Model essay on personal annual work summary of toll collectors

Summary is a written material that comprehensively and systematically reviews and analyzes the study, work or completion of a period. It can improve our ability to find problems, so we need to go back and summarize and write a summary. The following is a short summary of the personal annual work of toll collectors that I compiled for you, hoping to help you!

Model essay on personal annual work summary of toll collectors 1

First, strengthen the study of station managers' business skills.

Since the development of toll collection by weight, the toll collection system has been upgraded many times, and many functions have been added, such as investigating and handling the evaded tolls and calculating the toll amount. As managers of grass-roots toll stations, webmasters and administrators can never coordinate the management of toll stations without excellent professional skills. It is precisely because of this that toll station managers take the initiative to go deep into the front line of charging and learn from toll collectors and operators. Through the first round of theoretical study, they have a further understanding of the configuration and basic operation of the whole charging system. It is not enough to talk on paper, and post operation practice is also a compulsory course. Through nearly half a month's intensive practice, the practical operation ability of station managers has been obviously improved, and they can handle civilized language, smiling service, singing, receiving and sending, handling special situations and so on freely. On 2nd122nd of this month, webmasters and administrators took part in the business assessment of managers held by Sulu Provincial Toll Branch, and their performance was normal, which is expected to achieve excellent results.

Two, severely punish vehicles that evade tolls.

I stood in March to crack down on vehicles that evaded tolls and achieved considerable benefits, but I still didn't relax and conducted strict and detailed investigations on suspicious vehicles. More than ten heavy trucks were inspected by means of isolated inspection, watching videos, viewing relevant bills and exchanging information with the entrance station. Combined with the suspicious vehicle files issued by the superior, the toll station investigated and dealt with the vehicles that evaded fees once a month, with the amount of 14595 yuan, which saved the company huge losses.

Third, strengthen safety management and strive for safe production without accidents.

Safety work is the focus of all work, and vehicle management and charge management are the top priorities of daily safety management of toll stations. On these two points, based on the idea of long-term safety management, the toll station has a heart-to-heart talk with the station driver every week, which not only keeps abreast of the car condition, but also constantly rings the alarm bell for the driver to drive safely. In June, the toll station maintained a record of safe driving without accidents throughout the year.

Strengthen the safety management of the station area, call security personnel to participate in the regular safety meeting of the station area, reiterate the registration and audit of foreign pit stop personnel, and make records and regulations; In addition, the closing and opening time of the gate on the connection path between the station and the economic development company is stipulated to prevent non-staff from entering the station area without permission, causing unnecessary security risks.

Fourth, carry out patriotic education activities.

With the arrival of Tomb-Sweeping Day, our station organized youth league members to visit the Martyrs Cemetery. Through the explanation of the cemetery staff, all the members were given a patriotic education to remind them that today's life is hard-won. As the younger generation of the motherland, they should work hard and devote themselves to their work with full enthusiasm.

Five, the implementation of the "employee hundred percent system assessment", the effect is good.

The toll station began to implement the "employee 100% system assessment". First, carry out extensive publicity and education for the staff of the whole station, and unify their thinking with the team as the unit; Then, each class held a group meeting to discuss the feasibility and rationality of the assessment rules of 100. After the station department adopts some reasonable suggestions to adjust the rules, it will eventually organize their implementation. Due to the constraints of the new system, the small violations of discipline and discipline of employees in the past disappeared because there were rules to follow. When some lucky comrades are punished for some reason, they can also take the initiative to realize the seriousness of the problem. Therefore, all the work of the station is developing towards the normal track.

Model essay on personal annual work summary of toll collector II

The whole 20__ years are coming to an end. In retrospect, I have been to the toll station of Luancheng Expressway for one year. This year, I learned a lot under the leadership of my master, such as solid business skills, realistic style, diligent learning attitude and so on. I have witnessed a series of achievements in 20__, and as one of them, I feel proud and more awake, and I have determined the direction of 20__, which mainly includes the following aspects:

One is hard work and enthusiastic service.

