Hospital work certificate

Five samples of hospital work certificates

An important means in kindergarten is an indispensable part of kindergarten, which plays a positive role in cultivating children's good moral character, improving children's language expression ability and enriching and expanding children's knowledge. Work summary is a comprehensive and systematic general inspection, general evaluation, general analysis and general research on the work for a period of time, and analyzes the shortcomings of the results. Are you looking for a "model certificate of hospital work"? I have collected the following related materials for your reference!

Hospital work demonstration certificate 1

Over the past year, under the correct leadership of the hospital leaders and with the strong support of all departments in the hospital, Qi Xin, a comrade of our department, worked together to adhere to the theme of taking patients as the center and improving the quality of medical services, set up a high degree of professionalism and sense of responsibility, studied hard and studied business, focused on the nature of our department's work, sought truth from facts and worked hard, and successfully completed various tasks assigned by the hospital. Now we will systematically review this year's work summary and the development of various departments:

One. Basic information

Radiology department is divided into two departments: ct room and general radiotherapy department. There are 5 medical staff, including staff 1 person, 2 in ct room and 3 in general radiotherapy. Three people obtained qualification certificates and five people obtained radiation work certificates.

Medical equipment: ct room, a Siemens ct machine, a Keji laser camera, a film processor 1 and three air conditioners. In order to standardize and sort out the report, a computer and a report printing department are equipped.

Generally speaking, Shanghai 500ma has one optical machine, Beijing Wandong 300ma has one optical machine, two processors, 1 air conditioner, 1 dehumidifier. Computers and printers were also provided for the standardization of reports.

Second, the work carried out

All the staff in the department actively participate in the business study inside and outside the hospital, strive to improve their professional quality and level, constantly update their knowledge and improve their technical level. In addition, our hospital actively carried out new industry trends and created first-class service activities, and the number of medical staff continued to increase, as of February 3 1.

65,438+0. The number of ordinary X-rays reached 4,520, including 65,438 in general hospitals +0.08, 720 in medical insurance and 2,720 in outpatient and inpatient examinations, an increase of 880 over a certain year. The coincidence rate of A film was 36 16, 80%, and that of B film was 452, which was less than 15%. The diagnostic coincidence rate reached 70%.

2. Perspective: cadres and workers 1 102 person-times, students 1328 person-times, and more than 60 person-times of conscription physical examination. Special contrast: 48 cases. Its total income is 144390 yuan. Ct room: From (1October 7th, 10 to February 30th, 18)* * received 338 patients, with a total income of 74,360 yuan. The monthly income exceeds 20,000 yuan.

Third, the existing problems

1, the writing report is not standardized, the details are different, there is no unified and recognized standard, and the missed diagnosis rate is high, which leads to clinical distrust of radiology reports.

2. The quality of improvement is not high, many postures are not standard enough, and there are responsibility factors, technical factors, darkroom and film factors.

3. Some doctors have a bad attitude, their words are not enthusiastic enough, and they don't show the purpose of taking patients as the center.

4. Lack of coordination with clinical departments.

5. The report was not published in time.

Fourth, the rectification measures in a certain year.

1. Standardize report writing and reduce the rate of missed diagnosis.

(1) takes the form of countersignature report. The main course doctor writes a report, which is divided into description and impression, and the description part should be detailed and standardized.

(2) When the report is found to be incorrect and needs to be revised, it must be signed by two people and reported to the doctor.

(3) At noon and evening, the doctor on duty will report separately.

(4) The comparison of the follow-up films must be compared with the old films, and the comparison opinions should be written; The report will not be released until the old film is returned.

2. Strengthen the implementation of the film evaluation system and improve the shooting quality.

3. Establish a new system of lending and returning movies.

Verb (abbreviation for verb) Work plan for a certain year.

1, strengthen department management.

All departments constantly improve the standardized operation procedures, all employees work in strict accordance with the standardized operation, and there is a strict reward and punishment system.

The management of all kinds of data in the department is orderly and complete. All equipment and instruments are maintained by special personnel and checked regularly.

