Who knows the design standards of hot spring hotels?

The design standards are;

1. The hotel functions are reasonably divided and the facilities are easy to use and safe.

2. The hotel’s indoor and outdoor decoration is high-end, and luxurious materials are used in construction and decoration.

3. The hotel’s internal public information graphic symbols comply with the LB/AT001 standard.

4. There is a central air conditioning system.

5. There is a background sound system.

6. Have a computer management system suitable for a five-star hotel.

The design specifications include the following:

Reception Hall

1. The reception hall is spacious, luxuriously decorated and well-lit.

2. There is a general service desk that is suitable for the hotel's scale and five-star rating. The main service desk has Chinese and English signs, is divided into sections for reception, inquiry, and checkout, and has staff on duty 24 hours a day.

3. Provide message service, one-time total bill settlement service, credit card service, and 24-hour foreign currency exchange service.

4. The main service desk provides hotel service project promotional materials, hotel price lists, Chinese and English city transportation maps, national tourism transportation maps, introductions to the city and national tourist attractions, various transportation timetables, Newspapers and magazines, etc.

5. Domestic and international room reservations can be accepted directly within 8 hours. There is a safe that the hotel and guests can open at the same time, a doorman, a full-time bellman, a duty manager, and a lobby manager.

6. Set up guest resting places in non-business areas, provide in-store tracing services and arrange taxi services. There are ramps for disabled people in the foyer and main public areas, and wheelchairs are provided.

7. Can provide services in at least 2 foreign languages ??(English is a required language), the switchboard can provide services in at least 3 foreign languages ??(English is a required language), and various instructions and service texts At least express it in both Chinese and English.

Guest rooms

1. There are at least 40 rooms (sets) available for rent, and the area of ??70% of the rooms (excluding bathrooms and corridors) is not less than 20 square meters, at least There are 5-bay luxury suites and disabled rooms. Five-star hotel guest rooms

2. The guest rooms are luxuriously decorated, with luxurious upholstered beds, desks, wardrobes and hangers, coffee tables, chairs, bedside tables, bedside lamps, table lamps, floor lamps, and full-length mirrors. Luggage racks and other high-end supporting furniture.

3. Use luxurious building materials to decorate the floor, walls, and ceiling of the bathroom, and use good exhaust facilities, 110/220V power sockets, telephone auxiliary machines, hair dryers, and weight scales. Install a high-end toilet. Dressing table, bathtub with shower head, shower curtain, drying rope, 24-hour hot and cold water supply.

4. There are direct-dial domestic and international telephones, color TVs, audio equipment, and closed-circuit television systems. There are no less than 16 broadcast channels, and there are at least 2 channels of self-operated programs, and there are also It has more than two foreign language satellite TV channels, bringing convenience to foreign tourists.

5. There are stationery supplies that match five-star standards, turndown service is provided, hot and cold drinking water and ice are provided 24 hours a day, tea or coffee is provided free of charge, and there is a mini bar in the room, 24 hours a day. Chinese and Western breakfasts are provided every hour, as well as meal delivery service.

6. Provide wake-up call service, message service, clothing wet cleaning, dry cleaning, ironing and repair services, and shoe shine service.

7. Guest rooms and bathrooms are fully tidied up every day, sheets and pillowcases are changed daily, and guest room supplies and consumables are replenished every day.

Catering

1. There is a Chinese restaurant with reasonable layout and luxurious decoration, which can provide at least 2 flavors of Chinese food.

2. There is a Western restaurant with reasonable layout and luxurious decoration, equipped with a dedicated Western kitchen.

3. There is a unique and elegant coffee shop that can provide buffet breakfast and Western dinner.

4. There is an appropriate small banquet hall and a closed bar.

5. The supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The cold dish room and pastry room in the kitchen are separated independently. There are sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room. The rough processing room is isolated from the operation room. There are sufficient cold storages and specially placed Temporary waste facilities and keep them enclosed.

Public *** area

1. There is enough parking lot, enough high-quality passenger elevators, high-end car decoration, and service elevators.

2. There are public telephones and a local telephone directory.

3. There are public toilets for men and women.

4. There are shopping malls selling daily travel necessities, tourist souvenirs, handicrafts and other commodities.

5. There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic luggage check-in, film development, etc. Providing typing services.

6. There is a medical room.

7. Provide ticketing services such as transportation, movie and drama, and tours.

8. Provide city sightseeing services.

9. There are dedicated emergency power supply lines and emergency lighting.

Edit this paragraph to select items

(***78 items, at least 35 items are required. The more items are included, the more upscale the hotel is)

Rooms (10 Item)

a. The guest room can provide billing and other possible inquiry services through audio-visual equipment, and provide voicemail service;

b. The bathroom has a drinking water system;

c. No less than 50% of the guest bathrooms have separate showers and bathtubs;

d. No less than 50% of the guest bathrooms have separate wet and dry areas (with separate dressing rooms);

d. p>

e. All suites are equipped with separate bathrooms for the owner and visiting guests;

f. There is a business floor where check-in and check-out procedures can be completed. There are bathrooms on the floor for guests to use. Business center and resting place; g. Guest rooms on the business floor have equipment for sending and receiving faxes or emails;

h. Provide free in-store paging services to guests;

i .24h urgent laundry service;

j. Entrusted agency service (golden key service).

