it to actual work.

2. Clarify job responsibilities. In window work, I know that establishing a sense of responsibility and mission is the most important thing. Strengthen service awareness, strengthen service functions, improve service quality, deepen service attitude, and be cordial, dignified, friendly, enthusiastic, proactive, patient, and thoughtful. services. Window services are operated openly, fairly and openly, establishing a good image of the government and making the people feel at ease and comfortable. High-quality, efficient and convenient services make people feel at ease when doing things, solve the problems that people have difficulty in doing, and create a harmonious social atmosphere. At the same time, we patiently solve and answer the problems of the service people, and make the people, for the people, and serving the people the starting point and end point of the work, with the goal of helping the service people solve their problems, and clarify their work responsibilities.

3. Enhance business knowledge and improve efficient services. The window is an administrative function that represents the overall situation, so I must be enthusiastic and proficient in service, and be able to give correct answers to the inquiries of service recipients; when encountering people who have questions, I must be able to explain and explain patiently and meticulously Until they understand; when receiving service clients from other places, respond in Mandarin; when encountering service clients with limited education, be able to take the initiative to provide guidance; when answering the phone, be able to proactively say hello. Be loyal to one's duties and dedicated to one's job; be able to unite, coordinate and jointly promote work within the unit; have never had any disputes or unpleasantness with service recipients, and have not received any complaints or reports for failing to perform duties properly. Looking back on the fact that I have been working in the service center for a year, there are still some small mistakes in my work. I know that I need to learn more about business knowledge and be more strict with myself, so as to enrich my business knowledge and better serve Serve people and solve problems.

4. Direction of future efforts. In future work, we must strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service standards. We should study the policies of superiors and grasp the correct direction; change our work style and correct our thinking on window work; and regard continuous improvement of work style as an important means to promote work. I always take "serving as my own responsibility, facilitating the people, and contributing to society" as my motto, sounding the alarm from time to time, and striving to be a civilized and excellent window worker. I regard this summary as personal support, supervision and help for me. I will carry forward my achievements, overcome my shortcomings, forge ahead with fuller enthusiasm for work, and make new contributions to promoting the work and development of our county's government service window.

Chapter 2

In **, the window of the County Land and Resources Bureau in the Administrative Service Center aimed to optimize the economic development environment and carry out activities to serve the people and strive to be the first to create excellence, and effectively transformed the work style, improve administrative efficiency, optimize service processes, strive to create a one-stop service window, and truly realize the "one-stop" service of business processing window acceptance, window review, window charging, window certificate production, and window certificate issuance, so that the service The subjects have received efficient, fast and convenient high-quality services. So far, the window has handled 1,906 various approval projects, with an on-time completion rate of 99%. The annual work situation is briefly summarized as follows:

(1) Bureau leaders attach great importance to "window" work and provide strong support.

The main person in charge of the bureau attaches great importance to the window work and has visited the center many times to inspect and guide the work. The leaders in charge come to the center to sign in every week and communicate with the center leaders. The bureau issued two sets of uniforms to the staff and dressed them in a uniform manner, establishing a good image as window staff.

(2) Improve the service quality and service level of staff.

In order to further improve work efficiency, strengthen management, standardize operations, and improve service levels, the Land Window took the lead in launching service quality activities in the center, namely the "Five Ones" activities. The first is to remobilize the window staff to unify their thinking and deepen their understanding, so as to provide ideological guarantee for further improving the efficiency of window work and service quality; the second is to carry out self-examination and self-correction activities every quarter to compare administration according to law, standardize work, and enthusiasm Conduct self-examination and self-correction in terms of services and other aspects, perform advanced and push behind the lag; third, each person writes a work summary every quarter, connects the responsibilities of each position, finds shortcomings and makes rectifications; fourth, organizes a return visit to the company every quarter, and solicits door-to-door business visits Opinions and suggestions on window approval and service work; fifth, conduct business training every quarter to continuously improve the business level of window staff. The above activities have greatly improved the overall quality of window staff, and service quality and service awareness have been significantly enhanced.

(3) Innovate service mechanisms to achieve convenient and efficient window services.

