Code of practice for beauty salon employees

Code of Practice for Beauty Salons

Beauty salons rose in the 199s and went through three stages: guided beauty salons, conservation beauty salons and restoration beauty salons. So far, they have developed into the stage of conditioning beauty. Guiding beauty salons only give simple auxiliary guidance on the usage and function of cosmetics, which are basically limited to selling products and have no technical content; Maintenance beauty salons can simply combine skin physiology with products and provide relatively professional care for the skin; The functional products and technologies of restorative beauty salons can change the defects of human appearance.

code of practice for employees of beauty salons:

1. General principles

(1) Love the motherland, support the leadership of the * * * production party, and abide by national laws, regulations and policies.

(2) Abide by social ethics, pay attention to professional ethics and be polite. Love your job, maintain your reputation, and observe labor discipline.

(3) love their jobs, be proactive, study hard the knowledge and professional skills of facial make-up, and constantly improve the business level and working ability of beauty salons, and improve the service quality.

2. Be loyal to your duties

(1) Go to work on time, and don't leave your post without permission during working hours, and don't be late or leave early.

(2) Personal calls are not allowed during working hours, and visitors are not allowed for a long time. Emergency personal calls are received by the department or personnel department.

(3) You are not allowed to eat, sit on the bed and read books unrelated to your business at work.

(4) guests are not allowed to argue, treat guests and colleagues with rude words, ridicule or laugh at guests, neglect guests, argue with others or make loud noises in public.

(5) At work, you should be warm, polite and considerate in receiving guests, use honorific words when talking with guests and colleagues, stand and serve in the standard posture required by beauty salons when on duty, and do not talk or chat loudly, or do indecent actions in front of customers, such as combing your hair, plucking your ears, picking your nostrils, etc.

(6) employees of beauty salons are not allowed to take advantage of their authority to make friends and relatives with special discounts.

3. Work attitude

(1) Courtesy: Courtesy is the minimum criterion for beauty salon employees. No matter how you treat guests or colleagues, you should treat them with courtesy and use honorifics. When serving guests, you should also "greet guests with greetings and talk with salutations." I hope to have a thank you when I leave the guests, and I want to apologize for mistakes and mistakes in my work. "

(2) Smile: Smile service is the basic requirement of beauty salons for employees. Smiles should be natural, decent and heartfelt, so that guests feel at home, warm, kind and relaxed.

(3) Efficiency: Do everything with efficiency, and do it when you say it. Don't shirk or procrastinate on the work, receive guests with a good end, and make clear the handover work.

(4) Responsibility: Be responsible for all work, and be highly responsible for guests and beauty salons.

(5) Honesty: honesty, reliability, integrity, no favoritism, no bribery, no greed for other people's money and goods, and no tips from guests.

(6) meticulous: careful, earnest, patient, meticulous, conscientious and meticulous.

4. Appearance

(1) Employees must wear work clothes when entering the post, and keep their work uniforms clean and tidy. The necktie cuffs should be buttoned, shirts should be placed in pants (skirts), and worn or black socks are not allowed.

(2) Keep your body clean, keep your hair clean, your nails clean, don't apply finger oil, don't eat smelly food at work, and keep your oral hygiene.

(3) Stand upright, chest out, abdomen in, head up, eyes looking straight, hands behind your back, feet in a V shape, and the left and right knees and heels should be close to each other.

(4) The sitting posture should be that the upper body is straight, the shoulders are relaxed, the chest is erect, and 2/3 of the stool surface is appropriate.

(5) Walk easily and steadily, hold your chest high, keep your eyes straight, and the stride should meet the standard.

(6) Behave properly in the post. No sneezing, yawning, stretching, ear and nose digging, hair combing, teeth picking, burping, excrement digging, manicure, whispering, laughing and chatting are allowed in front of the guests.

5. Obey the boss

(1) Employees must have a strong sense of obedience, and every employee must earnestly obey the boss's work arrangement and supervision, and complete their duties on time.

(2) Don't contradict your boss, and don't delay, refuse or terminate the work arranged by your boss without reason. In case of doubt and dissatisfaction, you can complain to the leader or personnel department according to normal procedures.

(3) If there is an accident at work and your immediate supervisor is not present, and it must be solved immediately, you can ask for instructions or reflect to the superior supervisor.

6. spirit of cooperation

the customer service of beauty salons depends on everyone's cooperation. The work of beauty salons is for the same goal, that is, to complete the technical service to the guests. Therefore, the employees of beauty salons must establish a sense of cooperation, and at the same time, create conditions for their colleagues to ensure the high quality and high level of service.

7. Work behavior and norms

Beauty salons have formulated work procedures and norms for each position, explaining the work steps of employees. Under normal circumstances, employees are not allowed to change at will. If they need to change, they need to obtain the intention of the relevant departments, and the beauty salon will make changes through certain procedures.

8. Service guideline

Paying attention to quality and improving service, so that guests can be impeccable with our service, is the same guideline for all staff in beauty salons.