Restaurants and bars (8 items)

a. There is a lobby bar;

b. There is a professional tea room;

c. There are other foreign restaurants besides Western restaurants, equipped with special kitchens,

d. There are bakeries;

e. There are flavor restaurants;

f .There is a large banquet hall that can accommodate at least 200 people for formal banquets, equipped with a dedicated banquet kitchen;

g. There are at least 10 restaurants with different flavors (excluding large and small banquet halls);

h. There is a restaurant open 24 hours a day.

Business facilities and services (5 items)

a. Provide international Internet services with a transmission rate of not less than 64kbit/s;

b. Closed telephone room (at least 2);

c. Negotiation room (accommodating at least 10 people);

d. Provide translation, interpretation and full-time secretarial services;

e .Library (at least 1,000 books).

Conference facilities (10 items)

a. Have a dedicated conference hall that can accommodate at least 200 people, equipped with cloakrooms

b. Equipped with at least 2 Small conference room

c. Simultaneous interpretation facilities (at least 4 languages);

d. Telephone conference facilities;

e. Live video and audio facilities Broadcasting system;

f. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders, and document shredders for rent.

g. There is a dedicated copy room equipped with Sufficient copy machine equipment;

h. Have modern electronic printing and binding equipment;

i. Have a photographic film developing room;

j. Have at least 5,000 square meters meters of exhibition hall.

Public facilities and health and entertainment facilities (42 items)

a. Song and dance hall;

b. Karaoke hall or KTV room (at least 4 rooms )

c. Game room;

d. Chess and card room;

e. Movie theater;

f. Regular song and dance performances ;

g. Multi-functional hall, which can provide services such as meetings, buffets, cocktail parties, etc. and also doubles as a karaoke room and dance hall

h. Gym;

i. Massage Room;

j. Sauna;

k. Steam bath;

l. Surf bath;

m. Solarium;

n. Indoor swimming pool (water surface area of ??at least 40 square meters),

o. Outdoor swimming pool (water surface area of ??at least 100 square meters);

p.Net Court;

q. Bowling room (at least 4 lanes);

r. Rock climbing practice room;

s. Squash room;

t. Billiard room;

u. Multifunctional comprehensive fitness massager;

v. Electronic simulated golf course;

w. Golf driving range;

x. Golf course (at least 9 holes),

y. Racing track;

aa. Racecourse;

ab. Shooting range;

ac. Archery range;

ad. Actual combat simulation amusement park;

ae. Table tennis room;

af . Ice rink;

ag. Outdoor ski resort;

ah. Private beach;

ai. Diving;

aj. Surfing;

ak. Fishing;

ai. Beauty salon,

am boutique;

an. Independent bookstore ;

ao. Independent flower shop;

ap. Baby care and children's entertainment room.

Safety facilities (3 items)

a. Electronic card door lock;

b. Room valuables safe;

c. Self-service Backup power generation system.

Basic Principles

Treat guests equally, regardless of race, ethnicity, nationality, rich or poor, closeness or distance, and do not judge people by their appearance.

Be polite, enthusiastic and friendly to guests.

Be honest with customers and deal fairly.

Respect national customs and do not damage national dignity.

Comply with national laws and regulations and protect the legitimate rights and interests of guests.

Basic requirements

Appearance requirements a. The appearance of service personnel should be dignified, generous and neat. Service personnel should wear work badges and meet the job requirements; b. Service personnel should have a natural, kind and friendly expression, and promote service with a smile. Behavior and posture require civilized behavior, dignified posture, proactive service, and compliance with job specifications.

Language requirements

a. The language must be civilized, polite, concise and clear; b. It is encouraged to speak Mandarin; c. When problems raised by guests cannot be solved, they should be patiently explained. Don't push Pan and deal with it.

Business ability and skill requirements

Service personnel should have corresponding business knowledge and skills and be able to use them skillfully. The service quality assurance system has an effective set of management systems and operating standards that are suitable for the operation of the hotel, and includes inspection, supervision and handling measures.

Edit this paragraph management

The management system requires that five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall functional management System; 1. There is an employee handbook. 2. There are hotel organization charts and department organization charts. 3. Management system: mainly for management such as hierarchical management system, quality control system, marketing system, material procurement system, etc. A complete hotel management system includes system name, system purpose, management responsibilities, project operation procedures (specifically including execution level, management objects, methods and frequency, management work content), management division of labor, management procedures and assessment indicators, etc.

4. Departmental operation specifications: including management personnel job descriptions, management personnel work relationship tables, management personnel work project inspection tables, special quality management documents, work sheets and quality management records, etc. 5. Job description for service and professional technical personnel: A written description of the job requirements, job conditions, shifts, instructions and coordination channels, main job responsibilities, etc. for service and professional technical personnel. 6. Service items, procedures and standard instructions: In view of the requirements of service and professional technician job descriptions, describe the goals to be completed for each service project, the procedures required to complete the goals, and the quality standards for each procedure. . 7. Work technical standard description: For technical work in specific positions required by national and local authorities and mandatory standards, such as boilers, strong and weak electricity, fire protection, food processing and production, etc., there must be written descriptions of corresponding work technical standards. , practitioners in corresponding positions must know. 8. Other certificates or documents that can prove the hotel's quality management level.