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How to be an excellent massage technician

Abstract: Massage technicians serve customers, so they must have a series of professional service processes to strive for customer satisfaction. So what is the massage technician service process? What services does a massage technician provide? Let's take a look. How to be an excellent massage technician

1. The service does not distinguish between inside and outside

If you are a masseur, you should know that if the customer waits for too long, it is easy to cause trouble. Customer dissatisfaction and complaints. When encountering such matters, every masseur should be responsible for explaining to the customer and obtaining the customer's understanding. You cannot say to your guests: "Sorry, this is not my job scope." This is an extremely wrong answer. If it takes you less time to fulfill the customer's request than the time it takes to make this explanation, then why don't you fulfill the customer's request? Even if this request takes a lot of your time, you should still meet the customer's requirements, because meeting customer requirements is our bounden duty, so every masseur must try his best to meet the reasonable needs of customers.

2. Treat all customers equally

Masseurs should understand that customers must be treated equally, regardless of race, gender or temperament, and should provide equal services. During the service, try to remember the guests' names as much as possible, call them by their surnames, and try to remember the guests' hobbies, which will make them feel important. Masseurs who can remember the guests' hobbies are smart masseurs. When providing the same service to your friends, relatives or familiar guests, try to avoid long private conversations, otherwise other guests will feel ignored. Don't let guests hear you arguing or chatting with your colleagues to avoid misunderstandings.

3. Complain with morality

No one requires that the masseur's service must be perfect. All people ask for is to try their best, work carefully, and maintain kindness and sincerity to serve customers, even if you Occasionally, mistakes will be forgiven. Customers all hope to have a comfortable, quiet and hygienic environment, so some bad habits or behaviors are absolutely not allowed.

4. When guests are rude

Among the thousands of guests, there will always be some uncivilized and rude guests who show disrespect for the masseurs. In order to avoid poor self-cultivation, we must exercise a high degree of restraint in this regard. We must not retaliate, do not quarrel or abuse the guests, and must be polite, beneficial and restrained.

Massage technician service process

Foot soles

1. Arrive at work 15 minutes in advance, check whether the appearance meets the company's requirements, prepare service supplies, and be energetic , always be ready to welcome guests.

2. The technician signs the sign before ringing the clock. When he goes to the guest's resting room, he knocks on the door softly. Only after permission can he enter. When he sees the guest, he smiles and greets the guest enthusiastically.

3. Take the initiative to introduce your technician number before service: Hello, sir (miss)! I am Technician No. XX. I am happy to serve you. Then I ask the guest to wait a moment. I call the clock room to ring the clock and ask if the guest needs to cover himself with a towel. I also ask if the room temperature is comfortable and whether the background music is loud or not. If it is off, the light brightness is not appropriate, etc., start the massage according to the operating procedure.

4. During the massage process, you should pay attention to everyone's expressions, use polite words, frequently ask the guests for their opinions, and ask the guests whether the strength is appropriate. If the guests fall asleep, do not make big movements such as slapping. If a guest goes to the bathroom, the room should be closed, accompany the guest to the bathroom door, and stand waiting at the door. Massage attentively, serve patiently, and show loving care to satisfy the guest.

5. During the massage, find an opportunity to introduce the foot cupping project to the customer. You can only operate it after the customer agrees. When cupping, strictly follow the prescribed procedures and methods, and pay attention to safety.

6. After the massage, use a clean hot towel to wipe off the massage oil on the customer's feet, sign the bill carefully, inform the customer the number of massage hours, check the hand card, ask the customer to sign for approval, and solicit the customer's opinion. .

7. Ask the guest if he or she wants to add drinks and fruits. It is recommended that the guest drink more water, which is conducive to detoxification. Notify the bar counter in time and politely say "Thank you, I hope to serve you again next time." Take your belongings and leave the room, closing the door quietly.

8. After the technician sets the clock, go to the clock room to set the clock in time, go to the front desk to hand in the order, and then return to the technician's room to place the cards, replenish hot towels in time, touch up makeup, and keep the clock ready.