1. Adhere to the "leadership window service system". The leaders in charge of the bureau go to the window office once a week to directly face investors and service people, and coordinate and solve problems on the spot. It embodies the service concept of "people-oriented, convenient and efficient" and establishes a good government service image. Conduct on-site inspections of window work conditions, staff service conditions, and enforcement of hall work disciplines.

2. Implement "six disclosures" to improve work efficiency. The Land Window strictly follows the document requirements, and the original commitment time of one month is unified into 7 working days after the receipt information is complete, and the certificate is collected. All fees at the window are paid uniformly at the central bank settlement window. In accordance with the requirements for standardized window construction, the "Service Guide" and "Project Notification Sheet" were placed at the window and provided with sample texts. In order to facilitate the masses, the efficiency of work has been improved. The staff at the land window work with the masses in mind and have the masses at heart. When the staff who came to do the work were unable to handle the matter in time because it was time to get off work, we took the initiative to delay the end of get off work and wait for the people to finish their work before getting off work.

(4) Strengthen system construction and strengthen window management.

1. Adhere to the "four systems" and strictly implement the "four prohibitions" and the "six no-nos".

2. The chief representative of the window is given full authority to handle the relevant business matters of the bureau. The chief representative is responsible for on-site review of materials and on-site approval to improve the efficiency of window handling.

3. Strictly implement relevant regulations on accountability for agency performance and behavior, and bureau leaders conduct irregular inspections. The focus is on window staff to strictly administer according to law, implement work disciplines, improve work efficiency, improve service attitudes, and solve people's difficulties, Promote work implementation and other aspects, and strive to build the window into a functional window.

2. Achieve results

Train staff to firmly establish the "four consciousnesses" and further improve the quality of window services. Further establish a sense of service, embody serving the people, convenience and benefiting the people everywhere, starting from satisfying the needs of the service objects, and taking the satisfaction of the service objects as the foothold; further establish a sense of responsibility, embody law-abiding and integrity at all times, and achieve "what you say you will do" ", action must be resolute", continuously improve the proportion of immediate processing, and eliminate phenomena such as "acceptance at both ends" and "extracorporeal circulation"; further establish legal awareness, embody administration according to law everywhere, put window work into a standardized track, and always ensure administration according to law; further Establish efficiency awareness, focus on the construction of "efficiency windows", actively innovate service methods, strive to promote standardized operations, and comprehensively improve administrative efficiency and service levels. Summary of the work of the Government Affairs Hall 2

Chapter 1

1. Ideological and political aspects

As a window staff, we must do a good job in window work and gain recognition from society. Recognition is not an easy thing. As a window staff member of urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I seriously studied professional knowledge related to construction project handling procedures, administrative penalties, and relevant urban and rural planning laws and regulations.

Because if you don’t master business knowledge, it will be difficult to adapt to window work.

2. Professional ethics

In window work, we should constantly establish professional ethics and service standards. I have always regarded "taking service as my responsibility, facilitating the people, serving the people, and contributing to society" as my professional concept and purpose in working at the window. Be dedicated to your job, actively perform your job responsibilities, and be strict with yourself.

3. Work

In the work, ensure that everything is in place so that the people who come to do the work can return with satisfaction. According to the service procedures established within the bureau, when all applicants are complete, fill in the Administrative Licensing Acceptance Notice; if the materials need to be supplemented and corrected after review, the "Administrative Approval Items Supplement and Correction Notice" should be filled in, and the applicant should be notified all at once of the necessary supplements and corrections. All content allows service workers to do less errands.

4. Next steps

Guard against arrogance and impetuosity, and work diligently. I will take serving the people as my motto at the window, sound the alarm from time to time, respect myself, police myself, Motivate yourself and strive to be a civilized and excellent window staff. Strengthen learning, have the courage to practice, read a lot of books, pay attention to collecting all kinds of information while studying from books, and absorb all kinds of "nutrition" extensively; at the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to complete your job Work better.

