What's the number of 12328?

12328 is the unified supervision telephone number of national transportation services. Its business scope covers roads, waterways, road transport, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses to express their wishes, reflect their interests and participate in industry governance.

12328 telephone system construction will adhere to the local-oriented and networked operation, and give full play to the local main role. Relying on the existing service supervision telephone system in various places, call centers will be built mainly in cities above the prefecture level, and a unified and standardized 12328 telephone system will be built nationwide; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of ministries, provinces and cities has been realized.

Extended data:

According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instructions of the Municipal Transportation Commission on actively doing a good job in the opening of "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and being practical and effective", the urban transportation industry in this city actively does a good job in "65438+"

All industries should post publicity materials as required, do a good job in the early stage of publicity, and improve the public's awareness rate of "12328" telephone. During the period of Spring Festival travel rush, the inter-provincial passenger transport industry will publicize the opening of the "12328" service supervision telephone in a timely manner by means of publicity banners, LED display screens and broadcasting at passenger stations, crossings and other areas.

At the same time, various industries will further standardize the "12328" hotline disposal process and do a good job in hotline statistics and analysis.

Baidu Encyclopedia-12328