Personal year-end summary of service industry

Personal year-end summary of service industry (7 selected articles)

Time flies very quickly. In the blink of an eye, a year has passed. Looking back on this year's work, I believe everyone has achieved great results. It's time to calm down and write a year-end summary. The year-end summary is an opportunity for you to get a promotion and salary increase. The following is my personal year-end summary of the service industry. Welcome to share it.

personal year-end summary of service industry 1

1. Ideological aspect

Attach importance to theoretical study, strengthen political belief, actively participate in various activities, be able to learn relevant documents, reports and counseling materials according to their own work characteristics, and use them to guide their work by deeply understanding their spiritual essence.

2. Work

Do your job well, be diligent in your legs, mouth and pen, and assist the leaders to complete all the work successfully. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face and a satisfactory answer". Every time I see the people satisfied, I always feel a little sense of accomplishment as a staff member. Isn't there a song? "You are happy, so I am happy". After the ego, we must achieve the big ego and "the masses are satisfied", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and strive to be the staff assistant of the leader. In practical work, I combine theory with practice, work with innovation, broaden my thinking, and strive to adapt to the requirements of my job under the new situation. Through recent study, my theoretical level has been significantly improved, and my work is gradually on the right track. I will work harder, and there may be some hardships, but don't people often say that? Hard work is a kind of exercise, not to mention that we all share the joys and sorrows together, and only in hard work can we exercise our abilities; In hard work, you will fully embody your life.

III. Life

Personal life consciousness is gradually getting on the right track and getting rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape yourself with a brand-new self.

Fourth, there are shortcomings

First, the study of political theory is not enough. Although there has been some progress, we still need to continue to work hard in depth and breadth. Second, the work is not bold enough, and the innovation theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.

In order to do a better job in xx, we should set work and study goals, strengthen personal cultivation and theoretical study, so as to improve our work level, adapt to the requirements of our own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level of work in the past 12 years! Personal year-end summary of service industry 2

Looking back on the past year, it was a year of in-depth reform in our country, and it was also a year of rapid progress and fruitful results in all our work. With the care of leaders at all levels and the enthusiastic help of comrades, I kept learning and carried out civilized services in depth.

I. summary of thoughts

Civilized service is the external image of an enterprise. If an enterprise wants to gain a wide popularity and reputation in society, it is inseparable from the services it provides. As a special service industry, credit cooperatives should achieve good social benefits as well as economic benefits. As a service window employee of Xinhe, combining with my own work practice, it is the best way to establish a good image of Xinhe by providing civilized, efficient and high-quality services to customers. I only care about depositors, establish the idea of "depositors' interests first", keep in mind the purpose of "depositors first, service first, reputation first", and provide safe, convenient and fast services for depositors, so that customers can feel comfortable when they come, be satisfied when they leave. With noble professional ethics and sincere service attitude, we will expand the social popularity and reputation of Credit Cooperatives and contribute to the development of Guye Union.

Second, the summary of action

Civilized service can't be empty, superficial, indifferent and indifferent, and it can't be cold-faced and sarcastic; But should come from sincerity, from the heart, initiative and enthusiasm; We should be more enthusiastic about helping others.

service is endless, and customer satisfaction is my eternal pursuit. This requires me to work hard and sweat, constantly study, create a window of civilization, and establish the brand of Credit Cooperatives. As long as I really pay, why should I worry about not returning the true feelings? In the past year, I have carried out civilized and high-quality services from the aspects of service appearance, service language, service behavior, service quality and service discipline:

1. Always pay attention to my appearance whenever and wherever, giving people a dignified, steady, serious and serious appearance impression, and making customers feel a warm and relaxed humanistic environment, so as to trust me and support our credit cooperation work.

2. My manners directly reflect the quality of our whole collective, and I insist on using civilized language to make customers feel that the employees of Credit Cooperatives are polite and high-quality, and the service of Credit Cooperatives is civilized and high-quality.

3. Civilized service should not only shout slogans, but also be implemented in action. Every little behavior at work directly affects customers' understanding of credit and cooperation, and makes customers happy and satisfied with civilized and polite service behavior.