2. study hard.

All the staff in the department actively participate in business study inside and outside the hospital, and strive to improve their professional quality and level. Constantly update knowledge and improve technical level.

Adhere to the system of reading films early every day, focus on the diagnosis of difficult films, and constantly improve the diagnostic level of general practitioners.

3. Establish good medical ethics.

Establish a good medical ethics, vigorously carry forward the spirit of Bethune, strengthen the construction of professional ethics and industry style, and carry forward the fine tradition of saving lives. General practitioners strive to be polite and courteous, always think of patients, do everything possible to alleviate their pain, do not quarrel with patients, patiently explain, and try to send diagnosis reports in advance to meet patients' needs. General practitioners strictly abide by the rules and regulations of the hospital, do not arrive late and leave early, work conscientiously and responsibly, take the initiative, learn from each other, respect each other, unite and cooperate, and no one receives red envelopes throughout the year.

4, the good quality, improve economic efficiency.

In the face of heavy workload, we have not relaxed quality control at all, and the quality of photos and diagnostic reports have reached the standards of teaching hospitals. This shows that radiology is a skilled and tenacious team. With the strong support and encouragement of the hospital, we have won one victory after another. There was no medical liability accident in the whole year.

Demonstration certificate of hospital work II

During this year, I worked and studied here, and constantly honed my working ability in practice, which greatly improved my professional level and my personal ideological and political quality and comprehensive quality. The personal work this year is summarized and reported as follows:

As a toll collector, I sit in front of different faces and smile at the computer every day, mechanically repeating the simple operation of charging once and paying once. I don't need high technical content, and I don't have to bear huge life pressure like doctors in other departments. This may also be the charging work in everyone's eyes. In fact, the toll collector's job is not only to collect money and ensure accuracy. In any hospital, the toll collector is the window unit, and the toll collector is the first thing patients have to face. The toll collector not only represents the image of the hospital, but also maintains the image of the hospital at all times. A good toll collector will serve the patients in the shortest time and be satisfied with the charges and the hospital.

First, charging work.

In 20 _ _(20 _ _) years, there were many trivial things. My work was like repeating mechanical work every day, but I didn't simply repeat it mechanically. I try to serve every patient well and set up a good image. At the same time, we are also implementing these ideas in hospitals. We should not only do superficial things well, but also go deep into them and see the real connotation, so that we can improve and do a good job. Under the guidance of finance, seriously study the relevant system regulations and better complete all the work.

The second is the new rural cooperative medical care and medical insurance.

Our hospital became the designated unit of medical insurance in March 2000 and the designated hospital of new rural cooperative medical care in February 2000. Although we had several trainings before, I was still a little nervous at first. Thanks to the trust and support of the hospital leaders and their help. I gradually understand the new rural cooperative medical system and medical insurance policy, and have mastered the knowledge of new rural cooperative medical system and medical insurance in continuous operation. The new rural cooperative medical care and medical insurance not only simply master knowledge, but also apply it to practice. Now, when I face every patient, I will first ask, do you have medical insurance? Can you reimburse me? This can not only reduce the trouble of patients, but also reduce the trouble of hospitals. I have mastered the process of outpatient hospitalization of medical insurance patients. Because there are fewer medical insurance patients and the operation is still slow, I will strengthen the training and study of medical insurance-related surgery in the future.

Three, 20__ year work plan.

20__ years is about to pass, and the footsteps of 20__ years are in my ear. The work of 20__ has become a thing of the past, and even the best result has become a cloud. 20__, I will work harder:

1, further improve service level, reduce errors, ensure service quality and satisfy patients. Patient satisfaction is a compliment to my work.

2. Seriously study the knowledge of the new rural cooperative medical system and medical insurance, master the policies of the new rural cooperative medical system and medical insurance, and cooperate with the medical insurance office to do all the work according to the requirements of the hospital.

3. Strictly abide by the various systems of outpatient charges and hospitalization charges to ensure that the money certificate is consistent; Strengthen communication and cooperation with various departments, make full use of the existing resources of the hospital, serve patients and contribute to the development of the hospital. The above is my personal work summary report as a hospital toll collector. Please criticize and correct me.