As a toll collector, the most direct postcard of virtue culture, I must have a correct attitude, devote myself to my work with great enthusiasm and energy, work according to the dress code, and always pay attention to gfd. Efforts should be made to do a good job in three apparent services and customization of articles, not to use polite expressions and body movements correctly when driving, to carefully check vehicle types, to carefully count banknotes, to carefully do a good job in ticket and singing, to carefully put and lift poles, and to maintain correct, fast and smooth operation in the driveway. And strengthen the ability to deal with special situations, study hard, ask if you don't understand, strive to improve your personal skills, be meticulous, strive for perfection, and complete your charging task seriously and excellently. Actively respond to the leadership's work policy, strive to cooperate with the work of the station leaders and squad leaders, help control the evasion of fees, and strive to be a small expert in plugging and increasing income. Pay attention to observation and do a good job in troubleshooting hidden dangers. Strengthen on-the-job training to meet the arrival of the next skill competition.

The second is to study hard and strive for the first place.

Be a planned learning employee, actively strengthen the reading and learning of German cultural knowledge and all kinds of positive energy books, at the same time pay attention to the understanding of national current affairs and politics, read more books, make progress every day, make progress every month, and strive to improve their comprehensive quality. Support the leadership of the party, abide by the law, keep a clear and correct mind, be honest and self-disciplined, be innocent and do things cleanly. Do more practical things, talk less nonsense, keep up with the advanced, keep up with the benchmark, learn from the monitor colleagues and good people around you, and strive to improve their skills. Excellence is struggle, the banner is struggle, and strive to be advanced.

The third is to extend services and warm the company.

Service first is the eternal pursuit. We will carefully improve the service quality, enhance the sense of collective honor, and win glory for the expressway forever. We will take "love the expressway and make contributions" as our practical principle, so that drivers and passengers will have no worries and will never be in a dilemma.

The fourth is a careful observation of innovation.

I keep in mind the concept of thrift, persist in innovation and invention, and strive to reduce costs and increase efficiency in every place of work and life.

In the coming brand-new 20 years, I still have too many things to do. I will definitely put my heart on the station in a beautiful working state, cheer for the people of Hebei Expressway with the light of tiles, and meet the brilliant future of expressway.

Personal annual work summary of toll collector model essay 3

Time flies, and a tense and fulfilling year has passed. This year, I worked, studied and honed my working ability in practice, which greatly improved my professional level. This is inseparable from the help of leaders and everyone's support. Thank you very much!

As a service window toll collector, I spend every day sitting in front of the computer with a smile and mechanically repeating "civilized language, singing, collecting and paying, gesture service, charging and issuing cards". This year, although it has not achieved any vigorous results, it has experienced an extraordinary test and tempering.

Now I will summarize my work in the past 20 years as follows:

First, seriously study internal strength and strengthen your faith.

Since the beginning of this year, I have actively participated in the series of activities organized by the management office to learn "Smile Beijing-Zhuhai", insisted on arming myself with the important idea of smiling from the heart and serving the society, purified my soul and constantly improved my ideological consciousness. Learn the rules and regulations and business theory knowledge of the management office, standardize your work words and deeds with various rules and regulations, and enrich your work practice with theoretical knowledge. At the same time, by continuing to study Chen Gangyi's deeds in depth, I further strengthened my belief in the noble cause.

Second, love their jobs and build a harmonious image.

As a toll collector, I always focus on the central work in the institute and actively cooperate with the leaders to carry out various tasks. Indoor operation, strictly follow the operation process. In terms of fees, we always adhere to the principle of "no leakage of applications and no evasion of applications". When I meet drivers who don't understand, I always try to be reasonable, emotional and reasonable. I won the understanding and respect of drivers and passengers in the past with excellent service and excellent business theory.

Third, unite colleagues, be helpful and live in harmony.

As a toll collector, in my daily life, I always adhere to the principle of being strict with myself and being lenient with others. When my colleagues are in trouble, I always give my best help with a sincere attitude. And the class members actively and conscientiously complete the work assigned by the leaders.

The above is a summary of my study, work and life in the past 20 years. Although I have made some progress compared with before, I still have some shortcomings:

1, lack of subjective ability in learning.