4. In order to serve customers steadily, accurately, quickly and well, I constantly strengthen my business study, learn from others' strengths, make up my own shortcomings, broaden my knowledge level, and strive to improve the service quality, laying a solid foundation for the overall improvement of our civilized and high-quality service.

5. Fiona Fang can't be made without rules. Serious service discipline urged me to strictly abide by various rules and regulations and financial discipline, and I did not say what I shouldn't say or ask what I shouldn't ask, which protected the business secrets of depositors and won the praise of customers.

no river can be formed without collecting streams; If you don't gather pace, you will travel a thousand miles. What I have done is just a microcosm of all the staff of xx Associated Press, and the real achievements are created by all of us. We are screws, so we should firmly stick to our posts and never relax; We are steel, and the civilized service standard is mold, which will surely forge us into qualified and excellent brand employees. As long as we all serve in a civilized way, the cause of credit cooperatives will surely flourish if we start from me. The year of 2xx is about to pass, which is a busy year and a brilliant year. With the care and support of the superior leaders and the correct leadership of the manager, the hotel has made great achievements through the concerted efforts and hard work of all employees, Qi Xin, and the occupancy rate has always remained above x%. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee and rewarded by the hotel many times. I mainly do my job from the following four aspects.

1. Respect the leader and obey the command

In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, and do according to the requirements of the leader, without prevarication, cleverness, no complaints and hard work. For leaders to praise and reward, they can treat them correctly, without arrogance or rashness; For the deficiencies pointed out by the leaders in the work, they can be corrected in time, and they will not give up. Able to complete the tasks assigned by the leaders, often praised by the hotel and housekeeping manager.

Second, obey the rules and discipline, and do a good job in service

Abide by the rules and regulations formulated by the hotel, do not be late, do not leave early, get to work on time, handle the relationship between family and work well, have no leave record all year round, and be punctual in work. Do a good job of service in strict accordance with the workflow and leadership requirements, so as to keep the room clean, spotless, clean and tidy. When serving guests, you can correctly use civilized language, be careful, enthusiastic and patient, try to meet the requirements put forward by guests, and explain them clearly for the guests to obtain their understanding. When the hotel items are found to be damaged during rounds, check with the guests in time. When compensation is needed, clarify the facts and reasons to satisfy the guests.

Third, unite and cooperate, regardless of gains and losses

Get along well with hotel staff, help each other and care for colleagues. At work, after the completion of your own work, you can help other colleagues in time, not afraid of hardships and tiredness, be on call and not be narrow-minded. When there is a misunderstanding with your colleagues, you should focus on your work, communicate well, eliminate misunderstandings, and do a good job together. In our daily life, we should ask our colleagues about deficiency and cold. When they are sick, we can call them and visit them in the hospital in time. When our colleagues have something at home, we should pay attention to help them in time, so as to enhance our friendship and promote our work.

Fourth, learn with an open mind and strive to improve

Although I have been doing room service for seven or eight years, I attach importance to the basic skills and safety training organized by the hotel every time and take the initiative in action. Do it by ear, by eye, by mouth, by heart and by hand. Take notes when studying, listen carefully, ask questions if you don't understand, study in time when you get home, and deepen your impression. At work, try to figure it out carefully and apply it correctly. If you don't understand or can't, consult your leaders and colleagues, understand it, and leave no blind spots, so that your service level and personal quality can reach a new level.

V. Existing shortcomings and problems

1. Sometimes the enthusiasm for work is not high, and there is a phenomenon of procrastination. Sometimes there are many check-outs, the time is tight, the room is not carefully cleaned, and there are still omissions. When making rounds, there are many supplies, and sometimes people forget to register, which has caused losses to individuals and units.

2. The service level needs to be improved. Civilized and polite language is used less, attitude is blunt and lack of initiative.

in the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve my service level, unite my colleagues, be proactive, be obedient, serve and learn, and work together with all the hotel staff to make the hotel prosperous in the new year, with rapid progress and high performance. Personal year-end summary of service industry 4

Looking back on the past year, there were joys and sorrows in work, and the service and hygiene have been gradually improved and improved. However, to achieve "subtle" service, it needs to reach a new level. With the upcoming preparations for the opening of the new store, the following requirements and plans will be made through the summary and improvement of our own work:

1. Safety awareness: we should do a good job in reminding the office in time. Strengthen their own on-site inspections to ensure the atmosphere and safety awareness of guests' dining and improve their observation.