Demonstration certificate of hospital work 3

This year, our hospital will continue to deepen the activities of "Hospital Management Year", take the creation of secondary hospitals as the main line of work, consolidate the existing achievements in quality construction, vigorously carry out the activities of "Talent Construction Year", inspire the spirit of hard work, hard work and hard work, innovate independently, forge ahead pragmatically, cultivate characteristics, enhance brands, and seize new opportunities and achieve new breakthroughs under the new development situation.

I. Guiding ideology

People-oriented, serving patients wholeheartedly. Abide by medical ethics, strengthen personal cultivation, be civilized workers and build a harmonious hospital. Fully implement the deployment of health departments and the Administration of Traditional Chinese Medicine, conscientiously implement the spirit of the documents of health management departments at all levels, and strive to cultivate workers with knowledge, ideals, skills and ethics. Make contributions based on the post, strive for Excellence as a model, fully mobilize the enthusiasm and initiative of employees, and shape a group that is United, cooperative, positive and enterprising.

Second, the work objectives

(1) business indicators

1, with 80,000 outpatient visits;

2. Hospitalization 1450 person-times;

3. The total business income is 6,543,800 yuan;

(2), quality indicators:

1, and the qualified rate of prescription is over 95%;

2. The qualified rate of medical record writing is ≥ 100%, and the grade A medical record is over 90%;

3, outpatient Chinese medicine treatment rate of more than 65%, inpatient Chinese medicine treatment rate of more than 80%;

4. The coincidence rate of admission and discharge diagnosis is over 90%;

5. The cure rate of hospitalized patients is over 90%;

6, critically ill patients rescue success rate of more than 85%;

7, nursing operation qualified rate of 95% or higher;

8. The positive rate of color Doppler ultrasound is over 80%;

10, and the nosocomial infection rate is below 1%.

Third, the focus of work

1, strengthen the construction of medical quality. Under the premise of earnestly implementing the basic medical system, basic diagnosis and treatment norms, routines and standards, we will focus on strengthening the management of basic quality, link quality and terminal quality, and fully implement the work requirements put forward in the Grade Evaluation of Chinese Medicine Hospitals.

2. Strengthen the construction of key disciplines. It is necessary to do a good job in discipline setting and discipline construction planning, train and introduce talents in a planned way, improve professional and technical level, develop new technologies and projects, broaden service areas, build the core competitiveness of hospitals, and promote the new development of hospital work.

3. Improve operational efficiency.

Do a good job of increasing revenue and reducing expenditure, take the cultivation of new technical services as the engine, and drive the sustained, rapid and healthy development of hospital economy. Strictly control hospital operating costs.

4. Consolidate hardware facilities and strengthen infrastructure construction.

Four. Tasks and measures

1, Strengthening quality management in medical work:

(1) Main tasks: First, do a good job in education, strengthen the management awareness of key personnel and key departments, and improve their consciousness of implementing various rules and regulations and the post responsibilities of all kinds of personnel at all levels, especially the medical core system. The second is to improve the medical safety prevention mechanism and implement early warning and preventive measures for medical adverse events. Establish a medical defect management system, further implement the medical safety responsibility system and accountability system, and strictly deal with medical defect parties and departments. Third, focus on improving medical quality and ensuring medical safety, regularly study the work of improving medical quality and ensuring medical safety, establish key objectives of quality and safety work, organize special inspections on a regular basis, and implement continuous improvement measures in view of existing problems. Fourth, give full play to the role of two-level quality management organizations, strengthen the responsibilities of departmental quality management organizations, and implement various measures of quality control.