Chapter 2

The years pass by and the seasons flow by. I have been working at the tobacco window of the Government Service Center for nearly a month. Although it has not been a long time, I have truly realized the ordinary and difficult work of the service center window. There is no hustle and bustle of front-line work here, but it is the tobacco system connection. The bonds between ordinary people can better reflect the value of life, and also allow oneself to be exercised and improved, with a lot of benefits.

Each window is the forefront of a unit’s external acceptance of business. It is the closest and most closely related part to the broad masses of the people. The work attitude and efficiency directly affect the unit’s reputation and image among the masses. There you have to face people from all walks of life, but you must treat every visiting person with a sincere attitude and simple and simple language.

The most important thing about the quality of window work is reflected in the quality of service. Improving the political theory literacy and professional quality of window staff is a required course for us. Therefore, our window staff are required to be familiar with various business knowledge and service procedures, so as to be clear when service recipients come to the window for consultation. Most people's understanding of the work of the government service center is that it is monotonous and boring. Yes, it is not easy to do one difficult thing well, but it is even more difficult to do a hundred simple things well. I understand that daily work may not be difficult, but it is cumbersome and requires excellent patience and patience. This requires us to always adhere to a service concept of "rather than trouble ourselves a hundred times, rather than embarrass the masses once." Serve the people sincerely, and use your smile and enthusiasm to make everyone who comes to work feel that even a little waiting is a good time and memory.

Civility and politeness are the prerequisite and foundation of respect. Our staff try their best to warmly receive every service client who comes to the window, use civilized language, and make people feel that it is not rigid or stylized, but comes from the heart. Go to work and serve with this enthusiasm, and the service recipients will feel respected from the detailed service at the window. High-quality service is more reflected in the details of the service. For example, service recipients who come to the window for service often cannot handle it in time due to incomplete application materials or incomplete related procedures. Customers are anxious and inevitably have complaints. This requires us. Be patient and explain the relevant matters in detail. We have to face different types of people every day, and we need to respond with smiles, enthusiasm and patience, but sometimes there are differences in language and understanding, and even the attitude of the service recipients is very bad. At this time, we also hope to be understood in our tobacco The window counter mainly handles tobacco monopoly retail licenses. In order to improve the efficiency of business processing, it was previously promised to take 20 working days to complete the business, but now it has been increased to 10 working days, although it has brought a lot of pressure to our work. , but it greatly shortens the business processing time and is convenient for the general public.

At the same time, a large number of people inquire about the relevant conditions and procedures every day. Although the brochure placed at the counter has clear regulations, due to the lengthy and blunt text, some terms have been changed and are no longer suitable for continued use, and people often appear. I could not meet the application requirements after applying many times, and many people complained. Based on the brochure, I succinctly stated the main procedures and precautions for applying for a "smoking license", and attached the window processing time and contact. The phone is made into a separate small note for people in need; at the same time, disposable water cups and tea are also prepared at the counter window for the convenience of receiving people. This kind of service hopes to gain recognition and support from the masses, and also establish a good image of our tobacco department among the people. Summary of the work of the Government Affairs Hall 3

In 20××, our bureau conscientiously implemented the "Sichuan Provincial Government Affairs Service Supervision and Governance Measures" in accordance with the requirements of the 20×× work goals issued by the Municipal Party Committee and the Municipal Government to With the goal of building a "government service window with first-class services and satisfying the masses", we adhere to the "high starting point, high standards and high efficiency" of the government service center window work, firmly establish a sense of service, and better complete the various work objectives and tasks of the window. According to the requirements of the "Notice on Carrying out the Annual Target Performance Assessment of All Department Windows of the Municipal People's Government Service Center in 20××" (Chengzheng Center [20××] No. 54), in accordance with the "Target Performance Assessment of the Municipal People's Government Government Service Center Window" "Interim Measures for Assessment" (Chengzheng Center [20××] No. 34), conduct self-examination carefully, and score 100 points. The relevant situation is now reported as follows:

1. Standardized construction situation

In 20××, in accordance with the requirements of the Municipal Government Service Center, the bureau window staff strictly abide by various rules and regulations and work disciplines, uniform uniforms, wearing badges when on duty, identity boards, office supplies, office equipment and office materials placed neatly and orderly, going through leave procedures in accordance with regulations when going out for work or private reasons, and abiding by computer network operating procedures and office equipment According to the usage regulations, employees should not engage in anything unrelated to work during working hours; obey the work arrangements of the center and actively participate in meetings and activities organized by the center. The window discloses the legal basis, office phone number and commitment time limit for administrative approval matters, and produces a unified format service guide to facilitate the general public's access and inquiry, and consciously accepts the daily supervision of the masses.

