Why are ZTO couriers not afraid of complaints?

The reasons why ZTO couriers are not afraid of complaints include loose management of express delivery outlets, limited number of couriers, and high work efficiency of couriers.

1. Loose management of express delivery outlets

In some areas, express delivery outlets may have relatively loose management of couriers, which may result in couriers not receiving corresponding punishment after receiving complaints. penalties, so couriers may not be afraid of complaints.

2. The number of couriers is limited

In some areas, the supply of ZTO couriers may be tight, which may cause express companies to rely more on couriers. Employees may therefore not be afraid to complain.

3. The courier’s work efficiency is high

If the courier’s work efficiency is relatively high and he can complete the delivery task quickly and accurately, then even if there are some problems, the courier may not be afraid of complaining. .

The corporate culture of ZTO Express

1. ZTO’s mission: Use our products to create happiness for more people. It contains three meanings. The first is to help more people start businesses and find jobs and realize a better new life; the second is to help customers grow, cut costs for customers, improve efficiency, and create value; the third is to solve problems for society, reduce logistics costs, and realize Full-link management “from factory to user, field to dining table”.

2. ZTO’s vision: to be a century-old enterprise with dignity and respect.

3. Core values: Sharing, trust and responsibility, innovation and entrepreneurship.

4. Cultural concepts: responsibility, transparency, fairness, and sharing.

5. Business philosophy: fairness, efficiency, results.

6. ZTO’s goal: to become a world-class integrated logistics service provider.