Fifth, according to the evaluation standard of management year and the new standard of hospital grade evaluation and acceptance, improve the relevant system and corresponding evaluation system. Strengthen professional knowledge training, strictly assess doctors in accordance with the Management Measures for Regular Assessment of Doctors, strengthen the training of medical staff on "three basics and three strictness", and improve emergency response capabilities. Standardize the rational use of antibiotics (2) Strengthen the management of outpatient and emergency departments: strengthen the construction of specialties, and strictly standardize the management of outpatient and emergency departments in the departments of spleen and stomach lung diseases and cardiac encephalopathy. On the basis of improving outpatient facilities, optimizing service processes, implementing convenience facilities and improving service capabilities, we should focus on the following tasks: First, strengthen professional training for emergency personnel to further improve the level of diagnosis, treatment and emergency response; The second is to further implement the responsibility system of first consultation, improve the ability of emergency department, make the professional setting and staffing reasonable, the rescue equipment and facilities are complete and intact, and the emergency consultation is in place quickly; The third is to strengthen the management of critically ill patients and improve the success rate of emergency rescue.

(3) Accelerate technological construction. First of all, we should do a good job in the construction of emergency department, increase investment, improve quality and service, and increase the economic content of medical technical services. Second, actively introduce new technologies and projects to form a technical service system with the characteristics of our region. The third is to strengthen technical construction management.

(4) Improve nursing quality: First, continue to implement the three-level management system of nursing quality, adhere to the inspection, evaluation and feedback system, and establish a quality traceability mechanism to ensure that all nursing quality meets the standard requirements. Second, focus on monitoring the implementation of the core nursing system, strengthen management, regularly analyze the causes of nursing defects and nursing complaints, learn from them, and put forward preventive and improvement measures. The third is to focus on strengthening the technical assessment of new nurses and junior nurses. Formulate the annual training assessment plan for nursing staff and the standardized training plan for nurses, and take various measures to seriously organize their implementation. Fourth, further standardize the terminology of nursing operation, notification procedures and communication skills, and cultivate nurses to establish a good professional image. Fifth, give full play to the advantages of clinical nursing talents and improve the scientific research level and technological innovation ability of nursing team.

3, administrative logistics work:

(1) Carry out management innovation activities. All functional departments should focus on establishing a responsible, motivated, constrained, competitive and dynamic internal operation mechanism, and carry out innovative work around the themes of strengthening management, improving execution ability and saving and integrating resources.

(2) Continue to implement the task of creating a safe hospital and build a harmonious doctor-patient relationship. It is necessary to further strengthen safety awareness education and improve the safety management responsibility system of departments and hospitals.

While focusing on medical safety, we should comprehensively do a good job in drug, fire, equipment and property safety. Actively carry out safety supervision and inspection to prevent serious accidents and ensure that hospitals do not have safety accidents.

(3) Do a good job in information construction, actively do a good job in information construction, and earnestly strengthen information system management. Since the new system of our hospital was installed in February 2008, we should carefully organize the training and study of relevant personnel before it is officially used, and ensure that each person is proficient in various system operations before it is officially used.

(4) Further improve the performance appraisal system, constantly revise it on the original basis, and incorporate performance appraisal into departmental appraisal to achieve fairness, justice and equal pay for equal work.

4. Further Strengthening Talent Construction The competition in the medical market is ultimately the competition of talents. Whoever trains talents well, uses talents properly and introduces talents in time can maximize the benefits of talents, who can have sustained development momentum and stamina in the competition, and who can lead technological innovation and achieve scientific research breakthroughs for a long time. How to attract, cultivate and expand the talent team, encourage them to innovate constantly and develop together with the hospital has become an important task facing our hospital-in 2008, we plan to send 1-2 professional and technical personnel to go out for further study.

5. Strengthen discipline construction and highlight the characteristics of traditional Chinese medicine.

(1) Do a good job in technical guidance and counterpart support for primary health care, highlight the construction of new technologies and projects, highlight the characteristics of specialties, give play to the characteristics and advantages of traditional Chinese medicine, and carry out health guidance of traditional Chinese medicine in township and village clinics.

(2) Do a good job in learning Chinese medicine, actively explore folk prescriptions, and do a good job in inheriting and preaching old Chinese medicine.

