Experience of toll collectors at toll stations

After the toll collector gains some work experience and understanding, he will record it immediately, which will give people the motivation to work hard. Many people have a headache about how to write a wonderful experience. The following is my carefully organized toll collector experience, for reference only, I hope it will help you.

Experience of toll collectors 1 I'm an intern who just joined the expressway toll collectors for a few days. Because I'm not skilled in the practice operation, I often make some small mistakes from time to time. Compared with those old employees, they stick to their ordinary posts for a long time and dedicate warm and thoughtful smiles and words to drivers and passengers from all corners of the country, which makes me moved and educated. Through the careful teaching of the master and the old staff these days, I have gained a lot from my initial nervousness to being able to operate now.

The semi-militarized management of toll stations has strict organizational discipline and high standards of work requirements. Toll service is a window to show the good professional image of expressway, which requires high-quality and civilized service, singing, collecting and paying, civilized language and smiling service. Smile service is the focus of expressway toll collection, and it is also the key to enhance the image of the window. Always smiling at work is not only a respect for others, but also shows the enthusiasm and sincerity of toll collectors. Although they may sometimes face abuse and complaints from drivers and passengers, they still have to keep a cool head and provide help to drivers and passengers with sweet smiles and excellent service. But when some drivers smiled and nodded in response, I realized more deeply that a smile represents a kind of communication and understanding.

In the eyes of many outsiders, highway toll collectors have a desirable job with good working conditions and decent scenery, but they don't know that this job also has its own hardships and difficulties. In my opinion, the toll collector's job is actually to repeat the civilized expression day after day, busy charging and issuing cards, breathing a lot of automobile exhaust every day and smiling at colorful and various vehicles. Hello? 、? Goodbye? And then what? How much do I charge you and how much do I give you? In the process of singing, singing and paying money, we welcome drivers and passengers sent to all corners of the country. This job means dedication, patience, careful service, busyness and greatness.

During my short internship, I understand that there is still a certain gap between me and an independent and qualified toll collector, but I will actively learn from my master's work experience and constantly improve my business ability through diligent study and practice, so as to become a qualified toll collector who can reassure the leaders and satisfy the drivers as soon as possible.

Understanding of toll collectors' work experience 2 In order to further strengthen civilized service and learn excellent toll station management experience. I am lucky to be a member of benchmarking learners. Through the benchmarking study in Shijiazhuang toll station, I gained a lot of experience in the mutual discussion and exchange with Liu Juan, the monitor of Class Five.

After this study, I really feel that some aspects are worth learning from, and I realize that what I can't do in my usual work can be improved or even perfected. Through targeted benchmarking study, I have a deeper understanding of Shijiazhuang toll station, and also found the gaps and shortcomings. After returning to the station, I must apply what I have learned, change my ideas, improve my methods and seek a breakthrough.

I think we really should do this in our daily work? Pay attention to detail and pursue perfection? Strive to do everything well, so as to reflect and improve our civilized service level.

I also hope to practice reality and improve it in my future work. I want to summarize the following points to improve the civilized service level of our station:

First of all, toll collectors should establish the concept of serving the society for drivers. Spring rain? The service standard shapes itself, always maintains the passion and enthusiasm for work, serves drivers with practical actions, builds a harmonious relationship between drivers and passengers, and makes civilized service more people-oriented and meets the needs of our station's development.

Second,? Spring rain? The essence of service is eyes and smiles. A smile can make drivers and passengers feel warm. When drivers and passengers arrive at the toll booth, we should welcome them with sincere smiles, win their respect with smiles, and close the distance with them.

Third, the charging gesture should be standard. In the process of charging, we should sing "collect and pay", which can not only improve the accuracy of charging, but also make the driver hear the amount of payment and get back the money, which will well avoid disputes between toll collectors and drivers and reduce unnecessary problems and contradictions caused by money.

Fourth, the goods in the toll booth should be placed in a standardized and tidy manner, and the safety equipment should be prepared. The inside and outside of the booth and the driveway should be kept clean and hygienic at all times. The glass should be clean and bright, and attention should be paid to details. A clean and comfortable charging environment will bring people a good mood and keep a good working attitude.

Five, improve the professional quality, skilled workflow, identify the model accurately, and improve the charging speed. The work operation record book should be filled in neatly, comprehensively and completely in case of abnormal conditions, and the green traffic record should be complete and accurate.

Six, strengthen staff quality training, improve service awareness, care for employees, in-depth understanding of employee trends, strengthen the exchange of ideas, organize various learning activities.

