Personal year-end summary of bank teller

Five personal year-end summaries of bank tellers

As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. Next, I will bring you a personal year-end summary of bank tellers. I hope you like it!

Bank teller's personal year-end summary article 1 Looking back on _ _ _, he worked in _ _ branch and sales department for several days. I earned more than 100 million in cash these days and paid more than 10 million. No counterfeit money can escape my eyes. There are many customers in the form of contact, some can clear the fog with a calm tone, some can cross the sea with a bright smile, but I can't. I use exaggerated and technical expressions to frustrate their rudeness and appease their hearts; I love my job and enjoy it. I am good at finding beauty in my work. During this year, I met two customers with added value, one with a smile like Ahn Jae Wook, the other with a charm like Hu Jun, and the other with a dignified version of Daniel Wu. I like to be clean and tidy in my life, and I will never let any residual banknotes mix into the new banknote team. In my spare time, I will clean the shop spotless, and the toilet will give off fragrance and reflect light. In line with the motto that it is better to write poorly than to remember well, read the documents carefully every time and record the new operations and new businesses in your private notebook for future reference; I am eager to learn. In the past year, I approached atm actively, cared about it and felt it. Finally, I am familiar with its spleen and take the initiative to take care of it on holidays. Everyone is on fire and every household is safe. As long as there is a new product, I will definitely touch it as soon as possible, but I don't know how to use it in case I need to use it. For the second door, I always follow the file steps to simulate the practice at the first time, execute it in a formal format, and become a habit with the best attitude; Know yourself and know yourself, and you will win every battle. Because our generation has the possibility of internet addiction, I always browse the homepages and latest financial reports of other banks, seek inspiration in my work, and cultivate myself to do something for credit cooperatives.

Time is running out! Come and go in a hurry Although I always feel tired, the time old man always doesn't feel tired and runs narcissistically every day! Looking back on this year, there are a lot of feelings-I have served the firm completely for a year, and the firm has also given me something that others envy-happiness!

Increase your work achievements-you did what others didn't do, from normal shift to shift, I did it in a down-to-earth manner, and I realized with my heart that the most profound understanding is "correct attitude and abide by rules and regulations;" Respect the leadership and obey the arrangement; Unite colleagues and ask for advice modestly; Clear goals, down to earth. "

After a year's work practice, I deeply understand the meaning of "counter work is the first image of a bank". Our image directly affects customers' first impression of our bank, which is related to whether we can retain customers, and more importantly, whether we can retain customers. This requires us to have a high comprehensive quality, and we must earnestly adhere to the service tenet of counter work, "warm and thoughtful, patient and meticulous, do every business for customers and satisfy them."

One year's work has made me deeply realize the seriousness of lack of business knowledge. This prompted me to learn more new things and make my business knowledge more comprehensive. Although we have increased a lot of business, the only way to ensure the continuous growth of our bank (even if it is only to ensure our generous treatment) is to continuously increase business. This requires me to absorb new knowledge to work smoothly and keep up with the pace of our bank.

To be a qualified counter clerk, it is not enough to have comprehensive business knowledge, but also to cooperate with active, enthusiastic and patient service. The most important thing in our work is to "greet and communicate with customers actively" according to the manager's requirements. I always take the initiative to introduce our business information and new products to some customers.

Good working attitude, business knowledge to keep up, but also need a good working atmosphere. The most important thing to create a good working atmosphere is to unite colleagues. Uniting colleagues is not eating and drinking, nor not arguing, but understanding and respect. Ask with an open mind, help each other, study together, and work together to get along well.

Through this year's efforts, I have greatly improved myself. First of all, I have increased my enthusiasm and pride in my work, especially when dealing with difficult business problems and difficult customers. Secondly, I improved my quality. Working at the counter made me understand that a person's life is to save "knowledge, experience and cultivation". The more you save, the higher the interest and the greater the return. Third, interpersonal skills have been improved. Through the communication with different customers, my knowledge, courage and talent have increased, my communication skills have improved, and my interpersonal relationship has been handled better and better.

Add a little bit of your idea-let the work give full play to your knowledge advantage. The care and help of the leaders made me like this job more and increased my pressure and motivation. I gradually grow and mature in my study and work, but I clearly realize my own shortcomings and need to improve my psychological quality, technical quality and comprehensive quality. Set new goals for yourself in the new year.

1, consciously strengthen learning, learn business theory, learn business practice, learn from colleagues around you, and improve yourself in all directions.

2, down-to-earth work, improve work initiative, not afraid of foreign affairs, not afraid of many things, not afraid of small things, in the practice of bit by bit to improve and improve themselves.

3. Improve one's own cultural accomplishment and strive to become an excellent banker.

Recalling the past, looking forward to the present and looking forward to the future, I believe that through our own efforts, tomorrow will be better.