(3) According to the work requirements of state administration of traditional chinese medicine, medical staff of traditional Chinese medicine and integrated traditional Chinese and western medicine must write medical records of traditional Chinese medicine as one of the promotion conditions.

(4) In the aspect of TCM diagnosis and treatment, we should highlight the characteristics, build key specialties such as orthopedics, acupuncture and massage, and prevent diseases, and at the same time cultivate and introduce TCM talents, promote TCM outpatient service, highlight the characteristics of "simplicity, convenience, inspection and strictness" of TCM, and show the true nature of TCM in our hospital.

6, strengthen the team's own construction, do a good job of striving for Excellence.

Give full play to the role of the party organization as a fighting fortress and strengthen the political and ideological work of workers.

5. Implement the post responsibility system, lead the staff of the whole hospital to establish a correct outlook on life and values with full vigor, cultivate excellent hospital culture, and promote development through party building.

7. Strengthen the construction of Chinese medicine culture. Traditional Chinese medicine (TCM) culture is an integral part of the excellent traditional culture of the Chinese nation, a spiritual wealth and material form formed during the development of TCM, and an ideological and methodological system for understanding life, maintaining health and preventing diseases for thousands of years. -It is estimated that before February 2008, 654.38+500,000 yuan will be invested to fully display Chinese medicine culture in the lobby, corridor, waiting area, consulting room and other areas of the hospital, thus forming a strong Chinese medicine culture atmosphere in the hospital.

8. Further increase the popularization rate of prevention work. Although the prevention work made new progress in-compared with-,the concept of "preventing disease" is still difficult to understand and accept in the hearts of ordinary people, and there is great resistance to it. During the year, our hospital will intensify the propaganda of prevention work, focusing on departments with relatively concentrated personnel in schools and administrative institutions.

In the process, we will actively strive to improve the quality of medical care and promote the innovative development of hospitals with the consciousness of reform and innovation, the spirit of seeking truth from facts and the down-to-earth style! With the development of "better, faster and stronger", we will provide better services for the citizens of Yanjin County and inject new vitality into the development of medical and health undertakings in our county!

Demonstration certificate of hospital work 4

In the past year, general practitioners took patients' needs as the starting point of all their work, provided patients with satisfactory medical services, carried out health education, discussion on difficult and serious diseases, report on crisis value, and entered the clinical pathway, which greatly improved the facilities of cardiology department and developed new hemodialysis technology. After learning peritoneal dialysis technology, our department will seize the opportunity of high-quality nursing demonstration departments in the new year and improve our medical equipment and technology. In terms of equipment purchase, it is planned to apply for bedside ECG machine and cardiac marker detector. For example, the development of these new projects has put forward higher requirements for nursing work. In the new year, we must further improve the level and quality of nursing. The plan is as follows:

First, strengthen the on-the-job education of nurses and improve the comprehensive quality of nursing staff.

(a), according to the standardized training of nurses and nurses in-service continuing education implementation plan, do a good job in the training and assessment of nurses' "three basics" and specialist skills.

1, focusing on strengthening the assessment of new nurses, employed nurses and junior nurses, and strengthening their awareness of learning. The work plan of the nursing department in the first half of the year focused on strengthening basic nursing knowledge and increasing the number of evaluations until it reached the standard.

2. Strengthen the training of specialized skills: each department formulates the assessment plan of specialized theory and skills training within the cycle, and organizes 2-3 examinations every year. Theoretical examination should have examination papers, and the head nurse should organize a closed-book examination, which requires practical results and is not a mere formality, laying a solid foundation for training specialist nurses.

3. Assessment of basic skills: Nurses who are subject to standardized training must meet all the basic skills within the year 16, and the assessment needs to be randomly tested in actual work. Nurses at other levels plan to arrange an operation exam and two theoretical exams.

4. Strengthen the study and mastery of relevant knowledge, organize a practical examination of rules and regulations, combine theoretical examination with clinical application, and check the implementation compliance.

(2) Strengthen the study of humanistic knowledge and improve the overall quality of nurses.