16 details of technician service

1. Handle the accessories worn by customers

When providing facial or body care to customers, in order not to affect the smoothness of the care movements Sex and care quality, the technician should advise the customer to take off the accessories they are wearing, such as earrings, necklaces, bracelets, etc., and explain the reasons to the customer. It is best to let the customer place them properly by themselves. If the customer insists on letting you place or keep them, , be careful to avoid unnecessary disputes caused by accidental damage.

2. Please put the customer into clothes corresponding to the project

In order to facilitate the operation, we need to put the customer into a bathrobe or Thai suit.

3. Wrap the customer’s head

After the customer lies down, wrap the customer’s hair with a towel. Be careful to ask the customer whether the tightness is appropriate. If it is too loose, the hair will easily slip out. It affects the nursing operation. If it is too tight, the customer will easily feel uncomfortable. At the same time, be careful to keep your ears open, and do not be careless or frizzy, as you may easily wrap the customer's ears in the towel, which will cause discomfort to the customer.

4. Clean your hands when doing head massage

Tell the customer that you need to wash your hands when doing head massage, and ask the customer to wait for a while and come back immediately. This will give the customer a good impression.

5. Stop talking at the right time

Some customers especially like the technician to chat with them during the care process. Sometimes they will laugh because of the happy conversation. This can certainly regulate endocrine, The effect is strong, but some customers need to rest, so we don’t want to disturb them. It varies from person to person and can be flexibly controlled.

6. Control of massage intensity

Appropriate massage intensity should be applied according to the massage and needs of different care parts. It should not only be based on whether it is effective, but also according to the customer's needs. degree of force. Some technicians do not consider the customer's force level when massaging, and are accustomed to using gravity. This not only makes the customer feel very uncomfortable, but also easily arouses the customer's resentment and doubts about the technician's skills; while some technicians' massage is too excessive. It is gentle and has no penetrating power, and it is difficult to achieve results. Especially for customers who are accustomed to withstanding greater force, they will feel very uncomfortable. Therefore, it is best to consult the customer when applying force to massage and ask whether the force is appropriate. This is especially necessary for customers who are receiving massage for the first time.

7. Control the massage time

The technician should set the alarm clock and chime the time for the customer before massaging the customer, and arrange the time of the decomposition actions in each item, such as : 60 minutes of fragrance---about 40 minutes for the back, about 10 minutes for the hind legs, and about 10 minutes for the head. The whole process needs to be arranged in a compact and smooth manner without missing any steps.

8. Do not inquire into customers’ private affairs during care

Among the customers who come for massage, some are more introverted. Such customers often do not want others to know too much of their private affairs. They are also unwilling to take the initiative to tell others. Therefore, technicians should not take the initiative to inquire about customers' private matters, such as income, marriage, etc. Otherwise, they will cause dissatisfaction to customers, and this is also impolite behavior.

9. Treat customers’ privacy correctly

Due to the pressure and many changes in modern urban life, many people like to tell the technician about their personal work or emotional problems during the massage process. Let you share your joys, sorrows, and joys with him to relieve your own psychological stress. Faced with this situation, technicians should listen patiently and keep it a secret. Don't be a "little broadcaster" afterwards and make it known to everyone. In that case, you will lose the trust of customers in you. Even if you give a good massage, you may not be able to retain customers.

10. Pay attention to small personal actions that are impolite and offensive

During the massage process, some small actions of the technician will reflect his level of accomplishment and quality. For example, if a technician who has a cold cannot help but have a runny nose or sneeze while caring for a customer, he should tactfully find an excuse to leave temporarily, and then return to continue working after he "processes" it in private. If you sneeze or wipe your nose with your hands in front of customers and do not wash your hands after wiping, it will easily arouse customers' disgust. If you have a cold or other physical discomfort, you should inform your supervisor and it is best to avoid caring for customers that day.