Personal year-end summary of bank tellers The second year-end is approaching, saying goodbye to the old and welcoming the new. Over the past year, all work has been carried out in a down-to-earth and effective manner. In order to lay a good foundation for next year's work, I will summarize the work for the whole year of 20__:

As a first-line teller at the grass-roots level, first of all, I conscientiously implement democratic centralism, take the overall situation into account, obey the division of labor, have a correct ideological style, have a solid work style, dare to adhere to principles, strive for perfection and be pragmatic, forge ahead, and earnestly perform my post responsibilities. I love my job, I can treat every task correctly and seriously, I can flexibly reflect the financial policies and spirit of the party and the country in my work, I can take the initiative in my work, I can actively participate in various business trainings organized by the unit, I can seriously abide by the rules and regulations of the district bank, ensure attendance and make effective use of working hours.

In terms of business knowledge, I study business skills assiduously, and on the basis of mastering the original business process, I take the initiative to seriously learn new business, especially personal financial business. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. In this year's work, I have made substantial learning and progress, and my business operation is more rigorous. Establish customer information; Open a personal settlement account; For large cash withdrawals, I strictly follow the requirements of superiors and the People's Bank of China, and ask customers to provide relevant procedures and collect the required information. Familiar with and master the national financial policies and regulations, and can be implemented in combination with the actual situation; Strong writing ability, high writing level and strong oral expression ability; High level of cultural knowledge, strong level of professional theory, with the basic skills needed for their jobs; Be able to find problems through investigation, sum up experience and make suggestions, and have the ability to handle and solve problems independently; Rich work experience and wide knowledge. The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself as a CCB employee with comprehensive business and plan my career better. In my work attitude, I am enterprising, responsible, enterprising and devoted to my work. Serious work, positive attitude, regardless of personal gains and losses; Diligence, earnestness and hard work; Never be late or leave early for no reason. I always adhere to the principle of "work first", conscientiously implement various rules and regulations in the industry, be conscientious and work hard, always spur and improve myself with the service concept of "customer first", and strive to provide standardized and high-quality services to customers with the purpose of customer satisfaction. In addition to ensuring that I am fully prepared before going to work every day, opening the door on time and providing full service, I often use my personal rest time to actively promote our products to customers, such as funds, national debt, insurance and credit cards. And make the explanation concise and easy to understand, so that customers can understand and accept our products in the shortest time. For high-quality customers, I basically use smile service to "greet them when they come and send them when they go".

In addition, I patiently and meticulously explained personal savings business, personal e-banking and other personal gold business to customers, which was well received by customers. I can keep learning and accumulate experience. Through my own efforts, I have a strong working ability and can calmly receive customers' inquiries. In this year's job transfer examination held by the branch, I still carefully reviewed my theoretical knowledge and practiced counting money, even though I was close to production, and finally passed the exam smoothly. I feel that my professional ability, organization and management ability, comprehensive analysis ability, coordination ability, writing and language expression ability have been greatly improved. In my work, I apply the most convenient and feasible methods to the business operation according to the operating rules of the savings business and taking the customer's needs as the center.

Twenty years have passed. Looking back on my overall work this year, with the help of leaders and colleagues, I always strictly demand myself to study hard, improve my professional skills, improve the quality of service, be conscientious and responsible, have more and more experience, and be more confident to provide satisfactory services to customers. Over the past year or so, in the big family of _ _ bank, I have gradually moved from ignorance to maturity. My work this year is summarized as follows:

First, work hard and be dedicated.

When undertaking savings work, adhere to the end of business day by day to ensure that the accounts are consistent with the facts and the accounts are consistent. Be able to seriously handle the exchange business of RMB banknotes and damaged coins, so as to be punctual, neat, clean, firmly tied and clearly stamped on the hour. Serve customers with Putonghua and Sansheng, solve customer problems seriously, make a wonderful response to the rudeness of individual customers, do not hurt the gas, face the praise of customers, be modest and cautious, and be neither arrogant nor impetuous. After continuous hard study and constant tempering in practical work, I have mastered relevant business and rules and regulations and gradually become a business expert. With the development of business, the business of the window is climbing, and I am constantly summing up my experience and making progress. The monthly business volume is close to _ _, and the average daily business volume is close to _ _. This forced me to constantly remind myself to be serious and serious again, and to handle all the business in strict accordance with the rules and regulations formulated by the bank without fault for several months in a row.

Second, teamwork, * * * and progress.

What the banking industry needs is collective cooperation, and the strength of one person is limited. Therefore, we should not only be satisfied with doing our own work well, but also help each other with our colleagues. Exchange experiences with colleagues, learn from them, and tell them your experiences without reservation. Only when the overall quality is improved can the business level of the sub-branch be upgraded.

Third, strengthen business study and improve their comprehensive quality.

Actively participate in various exams related to the financial industry, expand business knowledge, and learn and master the accounting counter business during the break. With the help of my colleagues, I learned a lot. It's really a "threesome, there must be my teacher."