1, organize the study of hospital service etiquette culture, strengthen nurses' awareness of modern nursing culture, discuss it at the head nurse level first, and carry out literacy improvement activities in the whole hospital after reaching * * * knowledge, and formulate training plans and specific implementation plans.

Arrange lectures in the whole hospital, and try to learn social etiquette and professional service etiquette of nurses by sending them out and inviting them in. Carry out nurse etiquette competition activities, and use the Nurses' Day to learn etiquette and talk about literacy to organize an entertaining holiday party.

(3) update professional theoretical knowledge and improve the technical level of specialized nursing.

With the unbalanced development of nursing level and medical technology, head nurses in various departments organize to learn professional knowledge. When developing new technology projects and special diseases, they can update their knowledge and skills by inviting doctors to give lectures, searching literature, and organizing nursing rounds and nursing consultation discussions by the nursing department. At the same time, some nurses are sent out for further study and study in a planned way to improve their academic level.

Two, strengthen nursing management, rigorous head nurse work plan, improve the management level of the head nurse.

(1) At the beginning of the year, a hospital head nurse management class was held, mainly to update the management concept, management skills and humanistic spirit in nursing service, the current social demand for nursing service, the prospect of nursing work in the new year and the emotional exchange of head nurses.

(2) Strengthen the assessment of head nurses' target management, combine monthly assessment with year-end assessment, and link the nursing quality of departments with management indicators such as head nurses' assessment.

(3) Promote learning and communication between head nurses and departments, organize cross-examination of nursing quality every quarter, and hold an exchange meeting on head nurses' work experience to improve nursing management level.

The third is to strengthen the process control of nursing quality to ensure the safety and effectiveness of nursing work.

(a), continue to implement the secondary management system of nursing quality, especially the need to cultivate and improve the head nurse's ability to find and solve problems, at the same time, give play to the quality control role of the quality control team of the department, clarify their respective quality control points, enhance the awareness of all staff to participate in quality management, and improve the quality of nursing.

(2), the establishment of inspection, evaluation, feedback system, the establishment of traceability mechanism, nursing staff often go deep into each department for inspection, supervision and evaluation. The evaluation method is to evaluate nurses on the spot, check patients, check records, listen to doctors' opinions, find problems in nursing work and put forward rectification measures.

(3) Further standardize the writing of nursing documents, start with details, strengthen the three-level evaluation system of quality controller-head nurse-nursing department for each nursing document, regularly analyze and improve the defects of nursing records, increase the weight of deducting points for defects in discharged medical records, and emphasize that unqualified nursing documents are not filed. At the end of the year, nursing documents were awarded the first, second and third place in the whole group.

(four) to strengthen the safety management of nursing process:

1, continuously strengthen the three-level monitoring and management of nursing safety. Departments and nursing departments carry out the investigation of hidden dangers of nursing safety every month and do a good job in the attribution analysis of nursing errors, defects and nursing complaints, and analyze the reasons, learn lessons and prevent improvement measures from the perspective of themselves and departments. The management and personal responsibility of the head nurse shall be investigated for the departments and individuals who have the same problems repeatedly.

2, strictly implement the check system, emphasize the implementation of the second check in place, strengthen the management of nursing students, clear the responsibility of teachers' safety management, and prevent serious mistakes and accidents.

3. Strengthen the head nurse's awareness of routine inspection of department hardware facilities, strengthen the inspection of performance and safety at ordinary times, find problems in time and maintain them in time to keep the equipment in good condition.

Fourth, deepen family services and improve service quality.

(1) On the basis of training nurses' daily etiquette, further standardize nursing operation terms and nurse-patient communication skills. Cultivate nurses and establish a good professional image.

(2) Pay attention to collecting nursing service demand information. The nursing department obtains patients' needs and feedback information by understanding the opinions of return visit cards, talking with outpatients and inpatients, issuing satisfaction questionnaires, etc., and puts forward improvement measures in time, and at the same time encourages nurses to mobilize their work enthusiasm.