2. Window services

(1) Strictly implement the centralized handling system for administrative approval matters for production safety. Our bureau has a window and a chief representative in the municipal government service center to handle 14 administrative approval matters for production safety. In March, in accordance with the principle of "what should be done must be done", our bureau once again issued the "Notice on Unifying the Handling of Administrative Approval Matters at the Municipal Government Service Center Municipal Work Safety Supervision Bureau Window" (Informed Work Safety Supervision Letter [20× ×] No. 52), requiring all district (city) and county safety supervision bureaus and relevant enterprises to go to the window of the municipal safety supervision bureau of the municipal government service center to handle all administrative approvals; all departments and offices of the agency are not allowed to accept any administrative approvals on their own, and "double-heading" is strictly prohibited Admission” and “Extracorporeal Bypass”.

(2) Handle administrative approval matters for production safety in accordance with the law. As of December 24, the window of the Municipal Work Safety Bureau of the Municipal Affairs Service Center had received 1,170 cases, accepted 1,158 cases, and settled 1,063 cases, of which 22 cases were handled. All matters were completed on time within the promised time limit. It was 100, and there was no case in the whole year that the matters accepted could not be completed on time due to the responsibility of the window staff.

(3) Enter relevant information promptly and accurately. In accordance with the relevant regulations of the Government Service Center, the window staff will carefully review the application materials in strict accordance with the requirements of relevant laws and regulations when accepting applications at the window. For those who meet the conditions, they will register the applications on the spot and enter them into the Government Service Center for processing. system and issue a "Notice of Acceptance" to the service recipient. This year, the 1,170 administrative approval applications accepted by our bureau have all their data and information entered into the processing system of the municipal government service center in a timely and accurate manner or reported in a timely manner.

(4) Implement the first inquiry responsibility system, one-time notification system and service commitment system.

When window staff initially review application materials, they can inform those who do not meet the conditions at one time of corrections, which facilitates the service and improves work quality and efficiency; for situations that cannot be resolved, window staff will follow the principle of first asking and taking responsibility. Do not shirk or argue, actively contact the relevant business offices of the bureau, and explain the work enthusiastically and meticulously; for matters that do not fall within the scope of the job, patiently and specifically inform the corresponding window for consultation or processing, and accurately inform the location of the relevant window Or the phone number of the relevant department; when there is a large number of things in the work of receiving goods, the window staff can automatically extend the working hours and work overtime to accept the application matters, paying attention to the urgent needs of the people, thinking about what the people think, and realizing the service commitment.

(5) Provide warm and smiling services to the public. The window staff always pay attention to appearance, maintain a good mental state, and insist on serving with a smile. Warmly receive calls and visitors, answer questions patiently, provide positive guidance, and behave in a kind and appropriate manner. Since the beginning of this year, the window *** has received more than 4,000 consultations from the masses (including telephone consultations). Because of the high-quality service, we received 36 feedback cards and 2 pennants from the people who served us.

3. Integrity and self-discipline

The window staff always strictly abide by the relevant regulations on integrity and self-discipline. During the review process, they insist on honest office work, fair review, no favoritism, and impartiality. Handle and resolutely eliminate the occurrence of dishonest behaviors such as "eating, taking, getting stuck, and asking for". For the people who come to work, regardless of their status or close relationship, they can treat them equally, receive them warmly, and handle them seriously, always keeping in mind that their words and deeds represent the image of the government. Keep the window work "fair and sunny" and achieve no complaints throughout the year.

