I work in a restaurant. I'm a little busy today. The guest is urging food. I told him that the scrambled eggs with tomatoes you ordered were scrambled in a pan. The guest doesn't believe me and walks

I work in a restaurant. I'm a little busy today. The guest is urging food. I told him that the scrambled eggs with tomatoes you ordered were scrambled in a pan. The guest doesn't believe me and walks into the kitchen? For customers, eating in restaurants is not only a blessing, but also an experience. It's normal for the kitchen to be too busy after dinner, but customers don't necessarily pay the bill. Customers feel that the service is slow, the service is not good and the experience is poor. They may not want to come again next time. Sometimes customers complain when they are unhappy, which makes our waiters feel uncomfortable, but they are misunderstood. So today I will share with you these four words to urge food, which can make our customers not only not rush, but also have more experience and affection!

First, the nomination method. We can say this: Zhang San, our store manager, will bring the braised pork you want soon. A moment, please. Or: Our chef Li Si is cooking this dish for you. A moment, please. I suggest you go around the kitchen and say this sentence again. Although they may never know who this Zhang San or Li Si is, customers will feel warm and safe when they know that someone is taking care of them and paying attention to them.

Second, the time method. We can tell the customer that there are two more dishes, and it's your turn. A moment, please. Or: just two minutes. A moment, please. Telling customers the exact waiting time can reduce their anxiety. In fact, he is very practical at heart.

Third, the urging method. "Can I help you hurry up? It will be fine soon. " If it is not far from the kitchen, it is better to shout at the kitchen and be sure to reply to the guests after dinner. Imagine if the waiter took out the walkie-talkie professionally when the guest was urging the food. Is the dish at table 7 ready? Please help rush it, then smile and apologize, or apologize politely first. This kind of customer experience is different. In addition, if it is after asking the customer, reply to the customer and say that our chef is cooking our food. Please wait a moment, and then we will eat slowly.

Fourth, interactive method. "What do you think of our food?" Sometimes customers will answer very seriously. Sometimes I will perfunctory, "Not bad." At this time, the waiter should ask the customer more specific questions, such as: What do you think of the chicken soup? Honest guests will think this porridge is really delicious, have never tasted it so delicious, or the taste is still lacking this week. Hearing the customer's feedback, the waiter said, I have recorded your suggestion and reflected it to the chef. Next time you come to dinner, please remind me of my taste preference, and I'll ask the chef to cook this porridge for you to taste. How's it going? Hearing this, most customers will be moved by the sincerity of the waiter.

If you have mastered the above, at the same time, if some customers really wait for a long time, we will also make corresponding compensation. For example, when giving away some new products, snacks and fruits, you can say: I'm sorry for the inconvenience to your meal. This is a fruit specially given to you by our shop. I hope you can enjoy your meal. Therefore, when customers experience dishes, they must give customers the ultimate experience before they wait. This is the best customer experience.