Demonstration certificate of hospital work 5

20- In the second half of the year, in order to further implement the general purpose of "patient-centered" service, strengthen basic nursing, fully implement the nursing responsibility system, improve the overall nursing service level and improve patient satisfaction. According to the spirit of nursing department and the reality of our department, this plan is formulated.

First, strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks and provide high-quality, safe and orderly nursing services for sick children.

1. Constantly strengthen safety awareness education, promptly remind and propose corrective measures when unsafe factors are found at work. Taking nursing errors in and out of the hospital as an example, we can organize discussion and learn from them, so that nurses can fully understand the new situation and new characteristics of nursing error factors, learn from them, and let the safety alarm ring.

2. Strengthen the management of key periods, such as night shift, middle shift and holidays. Implement flexible shift system, reasonably match the old, middle-aged and young people on duty, and pay attention to cultivate the cautious and independent spirit of nurses when they are on duty independently.

3. Strengthen the management of key sick children, such as critically ill children in intensive care unit and critically ill children in Pu 'er ward, take the above children as the focus of discussion in the morning meeting and shift change, evaluate the existing and potential risks of patients, and reach * * * knowledge, which will attract the attention of each class.

4. Improve the nursing documents and records to reduce potential safety hazards. Standardize nursing document records and conscientiously implement the "cross principle" in nursing records, that is, objectivity, truthfulness, accuracy, timeliness and completeness.

5. Improve the nursing emergency risk plan, pay attention to cultivating nurses' emergency ability in daily work, and make a retrospective evaluation of each emergency work, draw lessons from it, and improve nurses' ability to deal with emergencies.

The second is patient-centered, advocating humanized service, strengthening nurse-patient communication, improving patient satisfaction and avoiding nursing disputes.

1. The nurses in the office class sincerely receive the newly admitted children, send them to the bedside, and take the initiative to admit them to the hospital for treatment by their families.

Mission and health education.

2. Ask the responsible nurse to communicate with the children's families every day, including health education, understanding the patient's condition, life needs, the effect and reaction after taking the medicine, etc. , earnestly implement the notification procedures of various nursing operations, respect parents' right to know, and relieve parents' concerns.

3. Hold a symposium on holidays every month, distribute patient satisfaction questionnaires, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.

Three, in-depth development of "people-oriented" holistic nursing work. Refine the workflow and clarify the job responsibilities.

1. Revise the responsibilities of each shift, change the shift scheduling mode, refine the work flow of each shift, find out the weak links, clarify the division of nursing, and strive to make the new responsibilities more reasonable and practical.

2. Pay special attention to basic nursing, specialist nursing and nurse responsibility system. Provide holistic nursing service for patients, closely observe patients' condition, communicate with patients at any time, do a good job in patients' life nursing and basic nursing, ensure patients' safety and embody humanized nursing.

3. Deepen the hierarchical use of nurses, assign responsible nurses according to the patient's condition, nursing difficulty and technical requirements, and the nurses with high seniority and strong ability are responsible for critically ill patients, reflecting the corresponding energy level.

Fourthly, nurses implement performance distribution.

Distribution principle: give priority to efficiency and quality, distribute according to work, and give consideration to fairness and justice.

Distribution basis: patient satisfaction, workload, existing risks, nursing quality and sense of responsibility.

Fifth, strengthen patient health education.

1. The nurse in charge should conduct self-examination every day according to the treatment and nursing routine of common diseases, special diets and diseases in the department.

Precautions in prevention and medication, detailed explanation for patients, health education and rehabilitation guidance for patients, and psychological care.

2. Hold a nursing meeting once a month, and each nurse reports her work and feelings. Conduct patient satisfaction survey every month, and listen carefully to patients' opinions and suggestions on quality care. Timely feedback the existing problems, put forward rectification measures, continuously improve the quality of nursing, and improve patient satisfaction.

Six, new business, new technology

1, focusing on the development of children's rehabilitation and health care, and sending 1-2 nurses to the children's rehabilitation and health care specialty for further study.

2. Enhance scientific research awareness and strive to develop 1-2 new technologies during the year.