4. Window system construction

Strictly follow the relevant requirements of the center to strengthen its own window construction and improve the leave system, work and rest system, attendance system and reporting and instruction system. Dress uniformly according to the requirements of the center, use civilized language, place office supplies, computers, and work materials in a unified manner. During working hours, sit in a dignified posture, do not play around, do not skip work, and strictly abide by the relevant regulations on computer security and network management of the Government Affairs Center. The administrative approval matters processing materials are archived and kept intact.

5. Outstanding achievements in work

(1) The department attaches great importance to and supports it and actively cooperates with the work of the Municipal Affairs Service Center. First, the bureau leaders attach great importance to window work and the selection of window staff. They convened a bureau party group meeting, studied and decided to select personnel with strong professional capabilities, high comprehensive quality, and familiarity with administrative approval matters as window staff, determined the chief representative of the window, and maintained The staff were stable throughout the year and successfully completed their own work and the work temporarily assigned by the center; secondly, they actively supported and cooperated with the window work of the Government Affairs Center and fully guaranteed the necessary office conditions for the window. The department responsible for the window business provided careful guidance on the business. Timely convey the latest work updates to the window staff, and the front and back offices work together to serve the masses; third, the main leaders of the bureau and relevant leaders insist on going to the window at least once a quarter to care about and guide the window politically, work and life work, communicate and communicate with the relevant leaders of the center and the window staff in charge in a timely manner to ensure the smooth development of the window work.

(2) Actively participate in parallel approval work. In June, in order to implement the spirit of the instructions of Secretary Chuncheng and Mayor Honglin on the parallel approval work to be broken through as soon as possible, according to the requirements of the Municipal Party Committee and the Municipal Government, our bureau actively cooperated and participated in the parallel approval work. Incorporate the processing of "Hazardous Chemicals Business License (Certificate B)" into the scope of parallel approval, provide legal basis, create approval process, optimize work links, shorten the processing time limit, and conscientiously do a good job in innovation of approval services.

(3) Actively promote online disclosure and improve work efficiency. The application forms and service procedures for matters handled by the Municipal Service Center and the Municipal Safety Supervision Window are published on the website of the Municipal Affairs Service Center and the Municipal Safety Supervision Bureau. Applicants can conveniently and quickly understand and download the application materials and processing procedures for administrative approval matters. , charging situation and processing time limit, improving work efficiency.

(4) Earnestly implement the internal centralized processing system for administrative approval.

In accordance with the unified arrangements of the municipal party committee and the municipal government and the spirit of the instructions of Secretary Chuncheng that "all administrative approval matters and processing links of various departments at the municipal level must be concentrated in one department," our bureau established a The Administrative Approval Division centrally handles administrative approval matters and unifies approval (review or approval), coordination, governance and process reengineering.

(5) Optimize processes, reduce links, shorten time limits, and streamline materials. Since the beginning of this year, in order to facilitate the public, our bureau has done a lot of work in optimizing service processes, reducing service links, and shortening service time limits. First, in accordance with the requirements of the Municipal Affairs Service Center's "Notice on Modifying and Standardizing Service Guidelines", in March, the original 10 service guidelines for production safety administrative approval matters were studied one by one and further modified and standardized to make them More scientific, reasonable and efficient; second, this year’s newly added fireworks and firecracker business (wholesale) licenses, preliminary review of hazardous chemicals safety production licenses, safety filings for highly toxic chemical use units, and preliminary review of safety production licenses for non-coal mining enterprises and other 4 administrative approval matters, proactively optimize the service process and reduce the approval process; third, in accordance with the requirements of the "Emergency Notice of the Municipal People's Government Government Service Center on Further Compressing the Approval Time Limit" (Chengzheng Center [20××] No. 32), After repeated demonstrations and research, the processing time limits for 13 of the 14 administrative approval items were shortened to varying degrees from the statutory processing time limits. Three processing matters, including "Preliminary Review of Fireworks and Firecrackers Safety Production License", "Completion and Acceptance of Safety Facilities Design Review for Non-Coal Mining Projects" and "Preliminary Review of Hazardous Chemicals Safety Production License", have been shortened from the statutory 20 working days to 5. working days.