The malicious "touching porcelain" in the takeaway complaint should be cured! How should merchants say "no" to malicious claims?

There are many people who think that spending money is God. Obviously, many people will maliciously touch porcelain in the process of ordering takeout, and it is obvious that the takeaway brother and merchants have not done anything that violates the relevant regulations. However, some buyers have been unrelenting, and they also use complaints to threaten merchants and takeaway brothers. Bian Xiao himself believes that the take-away platform should not only protect the legitimate rights and interests of buyers, but also protect the legitimate rights and interests of merchants and takeaway brothers.

Before, a takeaway brother was very angry after being complained by a customer, so he spit or made other behaviors in the customer's diet. Later, the relevant departments directly requested that the takeaway box must be labeled. If the label is found to be damaged, the buyer can also choose to replace it directly or refund it. In this case, it also greatly improved the food safety of customers, and Bian Xiao himself felt that it was really helpful to customers.

Nowadays, more and more customers will make malicious claims in the process of ordering takeout, and they will blame the merchants when they clearly do something wrong. The platform should also let the relevant staff handle this matter, and should not blindly favor customers, otherwise it will only encourage this trend. Not only the merchants' points, but also the customers' points should be deducted. If the customer's behavior is excessive, he can deduct a little at a time and take out food on time in the future.

Many people want Bai Piao, and after eating their own food, they start looking for merchants or takeaway brothers. Some customers are uncomfortable in their own hearts, and then they want to blame the whole problem on the takeaway brother and merchants. Bian Xiao himself thinks that this is an impossible thing, which will directly affect the rights and interests of merchants and takeaway brothers.