The virus is ruthless and the "car" is ruthless! Do you know these benefits introduced by car companies in response to the epidemic?

Viruses are ruthless and people have feelings, so be grateful and inspire. In the face of the ongoing fight against the novel coronavirus pneumonia epidemic, the rising number of confirmed cases makes us worried, but we have also seen that the determination of the people across the country to work together to defeat the virus is so strong. Not only is the medical industry fighting on the front line against the virus, but more and more industries are also participating in the battle to stop the spread of the epidemic.

The automobile industry has also sounded the clarion call to fight the epidemic in its own way. If the epidemic is ruthless, human nature is warm. In addition to donating money and materials and rushing to produce medical equipment, major domestic car companies have also launched a series of warm services for car owners and car buyers in various ways. . Today, I will take stock of the heart-warming services that major domestic car companies have launched during the fight against the epidemic.

Car viewing service? From online to offline

For most car consumers, before deciding to buy a car, they will definitely look at multiple brands with similar prices. Compare back and forth between models. As the saying goes, "shopping around", consumers not only have to browse and compare the configurations and parameters of alternative models online, but also go to 4S stores to experience real cars in person after selecting a few favorite models. However, in today's special period of fighting against the epidemic, many places across the country have implemented temporary travel restrictions such as city and road closures. Going to 4S stores, which are relatively closed but may be crowded with people, will also make consumers worried and even As a result, it is no longer convenient for potential car buyers to view cars, and dealers have also lost a large number of customers. As a result, various car companies have also made many targeted adjustments in the process of consumers looking at cars and experiencing new cars, which can be said to have been a lot of effort.

Using technological means to realize online VR car viewing is an emerging method that has become popular in recent years. Different from the fixed angles of pictures and videos, VR car viewing uses a full perspective to show the appearance and interior of the car, allowing consumers to see their favorite car in an all-round way without leaving home, holding a mobile phone or facing a computer full details. Car companies such as Mercedes-Benz, FAW Toyota, Dongfeng Peugeot, etc. have now launched similar online experience services.

Of course, viewing a car in VR is still virtual after all. If you really want to consider buying a car, you still have to actually touch the car before it counts, right? There is an old saying that goes, "It's a mule or a horse, take it out for a walk!" The master has often said this in new car test drive reports before, so whether a car is really good or not can only be judged after driving it. In special times, it is inconvenient for many consumers to go out to 4S stores in faraway suburbs to experience test drives. So it would be great if the 4S stores could "deliver test drives to their doorsteps." We can think of this, and car companies have already thought of it. Many car brands such as Mercedes-Benz, FAW Toyota, BYD, FAW Pentium, Lynk & Co, etc. currently provide door-to-door test drive services, and these test drives are It has been professionally and meticulously disinfected, and the escort specialist has also carried out self-disinfection and multiple protections in advance to eliminate consumers' concerns.

If there happens to be a 4S store of your favorite brand near your home, or you have to go to a 4S store to experience it, then the safety and health of the 4S store exhibition hall are also crucial. Regular and comprehensive disinfection is carried out inside and outside the 4S store, and all employees in the store are required to conduct body temperature monitoring and wear masks. All exhibition cars in the store are also regularly disinfected and cleaned to dispel consumers' concerns about coming to the store to view cars. These measures are also Most car brands are currently implementing this. Among them, Beijing Hyundai also provides free sterilization and disinfection services for the cars of users who come to the store to view their cars, which is even more considerate in the context of the current fight against the epidemic.

Convenient car buying? There are also car buying benefits

Generally speaking, in the current fight against the epidemic, ordinary car consumers will wait until the epidemic is over before considering car purchases. However, with the arrival of the peak return passenger flow after the Spring Festival, the risk of infection when taking public transportation in the city is also increasing, and many consumers have advanced their car purchase plans until now.

So in the process of buying a car, do each car company have any targeted benefits? In addition to the usual online car purchase financing, online car ordering and other services, door-to-door car delivery services also save consumers who are eager to use a car from leaving the house. Just like delivering express delivery or ordering takeout, your car can be delivered directly. Going downstairs or at the entrance of the community is also a heart-warming move.

Of course, there is also the promotion policy that everyone is most concerned about. Although most car companies have not launched special official reduction measures to combat the epidemic, some brands have made special profit concessions. For example, FAW Toyota provides exclusive gift packages of up to 5,000 yuan in car purchase subsidies, and Changan Auchan launched additional subsidies of 5,000 yuan for replacement gifts and 3,000 yuan for additional purchase gifts for consumers who purchased cars in February. In addition, Weilai has launched a 5,000 yuan discount on car purchases for personnel in the national medical system, medical school teachers, and their immediate family members.

Intimate service? Comprehensive extended warranty period

Having talked about the car viewing and buying process, finally we have to talk about the car use process. Don't underestimate the after-sales car aspect. This is actually what car owners are most concerned about during the fight against the epidemic. In the past few days, a friend happened to be asking me about vehicle maintenance during the fight against the epidemic. In fact, everyone's concerns have already been thought of by car companies. Most car companies have launched extended warranty services. This is mainly because cars that originally need to be maintained at 4S stores in February-March will have an extended warranty period of about 2-6 months. Among them, BMW, FAW Pentium, and Dongfeng Honda have extended their warranties until April. Brands such as Mercedes-Benz, Lincoln, Geely, Dongfeng Nissan, and Beijing Hyundai have extended their warranties for about 3 months. Dongfeng Peugeot has extended their warranties by 6 months for users whose maintenance contracts expired from February to April. Months of validity. Of course, if you need maintenance urgently and it is inconvenient to go out, it is also possible to ask the 4S store to send someone to pick up the car.

In addition, different brands have also launched unique car services during the fight against the epidemic. Lincoln not only extended the warranty for 90 days, but also provided free pick-up and delivery services for all car models in the same city for car owners who need to go to the store for repair and maintenance; Geely also launched an exclusive extended warranty gift package for car owners who are medical workers; BYD visited the store Car owners can enjoy free vehicle disinfection services and preferential filter element replacement services; Changan Auchan has launched a limited-time discount for Auchan Style Platinum members. Car owners can receive free basic traffic for life, free annual review agency for life, free roadside assistance twice a year with no limit on kilometers, and other professional services. Enjoy service.

Dongfeng Peugeot, which is rooted in Wuhan, Hubei Province, the main battlefield of the epidemic, will provide free basic maintenance twice a year for car owners who are anti-epidemic medical personnel in Hubei Province (limited to private cars with Hubei license plates); Dongfeng Nissan also Dongfeng Nissan brand vehicles under the name of medical staff in Hubei Province and national medical staff supporting the Hubei epidemic will be provided with free basic maintenance services throughout 2020; Mercedes-Benz will extend the "Mercedes?me" Internet remote service for free for one month, as well as free 24-hour emergency rescue service, including 150 kilometers of free towing service.

Written at the end

Speaking of this, we can see that major car companies have launched various measures for "looking at cars, buying cars, and using cars" during the fight against the epidemic. Comprehensive and enriching initiatives. The master believes that only car companies that stand on the consumer's side at all times and truly solve consumers' car life needs can continue to gain the trust and recognition of consumers and achieve greater success in the market. I believe that with the concerted efforts of the 1.4 billion people across the country, no matter how dangerous the virus is, it will eventually be defeated. Let us wait for the spring to bloom together!

This article comes from the author of Autohome Chejiahao and does not represent the views and positions of Autohome.