11. Observe the customer's reaction at any time during the massage process

Observe the customer's reaction at any time during the massage process. If the customer feels uncomfortable, the method should be adjusted in time.

Massage services should be as considerate and considerate as possible. For example, when doing body massage for customers in the cold season, the technician's hands should be kept at a certain temperature. You can also soak them in hot water, not too cold; ask the customer whether the temperature in the room is suitable and see if Adjustment is required; after massaging an area, cover it with a towel or quilt immediately to prevent catching a cold.

12. The technician should not leave the customer at will during the massage process

During the entire massage process, the technician should not leave the customer at will (except for taking and changing related supplies), even if touching In the event of an emergency that requires you to leave, you must explain the reasons to the customer and obtain the customer's consent before leaving to deal with other matters, so as to avoid customers from complaining.

13. The correct attitude when performing body care

Some customers tend to feel uncomfortable and embarrassed when receiving massage. Because they need to expose part of their body, they will feel nervous and have difficulty entering. Relaxed state. If the body is in this tense state, it will be difficult for the massage to achieve the desired effect. Therefore, the technician should first help the customer enter a relaxed state, such as chatting with the customer and diverting her attention, which can make her relax. Mood and nerves. Generally speaking, an excellent massage technician can quickly help customers relax. The beautician's attitude and the ability to make customers feel comfortable and at ease can influence the effect of the customer's massage. Some technicians, due to lack of experience or shyness, feel embarrassed when facing customers. Little do they know that this emotion will be quickly passed on to customers. The situation can be imagined.

14. Learn more massage techniques

Excellent technicians should usually master as many massage techniques as possible and learn more so that they can be integrated into practical applications. If you only know a certain technique and encounter local strengthening, you will be limited during the massage process. You can only do a few movements repeatedly. Isn't it embarrassing?

15. Cleverly use towels to cover the customer’s naked body during massage

The best way to quickly eliminate the customer’s shyness during massage is to cleverly use towels to cover the customer’s body, so that both It can make customers feel relaxed without affecting the implementation of massage movements. For example, when a customer who is originally lying on his stomach needs to be moved to a supine position to receive a massage, the technician can grab one side of the large towel with both hands and ask the customer to turn over under the towel to avoid completely exposing the customer's body, and then arrange the towel. This cleverly prevents customers from feeling nervous due to shyness. For example, when a customer turns over to face you, you can cover the customer's eyes on the grounds that the light is dazzling, so that you can also feel comfortable when facing him. You won’t feel embarrassed and your guests can have a good rest.

16. Pay attention to the impact of environment and atmosphere on customers' emotions

When performing body massage, keep the environment quiet and adjust the indoor music volume according to the situation to let customers feel the tranquility of the atmosphere. Comfortable, which helps to completely relax.

Foot massage shop services

1. Foot bath

This is the first step of foot massage, generally formal Most foot massage parlors will let you soak your feet first to relax them. For the sake of cleanliness, some pedicure shops will put a large plastic bag in the footbath basin to cover the footbath basin.

2. Back massage

After soaking the feet, a professional technician will usually perform a back massage. The purpose of this is to make the customer feel mentally relaxed. Because people can only have a good enjoyment and experience when they are mentally relaxed.

3. Foot massage

After the back massage, enter the foot massage. Some people may not be able to bear this step. Because the acupuncture points and nerves on the soles of the feet are the most common places in the human body, professional technicians can help customers relax their nerves and maintain a healthy body through prepared acupoint massage.

4. Pedicure

This part is especially popular with women, because pedicure can not only remove some dead skin on the heels, but also make the lines of the feet more perfect and charming. .

5. Foot cupping

This part is optional. Some people don’t like cupping and find it painful. After cupping, the entire foot will not look good. But foot cupping is very good for human health, so you shouldn’t refuse it.

In addition to the above five conventional items, some foot massage shops also like to provide some additional services, such as full body massage or back cupping. You can see whether you need this according to your own needs.

Of course, the above introduction is the service items of some regular foot massage shops. I hope it will be helpful to everyone.