2. There is still a gap between the professional level at work and the requirements of management.

3. The participation of collective organizations in cultural and sports activities is not enough.

4. Smiling still has some disadvantages.

On New Year's Eve, I will welcome 20 years with a new look and new plans. Unite colleagues at work, help each other and actively cooperate with leaders. I will work hard on smiling service, and convey our sincerity, sincere service and service to the society with a smile! The so-called "service has a starting point and satisfaction is endless". While doing a good job in the civilized and high-quality service of "Smiling Beijing-Zhuhai", we should also be a propagandist to publicize the national charging policy, a waiter who can help drivers and passengers solve difficulties, and a smiling messenger who advocates harmonious transportation! Only by constantly improving the professional level, deepening the service consciousness, changing the perspective and changing the charging into service can we achieve enthusiastic service and civilized charging, overcome the cold and hard working attitude and create a good working atmosphere of harmonious and civilized charging. A sincere smile costs nothing, but it can win everything. When smiling is as natural as breathing, we are closer to drivers and passengers. A sincere smile can give drivers and passengers a feeling of spring, relaxation and sweetness. Sincere smile can make our charging process fast, efficient and high-quality. Give someone a rose, and the hand has a lingering fragrance. Treating people with a sincere smile not only improves social satisfaction, but also improves their own quality and work efficiency, becomes beautiful and confident, reduces window disputes and contradictions, and makes the business environment more harmonious and orderly.

Personal annual work summary of toll collectors model essay 4

Time flies. In a blink of an eye, I have been working happily in a toll booth for 4 months. In these months of work, under the leadership of the stationmaster, I have been able to charge fees calmly and accurately every day and operate the equipment skillfully from the initial anxiety and tension. This experience is of great help to my future work. Now let me sum up my experience and feelings in these months.

First, in terms of service attitude-I know that the image of the toll collector represents the image of the whole toll booth, so I always dress neatly as required. I always pay attention to my service attitude and use polite language in my work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work, but some drivers are full of grievances, complaints and even scolding. I held back my temper when I met these drivers who were not good at exporting. Instead, we should explain it to them in polite language, resolve it with a kind smile, and let them understand our work, so as to cooperate with our work and pay the fees smoothly. I have never quarreled during my work.

Second, the charging work-I studied hard at the beginning of the trial charging work, asked if I didn't understand, and soon became proficient. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing, especially on holidays. In this case, in addition to trying to improve efficiency, I also make sure that every car carefully checks the model, issues tickets carefully, carefully checks tickets, carefully counts banknotes, carefully lifts poles and meticulously does a good job. At the same time, in order to do a good job, I always pay attention to the cooperation with webmasters, inspectors and monitoring rooms, ask for instructions and report problems in time, correct and solve problems in time, and effectively reduce the error rate. Over time, the number of posts has increased, the work efficiency has been greatly improved, and the business has become more skilled. I remember that the child had a high fever at 9 o'clock in the evening. I took my child to see a doctor, and when the child finished intravenous drip, it was already 3 am. I only slept for three hours and then went to work. 16, my arm is tired and sore since I took over. Even at night, there are many large dump trucks passing by, charging N yuan, setting a record for individual charges at all stations across the line.

Third, in daily life, everyone in the class calls me "big sister". As a big sister, I always care about my younger brothers and sisters. In front of them, I am strict with myself, work hard and get less, set an example and help my comrades-in-arms enthusiastically. For example, in order to have a clean and tidy living environment, I always take the lead in cleaning regardless of fatigue and drowsiness. In order to make everyone eat better, I often go to the canteen to help pack jiaozi, steamed buns, pick vegetables, and sometimes bring some fresh vegetables. I am also very happy to see everyone eating happily.

I know that I am far from the requirements of the leader in any way. In the future, I will continue to obey the arrangement of the leader, actively cooperate with the work of the deputy stationmaster, and improve my professional level and ability and quality through continuous learning.

