What is the "Three Needs, Four Hearts and Five Initiatives"

What is the "Three Needs, Four Hearts and Five Initiatives"? The answer is as follows:

Third, be polite when receiving passengers, be kind when correcting violations, and seek truth from facts when dealing with problems. Four hearts means warmly receiving passengers, patiently answering questions, accepting opinions with an open mind, and working carefully. The five measures refer to welcoming passengers, supporting the elderly and caring for the young, solving passengers' difficulties, introducing travel knowledge and soliciting passengers' opinions.

Extended data:

The basic standard of railway passenger transport is to achieve three essentials, four hearts and five initiatives.

1, the so-called "three musts" refers to being polite when receiving passengers, being amiable when correcting violations, seeking truth from facts when dealing with problems and trying not to delay.

2. "Four Hearts" refers to being enthusiastic about passengers, patiently solving problems, accepting suggestions with an open mind and working carefully. 3. Five initiatives refer to taking the initiative to pick up and drop off passengers, supporting the elderly and caring for the young, solving passengers' difficulties, introducing passengers' information and soliciting passengers' opinions.

3. Operating Standards for Passenger Transport This standard specifies the operating procedures, items, contents and quality requirements for passenger transport at stations. This standard is applicable to passenger posts in passenger stations (except passenger dedicated lines). Post qualification requirements: professional ethics, dedication, discipline, obedience, unity and cooperation.

4, passenger training certificate and primary and above vocational qualification certificate. To implement the rules, regulations, orders and instructions on safety production and passenger transport. 3.2 Be responsible for checking the service equipment and facilities of the passenger transport business premises, and report for repair in time when problems are found. 3.3 Be responsible for emergency handling and reporting of emergencies in the operation area.

5, responsible for the supervision and inspection of the quality of cleaning work in the area of responsibility, do a good job in health, no smoking propaganda. 3.5 Be responsible for collecting passengers' opinions on station services, accepting passengers' complaints and helping passengers solve difficulties. Responsible for providing comprehensive services and key care for passengers.

6. Responsible for organizing passengers to wait and check in. Responsible for ensuring smooth access to the station and correctly guiding passengers to enter and exit the station and get on and off the bus in an orderly manner. Responsible for carefully checking tickets and collecting blocking points.