Through this benchmarking study, I have benefited a lot. I have not only communicated my business but also more ideas, not only the image, but also more details and norms. Benchmarking allows us to broaden our thinking and increase our knowledge, and can urge us to study hard and sum up our shortcomings in future work practice, learn from other excellent work experience, standardize our service behavior, improve our service level, and make due contributions to our faster and better development.

The toll collector's experience in toll station has gone by for three years, and the years have flown by. In the blink of an eye, I have been an intern at Bancang Toll Station for one month. I have gained a lot in the past month, and I also know that I still have a lot to learn and improve. I feel like a tender bamboo shoot that has just exposed its sharp corner and seen the vast sky, but to grow into a towering tree, it needs the sun and rain to nourish it slowly.

For everyone, the first time is unforgettable. I still remember when I first came to the toll gate, I was full of worries. I was nervous when I participated in the quarterly assessment mobilization meeting for the first time; The first time I lined up to do exercises, I felt at a loss because I couldn't completely relax myself. The first time I charged, I was very anxious and embarrassed; I felt the pressure when I took photos for the first inspection and participated in the green channel inspection ... Fortunately, the warm family at Bancang Station has always supported me, and I successfully passed every first time. With the constant encouragement of Tang Zhan, the detailed guidance of the monitor and the enthusiastic help of my colleagues, I am no longer afraid of the first time. I know that after every experience, I will gain valuable experience, which is priceless to my future work and even myself.

In fact, before I went to Bancang Station, I thought highway toll collection was a simple matter. But after I did this job, I found that the charge was really not simple. In the face of neatly arranged long queues, we should take our time and carefully check the information such as license plates, models and axles; Whether it is early morning or midnight, we must strictly check every place; In the face of drivers' demands, we should try our best to help them and show every rider a high standard and quality service. This requires not only professionalism, but also a high sense of responsibility, which is a test of individual comprehensive quality. The more seemingly simple things, the more we have to ponder them carefully and make them perfect.

Through this month's work and study, I found the direction of my efforts. In the next work, I will redouble my efforts and constantly improve myself. Practice business knowledge more, accumulate more experience, ask if you don't understand, consult modestly, and follow the footsteps of the monitor to do the work better and better.

Feelings of toll collectors 4 When I first came to the toll booth, I felt a little wasted. At first, I was not convinced of the progress of the staff, but it soon turned into admiration and admiration. I gradually realized that outstanding achievements can not be achieved in three days or two, and there is always little-known sweat behind every brilliant part. After reading Wei Tingting's performance report, I also summarized some experiences and lessons as my future work standards:

First of all, we should have a good attitude. We have to face all kinds of drivers every day, and anything can happen. In the face of accusations and complaints from drivers, we should learn to put ourselves in others' shoes. In the alley, I won't scold you for no reason. Think about what I did wrong first. If you are stuck in traffic for two or three hours, will you complain? It's true that we worked hard, and we were scolded by the driver. It certainly didn't smell like that. But have you ever wondered where our salary would come from if there weren't so many car owners? The customer is God. Sitting in the toll booth, we represent not ourselves but the image of our company. The driver will not say that someone's quality is not high, he will say how the North China Expressway is. Now that you have chosen this career, you should be responsible for it and take good care of it. A good attitude is also the embodiment of self-quality.

Second, we should be reliable, aim high, and a journey of a thousand miles begins with a single step. You can't take ten steps in one leap, and you can't travel a thousand miles without accumulating steps. Li Suli, an example of our service industry, is familiar to everyone, but how many unknown and selfless days and nights will make her known and remembered? Dear colleagues, I believe in the power of sweat. Only when we work hard and contribute, the seeds will always exist and God will reward us. It's been almost a year since I came to Dayangfang, and there are still many drivers asking? Aren't you picking and breeding? This may be a recognition of the driver? No matter how tired you are at this time, you don't feel tired.

Finally, I want to say that I am very careful. No matter how good and hard we work, we have successfully completed our daily work, and we have made the same mistakes many times. I think it is difficult to achieve any results. Don't be a monk every day, just muddle along. Life is short, live each day well and learn to take it seriously. At present, we are old for many years. Do you have any good memories worth mentioning? It's never too late to start every charging action.

Toll collector's work experience feeling 5 Toll collector is a service industry. Facing this industry, they should have an excellent working attitude towards customers. Through the annual spring training activities, toll collectors can better understand their service awareness and other work requirements as toll collectors. The following is the experience of toll collectors in spring training. In March, as an expressway toll station, spring training is still the theme of recent work.