Personal annual work summary of toll collector model essay 5

How time flies! 20__ years will be over in the blink of an eye. Looking back on one year's work, it was boring, but it was a lot of fun. I always treat my work as an excellent toll collector, diligent, earnest and enterprising, and make my due contribution to CCCC Yonghou Expressway. This year's work is summarized as follows:

First, ideologically, in the spirit of "don't work hard today, try to find a job tomorrow", I successfully completed all the tasks assigned by my superiors. At the same time, with the care, support and help of the station leaders and colleagues, we will constantly improve ourselves, be strict with ourselves in all aspects, be diligent and dedicated, be honest and enterprising, and defend the honor of China Communications with practical actions.

Secondly, in terms of study, I have been constantly strengthening the study of laws and regulations, safe production and charging business, and will conduct a thorough inspection at the end of each month. If I fail in the exam, I will consolidate my study again, make full preparations for the next exam, and strive to be a good employee with strong legal awareness and safety awareness.

Third, when I am in charge of issuing cards, I always remind myself to collect every sum and issue every card well to minimize unnecessary mistakes. According to preliminary statistics, by the end of, I * * * issued pass cards 1 piece, of which 2 license plates did not match; * * * Take back the pass card and collect the RMB toll, without error. Although it is awarded the title of "double hundred billion error-free technical experts" every year, there are still mistakes in issuing cards, and we should not be proud of winning the title of "one million yuan error-free". I will make further efforts on the basis of the original, so as to make the card issuance error-free.

Fourth, work discipline, strictly abide by the rules and regulations of the station, do a good job, and fully perform the eight forbidden and fifteen forbidden contents of charge order management, so do not pay attention to Monday to Friday, Saturday and Sunday in the station area? And when you go to work, you can keep your clothes clean and tidy, with complete signs, wear a hat when you enter and leave the booth, keep your desktop clean and tidy when you enter the toll booth, lock the door in time, report any problems in time, and ensure the smooth driveway.

Fifth, in terms of civilized service, there is a saying, look at window construction. What does this sentence mean? Does it mean smile service? ; Yes, we should show eight teeth and serve with a smile when dealing with drivers and passengers passing by! In my toll collection work, every driver and passenger will cooperate with a welcome gesture and smile when treating every car in the past, and patiently answer questions raised by drivers and passengers, which can solve problems for drivers and passengers; When the road is closed or in rainy and foggy weather, you can explain it to the driver well to avoid unnecessary complaints.

I remember one night shift, when I was on duty outside at night, a G car with northeast license plate suddenly jumped up when passing the weighing platform, so I stopped it in time and asked him to weigh it again. As a result, the driver refused and said, "What are you? The expressway is owned by your family. Why did I jump? " Is it in your way? Mind your own business "I was so angry that I really wanted to have a good fight with him." Later, considering the appeal service I have been advocating, that's it. One more thing is better than one less thing. In order not to be complained by the driver, I had to swallow my pride and let him off without saying anything. In our business, that's it. It will be a little unpleasant. The most important thing is to do a good job. This example is a negative example. What you did was not unfair service, but dereliction of duty. It shouldn't be written in it If you want an example, you can give an example. Although you were angry, you patiently explained to the driver, and finally safeguarded the interests of your toll station and needed to be changed.

Sixth, in terms of employee life, we are old comrades in front of new employees. I will lend a helping hand to help new employees and establish sincere friendship! Since we can work together, it is fate, that is, brothers and sisters. Whoever is in trouble, as long as I can help, I will definitely help to the end. In our spare time, we have carried out many recreational activities, such as knowledge contests, gymnastics performances, singing competitions and so on, which fully embodies the vitality of our team. In these spare-time activities, I took part in after-school exercises and singing competitions. After our hard rehearsal, we finally achieved excellent results, winning honor and adding luster to the toll station.

The above is a summary of my work this year. I hope the company leaders will test me and I will accept the test.

Finally, the coming New Year will be a new starting point. I will make a detailed work plan for myself, and constantly improve myself in the future work. If there are shortcomings, I will not be proud of my outstanding achievements, make persistent efforts, do better and better, and strive to be an excellent toll collector with assured leaders, satisfied drivers and dedication. I also hope that the development of CCCC Yonghou Expressway Co., Ltd. will be prosperous, step by step, and create greater glories! Create more glory in the days to come!

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