9. Punch in and out of work

(1) Except for A-level employees, employees in beauty salons must go to work on time, and they must not leave early without the approval of the supervisor during working hours. Employees must work according to the schedule arranged by the department supervisor. If it is necessary to adjust or change the duty time, they must get the approval of the supervisor in advance, otherwise they will be punished as absenteeism.

(2) Employees must hand in their cards according to regulations when going to work. If you don't hand in your card, you will be treated as leaving early; If you don't get off work, you will be treated as absenteeism.

(3) It is a fraud to get a card on behalf of or on behalf of a client, and will be severely punished by the beauty salon.

1. Job number plate

Every employee will get an employee job number plate issued by the beauty salon after joining the beauty salon to confirm the employee's identity. Employees should wear the work number plate when they are on duty, otherwise they will be treated as absenteeism. If the work number plate is lost, they should immediately report it to the personnel department and go through the replacement procedures.

11. Employees' work uniforms

(1) After employees take up their posts, the beauty salon will provide uniform work uniforms. All work uniforms are the property of the beauty salon, and employee R must sign and receive them according to the procedures stipulated by the beauty salon, and use and keep them according to the regulations.

(2) employees must wear clothes at work, and keep the tools clean and dignified. Unless approved, you are not allowed to leave the beauty salon wearing or carrying a uniform.

(3) When the employee leaves his post, he must return the clothes to the beauty salon and go through the formalities of returning them according to the regulations. If they are lost or damaged, he will be compensated according to the regulations.

12. Beauty salon property

(1) Caring for beauty salon property is the duty of every employee, and every employee must form a good habit of saving electricity, water, products and consumables.

(2) Instruments and articles shall be used in strict accordance with standard operating procedures. If it is found that the instrument is damaged due to illegal operation, compensation shall be made according to the price.

(3) Without approval, employees are not allowed to take all kinds of articles in the beauty salon for their own use, otherwise they will be punished as theft. (4) If employees steal property, whether the stolen goods belong to beauty salons, guests or colleagues, they will be immediately dismissed from their posts and sent to public security organs for investigation. Code of Practice for Beauty Salon Employees:

1. Employees are not allowed to bring their mobile phones into the clubhouse service area when they go to work, and are not allowed to use the clubhouse phone to make personal calls.

2. When the room service light is on, other employees are not allowed to break into the room without authorization, except the consultant and technical director who assist the beautician in her work.

3. Employees who find customers' money and things in the clubhouse must hand them over to the administrative department of the clubhouse intact for handling. No possession, sharing or embezzlement is allowed.

4. Employees should establish a new fashion of being masters of their own house and being thrifty. When going to work, we should "turn off the lights when people walk, and turn off the tap when people leave", and do not waste water, electricity and gas for no reason.

5. Employees are not allowed to meet relatives and friends in the clubhouse service area.

6. It is forbidden to steal any private property belonging to the clubhouse or others. Once found, it will be severely punished.

7. It is strictly forbidden to disclose the commercial information, financial secrets and operating conditions of the club.

8. Employees are not allowed to chase and play, quarrel and fight, or make loud noises in the business area of the clubhouse.

9. Employees are forbidden to take advantage of their work to seek personal benefits from customers, and are not allowed to accept gifts or accept tips from customers.

1. Employees are not allowed to assemble and post slogans in the clubhouse without authorization and conduct illegal publicity activities. It is forbidden to spread rumors to confuse people and incite others to violate the rules and regulations of the club.

11. Employees should obey the work arrangement of the club, and may not refuse the work scheduling without proper reasons.

12. Employees should go to and from work through employee-specific passages.

13. When the commuter shifts, the equipment, facilities, tools, containers, instruments, money and materials within the scope of duties and the completion of tasks must be handed over clearly.

14. Customers who want to visit the clubhouse must obtain the approval of the general manager of the clubhouse in advance, and are not allowed to take people into important departments of the clubhouse or visit places where instruments, facilities and equipment are stored at will.

15. Employees have the obligation and responsibility to protect the club property and customers' money and goods. If economic losses are caused by dereliction of duty, the dereliction of duty shall be liable for compensation.

16. Employees shall abide by the safe operation procedures of the club facilities, equipment, instruments and tools. Without permission, it is strictly forbidden to install all kinds of electrical equipment and pull wires in the staff dormitory without permission.

17. Employees must be familiar with the location and usage of fire extinguishing devices in the work area of the clubhouse. In case of accidents, they should obey the unified scheduling and actively participate in the elimination work. If suspicious personnel are found, they should report to the general manager or administrative department of the club in time, and follow up and prevent them.

18. Employees must read and sign the documents, notices and regulations issued by the club within three days. Minutes of daily meetings shall be signed for confirmation on days. Otherwise, the consequences are at your own risk.

19. In addition to working hours, employees are obliged to participate in activities such as study, training, meetings, entertainment and sports organized by the club.

2. Employees must stick to their posts and work with full load and high efficiency. And set an example and consciously abide by the rules and regulations of the club.

21. In addition to serving customers, employees are forbidden to use public goods or do private work in the clubhouse, such as changing clothes in the guest room; Washing clothes (including work clothes) in the clubhouse; Use the club's paper, roll paper, hair dryer, etc.