Different from previous years, at this time, we are entering the stage of fully implementing the national inspection. In order to form a situation in which all employees participate and everyone acts, create a good atmosphere for doing things quickly, enhance the organizational discipline of all employees, and cultivate a team with strong business, strict discipline and hard work style. Since March 1 day, Yangling Toll Station has launched a one-month spring training activity for charging overload positions. Training is a "compulsory course" in spring training. In the spacious courtyard of the station area, the staff's full enthusiasm, standard gestures and neat pace have built a beautiful scenery for Yangling Station. In addition to no less than 3 hours of training time every day, many employees use their rest time to correct each other to standardize their actions. Their serious attitude fully shows a strong sense of collective honor and strict organizational discipline. At the same time, in order to increase the interest of queue training, on the basis of extensively soliciting employees' opinions, we broke the previous spring training mode, carried out targeted and differentiated queue training, effectively combined queue training with entertainment, and added personal physical training such as morning running, push-ups, sit-ups, shuttlecock kicking and hula hoop shaking to the training content, which greatly mobilized employees' enthusiasm and played a role in keeping fit. Through this spring training activity, I know that we must do the following in our work:

First of all, we should adjust our mentality and establish the service concept of "car owner first" from the bottom of our hearts. First of all, we must set a good position for ourselves. The charging process is a service process, not an execution process. Only by setting a good position and fully recognizing your role can you better devote yourself to your work. Secondly, we should pay attention to overcoming the tendency of mechanization. Civilized terms are said every day. After a long time, they will feel boring and tend to be mechanized, but the clients are always changing. It's probably their first time driving on our highway. Therefore, we should establish the concept of "car owner first" from the deep heart, regard every driver and passenger as the first customer, and always do a good job from "zero".

Second, we must do a good job of charging with emotions. Words and deeds are the embodiment of thoughts, and thoughts guide actions. Only by serving with emotional civilization can every greeting truly come from the heart. We should stick to the civilized language that every car must say, but it is by no means a "casual conversation" to a microcomputer or a "posturing" to a monitor. On the contrary, when the driver rolls down the glass and holds up the pass card, we should speak with a loud voice, a friendly attitude and a friendly facial expression. At the same time, we should be able to put ourselves in others' shoes. Toll collectors have to deal with all kinds of drivers every day, and being scolded is common. Therefore, in their work, they should practice the slogan of "dedicate their smiles to the society and leave their grievances to themselves", pay attention to strengthening communication with drivers and passengers, give full play to the advantages of smiling service, persuade unreasonable drivers with a peaceful attitude, patiently explain, move people with emotion and convince people with reason, and believe that sincerity is the best way to open the door.

Third, we must practice basic skills hard. From the use of civilized expressions, singing, receiving and paying, to microcomputer operation, smiling service, and receiving and sending money tickets, every link and every process should work hard on the word "precision" to achieve "accurate identification of car types, rapid receipt of tickets, singing, receiving and paying bills, and counting and identifying bills", so as to serve drivers and passengers quickly, accurately and conveniently. Of course, the basic skills are not limited to this. Providing drivers and passengers with a safe and smooth crossing passage, giving them clear directions, publicizing and explaining the relevant regulations of the expressway in time, and providing them with help within our ability are the basic skills for us to do a good job in charging services.

Fourth, we must establish a sense of quality service. In the process of charging, we must change our role and change charging into service. Only by consciously putting yourself in the position of service provider can we consciously serve customers, and then establish a sense of quality service, consciously improve the service level and provide quality services to customers. Only by establishing a sense of quality service can we achieve enthusiastic service and civilized charging, overcome the work attitude of being cold and hard, and create a benign atmosphere of harmonious and safe charging.

Fifth, we must improve the quality of service. It is not enough to have a sense of quality service. Without the ability to provide quality services, it is impossible to really provide quality services to customers. "If a worker wants to do a good job, he must sharpen his tools first", so it is very important to improve the ability of the whole expressway toll collector team to provide quality services. To this end, we must first improve the quality of toll collectors. For example, vigorously promote civilized language and provide smiling service; Use spare time to consciously study politics, ideology, professional ethics, laws, regulations, rules and various business technologies, improve service skills and their own quality, and lay a good foundation for providing quality services.

Sixth, we should consciously abide by the rules and regulations of toll stations. Toll collectors must consciously abide by the rules and regulations of the station and national laws and regulations, consciously act according to the rules, abide by the law, obey the arrangements, respect the leaders, unite with comrades, take the station as their home, accurately complete their own charging work, add luster to the toll station, and successfully complete all tasks assigned by the leaders of the station. As long as our toll collectors really regard the three-foot sentry box as a window to spread social civilization, as a position to do good deeds and practical things for the people in the past, adhere to a smiling face, a greeting and a blessing in the toll service, and persist in the service with heart and affection, so that the service object can feel the charm of the toll collectors personally and enhance the good social image of our expressway, our toll service will reassure the leaders and satisfy the society.