2. Hygiene requirements: check the hygiene situation through lunch for one year, and also require the intensity of dinner inspection, implement and improve it in strict accordance with the "Hygiene Inspection System" and "Hygiene Reward and Punishment System", and also strictly require lunch inspection to ensure that the dinner is equally hygienic and qualified, and evaluate the hygiene work as a consumer.

third, service requirements: details determine success or failure. The daily "service patrol inspection record book" is based on the service at 13 o'clock, and it is to rectify or report the shortcomings of the service quality in the meal, so that employees can understand the importance of the service in the meal, comment on the service after the meal, sum up the service experience, and require the standardization of each employee's operation with active, enthusiastic and thoughtful service.

fourth, establish a set of performance evaluation table, conduct assessment and cultivate internal talents. The initiative, sense of responsibility and team spirit tests of "working ability" with pioneering, innovative, communication skills and working attitude are mainly used to evaluate employees' enthusiasm for work.

5. Develop a sound system process, understand the different job responsibilities of each post, do your own job well, and be binding, understand the actual situation in detail, sort out and analyze various problems, and prepare various plans that happened in the past year. Summing up experience, drawing lessons and taking the first step of reform. Clear division of responsibilities, good at system management, quality control and human control.

6. communication: strengthen the communication between departments and between posts, and improve the satisfaction of guests. Guests' satisfaction with the hotel is an important indicator to measure the quality of service, which requires us to fully cooperate with the exchanges between departments next year. In the daily problems, contradictions and unqualified places, through analysis, * * * is the same as the effective improvement measures.

VII. Stability of personnel: Judging from the current working conditions, the catering industry itself has a large turnover. First of all, we should do what the management should do, establish affinity with employees, cultivate suitable positions for employees, straighten the working mentality of each employee, meet the reasonable requirements of employees, conduct positive publicity and education, and create a harmonious working atmosphere.

8. Consciousness of saving: The hotel has been rated as a "green hotel", which will represent the sustainable development of the catering industry. To strictly adhere to the principle of "increasing revenue, saving energy and reducing consumption", employees must have a good sense of self-saving, intensify efforts to control costs, start from scratch, take the store as their home, and create a new "green" working atmosphere.

IX. Banquet reception: Pay attention to the matters needing attention in all kinds of banquets, understand the special requirements put forward by the guests, make good preparations before meals and stylize the environmental layout, make the guests feel a sense of belonging, implement the principle of "guests first", take pride in serving the guests and create a dining atmosphere for the guests.

grade service: implementing "quality service" can improve employees' service experience, measure the standardization, standardization and procedural requirements of service with "high" and "medium" grades, and give employees a stage to make progress and show themselves, so as to evaluate employees' service attitude.

Xi. Management requirements: To improve one's management vision, there will be various difficult problems in the work, and we should constantly overcome them. Without rules, Fiona Fang can't be achieved. We should serve people with virtue, be a manager with personality, dedication and thought, establish a stable "pyramid", start from trivial matters, and purge the requirements of discipline, organization and coordination.

XII. Training: 2xx is also the key work in the work. All employees should be trained once, so that they can improve their service level, skills and skills, gain experience from learning, eagerly improve their professional ethics, have high quality and high requirements, and start from the most basic service skills to form an excellent team. Personal year-end summary of service industry 5

has passed in a blink of an eye. In this short year, I have realized a lot and felt deeply. Through the social practice of this winter vacation, I realized the joy and glory of labor from my heart. My name is xxx, my age is 22, my native place is xx County, xx City, Hebei Province, and my social practice occupation is salesman. For economic reasons, my family opened a shop in this village in XX. Because our school had an early holiday, I had planned to take part in some social practice about self-specialization, but I saw my parents busy, and I thought the Spring Festival was coming soon.