Although I have made progress in all aspects, I still have shortcomings. For example, although counting money will reach the standard, I still need to continue to work hard and make continuous progress.

To sum up, in this year's work, I strictly abide by the rules and regulations of the bank, be strict with myself, be enthusiastic about customer service, be friendly to colleagues, have a harmonious relationship with colleagues, be able to cooperate sincerely and explain to the leaders seriously. While constantly improving my work skills, I actively study the theoretical knowledge of the financial industry, take relevant exams and enrich myself. Thank leaders and colleagues for their care and help in the past year. I will make persistent efforts in my work in 20__ years and grow together with _ _ Bank * * *. Thank you!

Personal year-end summary of bank tellers 4 20__ year is approaching the end of the year in the busy and intense work of all bank employees. The end of the year is the busiest time and the most practical time in our hearts. Because looking back on this year's work, every employee has his own gains. Although the division of work is different, everyone is trying their best to contribute to the development of the industry. The annual work report is as follows:

First, pay attention to the quality of business accounting and implement various systems of the People's Bank of China, the head office and branches.

Under the organization of the accounting manager, I will study the system documents carefully every morning and summarize and modify them in combination with my daily work. Always insist on high efficiency in time and high quality in work. It has always been above the average in accounting quantity. There are no major errors and accidents in accounting quality, and it is controlled within two ten thousandths.

Second, strengthen self-management and do a good job in safety.

Never be late or leave early throughout the year, have a positive working attitude and complete the tasks assigned by the leaders. In terms of safety precautions, all kinds of official seals and seals used by tellers in their daily work are strictly kept in the warehouse every day; Be able to check the important vouchers and cash in your warehouse at noon and evening, and the accounts are consistent and do not exceed the inventory. As the storekeeper, the recipients of important vouchers and cash in the secondary warehouse can check carefully to ensure that the accounts are consistent with the contents. In short, everything is done in advance, and the work of the whole bank is developed steadily without making progress.

Third, cultivate your own operational ability and strive for the first place in all exams.

Driven by the organization of the branch accounting department and the branch accounting manager, we persisted in practicing basic skills and made rapid progress in counting money, keyboard and Chinese character input. In addition, in the quarterly examination and new employee examination organized by the branch, colleagues have formed an atmosphere of catching up with each other, helping each other and making progress together, and their test scores have always remained in the top 30. It embodies the spirit of uniting comrades and makes employees feel the warmth of the industry family.

Fourth, strengthen service quality and enhance service concept.

This year, organized by the accounting department of the branch, all tellers and lobby managers of our bank participated in the service quality study of Civil Aviation College. In the process of learning, I have a new experience of service. After learning, everyone's face is brand-new, the appearance is cleaner, the movements are more standardized, and the smile is more heartfelt, which makes me more confident to provide services to customers. In the service quality inspection of the branch, we delivered satisfactory answers with standardized and sincere services.

Fifth, make up the shortcomings and create new achievements.

Looking back on this year's work, I find that there are still some shortcomings in my work: a more careful attitude and a more approachable way of doing things, which I need to improve in my work and study next year.

The above is my work summary for 20__ years, and I will report to the leaders and employees of the whole bank. All the achievements in this year only represent the past. I keep all the lessons and shortcomings in mind and strive to improve. Work is day after day, and we believe that "dribs and drabs achieve extraordinary things." Today's accumulation will lead to tomorrow's glory.

In this year's work, I have gained substantial learning and progress, and I am familiar with and mastered the country's financial policies, laws and regulations, which can be better implemented in combination with the actual situation, and my business operation is more rigorous. Establish customer information; Open a personal settlement account; For large cash withdrawals, I strictly follow the requirements of superiors and the People's Bank of China, and ask customers to provide relevant procedures and collect the required information.

As a grass-roots business teller, every customer is a hard-working employee. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs. In my daily work, I follow the operating rules of savings business, focus on customer needs, start from every little thing, and apply the most convenient and feasible methods to business operations.

I remember one time when I was on duty, a customer rushed in with an anxious face, saying that his deposit slip and ID card had been stolen and asked to report the loss. According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time, according to the ID number provided by the customer, you can find his card number, and help the customer report the loss orally first to avoid possible losses. Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise.

Always remind yourself to adhere to the "smile service" and patiently and meticulously explain personal savings business, personal e-banking and other gold businesses to customers, which are well received by customers. I can keep learning and accumulate experience. Through my own efforts, I have a strong working ability and can calmly receive customers' inquiries. Take different working methods for different customers, and strive to provide customers with the best quality and satisfactory service.

Looking back on this year's work, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect. You need to continue to learn more business knowledge and common sense of life to expand your knowledge. With the care, guidance and help of leaders and colleagues, we should improve ourselves and be more strict with ourselves, thus contributing to the reform and development process of rural commercial banks.